About the Role: Responsibilities, Skills, and Requirements
Join Our Team as a Customer Service Representative in Dubai
Ever wondered what it feels like to be the friendly face (or voice) people depend on when they need help? As a Customer Service Representative at Trade Center, Dubai, you’ll be at the heart of our operations, keeping customers happy and operations smooth. With a competitive salary package, visa sponsorship, and a diverse workplace in one of the world’s most dynamic cities, this is more than just another job — it’s the gateway to something bigger.
About Us
Trade Center isn’t just an address, it’s a vibrant community where global commerce meets local flair. Our team thrives on collaboration, and you’ll often hear more than three languages spoken during a single lunch break. We’re passionate about doing the right thing for our customers, and we know that every successful business interaction starts with a real conversation. If you value teamwork, integrity, and a good sense of humor, you’ll fit right in (and yes, our shared Friday snacks are legendary).
What You’ll Be Doing
- Responding promptly and professionally to customer inquiries via phone, email, or in-person
- Providing accurate information on products, services, and company offerings
- Resolving issues with patience and creativity, always aiming for first-contact resolution
- Logging and updating customer records and interactions in our system
- Ensuring customer satisfaction by following up on queries and concerns
- Collaborating with other departments to address complex requests — you won’t be siloed
- Maintaining up-to-date knowledge about our services to offer the best assistance
- Upholding company policies and representing our values in every interaction
What You’ll Bring
Must-Haves:
- Clear and friendly communication skills in English (additional languages a plus!)
- A customer-first attitude and genuine desire to help others
- Basic computer literacy — familiarity with email, spreadsheets, and data entry
- Ability to handle fast-paced situations with calm and patience
- Willingness to work shifts or weekends if needed, as part of a rotational schedule
Nice-to-Haves:
- Previous customer service or hospitality experience
- Knowledge of Dubai’s service sector or multicultural work environments
- Skills in conflict resolution, negotiation, or upselling
Not sure you tick every box? We’d still love to hear from you.
Why You’ll Love Working Here
- Monthly salary of AED 3100
- Shared accommodation provided for peace of mind
- Transportation allowance to make that commute easier
- Visa sponsorship and benefits as per UAE Labor Law
- Team gatherings, learning opportunities, and a collaborative culture
- The adventure of working in Dubai at the iconic Trade Center
Whether you’re new to the city or looking for your next big step, we offer a place where your contributions are valued — and where you’ll never feel like just a number. You bring the enthusiasm. We’ll handle the rest.
Common Interview Questions and Tips
To help you prepare and feel confident, here are some questions you might encounter during the interview process for this role.
- Can you share how you would handle a situation where a customer approaches you with a complex concern you’re not immediately able to resolve?
- Tell us about a time you managed multiple customer inquiries at once. How did you prioritize and make sure each customer felt heard?
- What strategies do you use to remain calm and patient during high-pressure or fast-paced shifts?
- Given that our team is very multicultural, how do you approach communication with people from different backgrounds or with varying levels of English proficiency?
- Walk me through how you would update customer records in our system after a phone or in-person interaction. What details do you consider essential to log?
- Sometimes, solving a customer’s problem requires collaborating with colleagues from other departments. Can you describe a time you worked cross-functionally to achieve a result?
- How do you ensure you keep your product and service knowledge up to date so you can accurately inform customers?
- If a customer expresses frustration or dissatisfaction, how would you de-escalate the situation and aim for first-contact resolution?
- What motivates you to deliver a great customer experience, even in challenging circumstances?
- Are you comfortable working on a rotational shift schedule, including weekends, and how do you manage your work-life balance in such setups?
- Teamwork is important here. Can you give an example of how you contributed to a positive, supportive team culture in your previous roles?
- With our office being a lively, diverse place, how would you contribute to maintaining the inclusive, collaborative spirit we foster?
- Have you ever successfully upsold or cross-sold a service by recognizing a customer’s needs? How did you approach it?
- How do you stay organized when balancing data entry, follow-ups, and ongoing inquiries throughout your shift?