About the Role: Responsibilities, Skills, and Requirements
Introduction
Curious about what it’s like to be the friendly face (or voice) customers remember long after they leave? We’re looking for personable and reliable Customer Service, Sales Staff, and Receptionists to join our vibrant team in Jumeira, Dubai. Whether you love answering questions with a smile or helping someone land on the perfect solution, this is your chance to be at the heart of a company that values both great service and genuine human connection. If you’re ready for a role where every interaction counts, keep reading!
About the Company
We’re a tight-knit crew who believes that excellent service is more than just a transaction—it’s an experience. From our sunlit office in Jumeira, our diverse team welcomes colleagues from all walks of life. It’s not unusual to find us celebrating small wins with a quick coffee break or trading a joke during busy shifts. Growth is a shared value here, and we’re constantly learning from each other as we navigate the fast-paced world of customer relations in Dubai.
What makes us unique? For one thing, we go out of our way to make newcomers feel at home—whether that’s through a thorough onboarding or just friendly check-ins from your teammates. We take pride in offering support and structure, without ever losing that personal touch.
What You’ll Be Doing
- Greeting customers (in person or by phone) and ensuring everyone feels heard, valued, and understood.
- Handling inquiries, offering solutions, and guiding clients through our products or services.
- Managing schedules, bookings, and day-to-day administrative duties at the reception desk.
- Collaborating with sales colleagues to identify customer needs and suggest tailored offerings.
- Maintaining neat records, updating client details, and helping keep operations running smoothly.
- Jumping in to support teammates during busy periods—because around here, everyone lends a hand.
- Occasionally assisting with light problem-solving or follow-ups to ensure issues are resolved to everyone’s satisfaction.
What You’ll Bring
Must-Haves:
- Good communication skills in English (bonus points if you can chat in Arabic or another language, but not required).
- A friendly attitude, patience, and willingness to help—no matter how busy the day gets.
- Residency in the UAE at the time of application.
- Professional, polished appearance and approach—you represent us!
- Basic comfort with common computer applications (email, data entry, etc.).
Nice-to-Haves:
- Previous experience in customer service, sales, or front-desk/reception roles.
- Familiarity with POS systems or administrative tools.
- A knack for multitasking and staying organized in a lively environment.
Not sure you tick every box? We’d still love to hear from you.
Why You’ll Love Working Here
- Company-sponsored visa and comfortable, employer-provided accommodation.
- Supportive, multicultural team where everyone has your back.
- Opportunities for professional development, with a clear growth path for high performers.
- Central Jumeira location—close to cafes, shops, and all the action.
- Enjoy regular team gatherings and low-key celebrations when milestones are met.
- Transparent communication—you’ll always know what’s expected and how you’re doing.
- Please note: There is a job application fee as part of the recruitment process.
We do our best to make work feel like a place you want to come back to each day, not just somewhere you have to be. If you’re looking for a role that blends structure with genuine camaraderie, you’ve found it.
Common Interview Questions and Tips
To help you prepare and feel confident, here are some questions you might encounter during the interview process for this role.
- Can you share an example of a time when you turned a challenging customer interaction into a positive one?
- How do you stay organized and manage multiple inquiries or tasks at the reception desk during especially busy periods?
- Walk me through your process for handling client bookings and updating their details accurately. Which software or tools have you used for similar tasks?
- If a customer is unhappy with a product or service, how would you approach resolving their issue to ensure they leave feeling satisfied?
- What strategies do you use to remain patient and attentive when dealing with a continuous flow of customers, either in person or over the phone?
- Have you ever noticed an opportunity to suggest an additional product or service that suited a customer’s needs? How did you communicate this without seeming pushy?
- Describe a situation where teamwork played a critical role in getting through a hectic shift. How did you contribute to supporting your colleagues?
- Our office environment is lively and sometimes unpredictable. How comfortable are you with jumping in to help teammates with unexpected tasks?
- Tell us about a time you made a newcomer or guest feel especially welcome. What did you do to help them feel at ease?
- In what ways do you maintain a professional and polished image, especially when representing a company for the first time?
- How do you handle confidential or sensitive client information while managing reception duties?
- What motivates you in a customer-facing role, and how do you stay positive when facing challenging days?
- Our team values learning from each other. Can you describe how you approach feedback and continuous improvement?