About the Role: Responsibilities, Skills, and Requirements
Introduction
Curious about what it takes to be the friendly face (or voice) that keeps customers smiling? As our new Customer Service Representative, you’ll become the helping hand for people in Dubai Silicon Oasis—guiding them, solving their concerns, and making sure every interaction is a positive one. If you’re the type who finds genuine satisfaction in making someone’s day a little easier, this could be your next great move. The best part? You’ll be right at the beating heart of a vibrant, diverse business hub, where no two days look the same.
About the Company
We’re a fast-growing recruitment firm built on a straightforward mission: connecting talented individuals with roles where they can truly shine. Our team is a lively blend of personalities from around the world, all united by a commitment to service and a touch of healthy competition. Friday afternoon “shout outs” for great customer feedback and birthday cake in the break room are kind of a given around here. We believe in supporting our team with practical training, approachable leaders, and a culture that values respect (and yes, a bit of friendly banter).
What You’ll Be Doing
- Responding to customer queries by phone, email, or in-person with patience, empathy, and a can-do attitude
- Handling complaints with care—listening actively, investigating the issue, and following up to ensure full resolution
- Updating customer information in our systems so everyone stays in the loop
- Coordinating requests and solutions with colleagues in different departments—think of yourself as the connector
- Following up on outstanding issues to make sure no customer is left hanging
- Gathering feedback and sharing insights to help us improve our services
- Representing our company values every time you interact with a customer
What You’ll Bring
- A talent for clear, courteous communication—in person, on the phone, and in writing
- Patience and a steady, positive attitude, even on the busiest days
- Strong organizational skills—you’re reliable, meticulous, and don’t let the details slip
- Ability to work well with different teams and personalities
- Confidence using computers and learning new systems quickly
- Prior experience in customer service, retail, hospitality, or a related field is preferred, but not a deal-breaker
Not sure you tick every box? We’d still love to hear from you.
Why You’ll Love Working Here
- Competitive pay, plus monthly recognition for outstanding service
- Supportive, multicultural team—people genuinely have each other’s backs
- Opportunities to grow your career through ongoing training and coaching
- Comfortable workspace located right in Dubai Silicon Oasis
- Regular social events and team-building activities
- Paid time off and flexible scheduling for a better work-life balance
- Easy access to public transport and plenty of lunch options nearby
We’re proud of the positive, people-first environment we’ve built, and we’re always looking to add more enthusiastic team players to the mix. If you’re looking for a place to put your service mindset to work—and be appreciated for it—this might just be the team for you.
(Please note: This position requires an application fee as per our recruitment process.)
Common Interview Questions and Tips
To help you prepare and feel confident, here are some questions you might encounter during the interview process for this role.
- Can you walk me through how you would handle a customer complaint that involves multiple departments to resolve?
- How do you make sure customer information is kept accurate and updated across different systems?
- In what ways have you gathered and shared customer feedback in past roles, and how did it help improve service delivery?
- Tell me about a time you had to juggle multiple customer requests on a particularly busy day. How did you stay organized and keep your attitude positive?
- If you were faced with a frustrated customer who’s disappointed with a recent interaction, what steps would you take to turn their experience around?
- What digital tools or customer management systems have you worked with before, and which did you find the easiest to learn or use?
- Give an example of when you coordinated with colleagues from other departments to solve a customer’s issue. What challenges did you face, and how did you overcome them?
- Describe a situation where your attention to detail helped prevent a problem or mistake from escalating.
- How do you adapt your communication style when interacting with customers from diverse backgrounds or with different needs?
- Tell us about a time when your team recognized your contribution at work. What did you do, and how did that recognition impact you?
- How do you like to engage with team members in a multicultural environment? Are there any approaches you’ve found work especially well?
- What does delivering “people-first” service mean to you in practice?
- Our company has a tradition of celebrating wins and having a bit of fun on Fridays—how do you think this impacts team morale and your own sense of belonging?
- How do you balance being detail-oriented with maintaining efficiency under pressure?