About the Role: Responsibilities, Skills, and Requirements
Introduction
Are you someone who lights up at the prospect of introducing customers to unique scents and exquisite gift items? If you’ve ever found yourself recommending fragrances to friends or simply love the buzz of a lively retail environment, you might be the perfect fit for our team. We’re urgently seeking enthusiastic Sales and Customer Service Staff—both male and female—to join a luxury perfume and gift shop right in the heart of Dubai’s vibrant Al Rigga area. With a competitive monthly salary and an attractive commission structure, this is an opportunity to transform your passion for premium products into a rewarding career.
About the Company
Step inside our boutique, and you’ll sense the care and dedication that sets us apart. We’re known for our curated collection of luxury perfumes and bespoke gifts—think rare scents, elegantly packaged, and perfect for every special occasion. Our team is a close-knit bunch, thriving in a fast-paced, customer-first culture where style and substance go hand in hand. Lunchtime conversations often revolve around new arrivals, creative packaging ideas, or the friendly competition of who’s earned the highest customer rating that week. Al Rigga’s lively community just outside our doors keeps things interesting, and no two days feel quite the same.
What You’ll Be Doing
- Greet customers warmly and provide tailored recommendations based on their tastes and occasion needs.
- Demonstrate deep knowledge of our luxury fragrance lines—describe notes, sourcing stories, and what makes each bottle unique.
- Ensure the shop floor is pristine and products are impeccably displayed at all times.
- Process sales transactions accurately and efficiently, managing both cash and electronic payments.
- Handle customer inquiries or concerns with poise, focusing on creating memorable, five-star experiences every time.
- Assist in arranging and packaging gifts, making every purchase feel extra special.
- Collaborate with team members to meet and exceed daily sales targets (helping each other out is the norm here).
- Stay up to date with new product launches and seasonal promotions.
- Take part in training sessions and occasional team-building events.
What You’ll Bring
- A genuine passion for luxury products—especially fragrances and gifts.
- Excellent communication and interpersonal skills; you love meeting people from all walks of life.
- Strong presentation skills; professionalism and personal grooming are important in our environment.
- Previous experience in retail, sales, or customer service (perfume or gift shop experience is a big plus).
- Flexibility to work shifts, including weekends and holidays.
- Confidence in using point-of-sale (POS) systems and basic computer skills.
Nice-to-Haves:
- Multilingual abilities—especially Arabic, Russian, or Mandarin.
- Knowledge of current fragrance trends or background in luxury retail.
Not sure you tick every box? We’d still love to hear from you.
Why You’ll Love Working Here (Benefits & Perks)
- Competitive fixed monthly salary starting from AED 3,000 to AED 4,500, reflecting your experience and skill set.
- Highly lucrative commission structure—your efforts are directly rewarded.
- Exposure to exclusive, high-end products and a chance to keep learning about the world of perfumery.
- Supportive team atmosphere—mentorship from experienced colleagues and managers.
- Stylish, centrally located shop with easy access from public transport.
- Opportunities for growth as our business expands, plus regular product knowledge workshops.
- Staff discounts for personal purchases (your fragrance collection will thank you).
- Lively and positive workplace culture where every voice is heard.
If you see yourself thriving in a luxury retail setting and enjoy making people’s day with just the right recommendation, this could be the perfect next step for you.
Common Interview Questions and Tips
To help you prepare and feel confident, here are some questions you might encounter during the interview process for this role.
- Can you walk me through how you would approach a customer who’s undecided between two different perfume lines and help them make a confident purchase?
- Describe a time you exceeded a daily or monthly sales target in a previous role. What strategies did you use, and what was the outcome?
- How comfortable are you with using POS systems and processing different types of transactions? Can you share any experience you have handling cash and electronic payments?
- Luxury fragrances can have complex scent profiles and stories—how would you familiarize yourself with new products so you can confidently describe them to customers?
- The presentation of our shop floor and products is essential. How do you ensure that displays always look impeccable, especially during busy periods?
- Give an example of how you’ve handled a challenging customer concern or complaint in the past. What steps did you take to resolve the situation?
- How do you balance providing attentive, personalized service with working efficiently to assist multiple customers during peak hours?
- In our team, we value collaboration and helping each other succeed. Can you describe a time when you supported a coworker to achieve a shared goal?
- Working here requires flexibility with shifts, including weekends and holidays. How do you manage your time and energy during busy retail periods?
- Our atmosphere is lively and fast-paced, and there are always new arrivals and promotions. How do you keep yourself organized and informed about the latest products?
- Tell us about a moment when your passion for luxury products or gift recommendations genuinely delighted a customer. What was their reaction?
- What excites you most about working with high-end perfumes and bespoke gifts in a retail environment like ours?
- Our team is close-knit and prizes open communication. How would you contribute to a positive workplace culture and keep team morale high?