About the Role: Responsibilities, Skills, and Requirements
Welcome! Let’s talk about the Customer Service Representative role we’re hiring for.
Are you someone who enjoys making someone’s day just a little bit easier? Do you thrive on clear communication and being the go-to problem solver for customers and teammates alike? If that sounds like you, you might be just the person our team is looking for. As a Customer Service Representative with us, you’ll be on the front lines of genuine human connection—offering support, clarity, and those all-important solutions that keep our clients coming back. The ability to juggle conversations across phone, email, and even WhatsApp means your days will never be boring, and there’s plenty of room to grow your skills with us.
About Our Company
Think of us as the small-but-mighty team where everyone’s ideas matter. We’re proud of the fact that our office feels friendly and open—morning check-ins or sharing a fresh pot of coffee are part of how we work together. Our company values reliable service and kindness; you’ll notice that right away when you see how team members support each other (and maybe swap a few memes, too). We’ve experienced steady growth in the past few years—not by chasing trends, but by listening to both our clients and our own team.
What You’ll Be Doing
- Respond to customer inquiries promptly over the phone, via email, and through WhatsApp—sometimes all in the same hour
- Deliver clear, accurate, and friendly solutions, always aiming to make each customer interaction a positive experience
- Liaise with internal teams to relay feedback and coordinate on resolving customer concerns—think of yourself as the bridge that helps everything run smoothly
- Keep detailed records of conversations, follow-ups, and resolutions in our system, so nothing falls through the cracks
- Pitch in with general office support, whether that means helping with scheduling, organizing files, or assisting colleagues with an extra set of hands
What You’ll Bring
Must-Haves:
- Previous customer service experience (in any industry—the way you talk to people is what matters)
- Friendly, empathetic communication style in both writing and speech
- Solid organizational and multitasking abilities; you’re comfortable keeping several plates spinning
- Competence with email systems, basic office software, and messaging apps like WhatsApp
- Willingness to learn and adapt as new tools or customer needs emerge
Nice-to-Haves:
- Experience working with CRM or ticketing systems
- Familiarity with another language—always a plus in our diverse customer base
- A knack for creative problem solving
Not sure you tick every box? We’d still love to hear from you.
Why You’ll Love Working Here
- Supportive, close-knit team—think open-door policies and real collaboration
- Flexible hours and a healthy respect for work-life balance
- Opportunities for developing new skills and growing your role as we expand
- Casual dress code and relaxed office vibe (jeans and sneakers are totally okay)
- Coffee, snacks, and the occasional celebratory lunch are just part of the deal
We believe work should be somewhere you’re glad to show up—where your contributions matter and your wellbeing is a priority. If you’re looking to join a team where your voice is heard and your efforts make a real impact, you’ll feel right at home here.
Common Interview Questions and Tips
To help you prepare and feel confident, here are some questions you might encounter during the interview process for this role.
- Can you walk me through how you’ve managed multiple customer conversations across phone, email, or messaging apps in previous roles?
- What steps do you take to ensure clear and friendly communication, especially when dealing with frustrated or upset customers?
- Describe your experience documenting customer interactions and resolutions—what tools or systems have you used, and how do you keep things organized?
- Have you worked with WhatsApp or other messaging platforms for customer support before? What unique challenges or advantages did you notice?
- Give an example of a time you acted as a liaison between departments to resolve a customer issue. How did you keep everyone on the same page?
- If you don’t have experience with CRM or ticketing systems, how would you approach learning a new tool quickly to track customer cases?
- Tell us about a time when you had to juggle multiple urgent requests at once. How did you keep your workflow organized and make sure nothing was missed?
- How do you stay up to date and adapt when new communication tools or processes are introduced at work?
- Our team believes in kindness and reliability—describe how you’ve contributed to a supportive, positive environment with your coworkers in the past.
- Imagine a customer seems upset over a scheduling mix-up. How would you handle the conversation to ensure their experience ends on a positive note?
- In a small, close-knit office, sometimes we help out with general tasks like organizing files or pitching in for a colleague. How do you feel about wearing multiple hats?
- When have you taken the initiative to share customer feedback with your team? What was the outcome?
- How do you personally handle feedback or suggestions from colleagues in a collaborative setting?
- What appeals to you about working in a laid-back, people-focused environment like ours?