About the Role: Responsibilities, Skills, and Requirements
Ever thought about building a career where your knack for helping others truly shines—right at the heart of Dubai, near the iconic Burj Khalifa? We’re looking for friendly, people-focused folks to join our client’s Customer Service team across several roles, from Call Center Agents to Receptionists and everything in between. If you’re hoping to take the next step in a dynamic, fast-moving workplace (with a pretty unbeatable city view), this might be just the place for you.
About the Company
Our client is one of Dubai’s long-standing recruitment partners, known for connecting great people with great roles across the hospitality, business, and customer service sectors. The day-to-day here is energetic and friendly—you’ll notice the team spirit as soon as you step inside. While everyone works hard to deliver top-notch service, there’s also a real appreciation for diverse backgrounds, whether you’re a local Dubai native or new to the city. If you like the idea of Friday team lunches, learning from colleagues with all kinds of experiences, and working just a stone’s throw from some of Dubai’s most famous sights, you’ll fit right in.
What You’ll Be Doing
- Greet and assist guests, clients, or callers with a genuine smile (it shows, even over the phone!)
- Handle customer inquiries, complaints, or requests promptly and with care—no script robots here
- Work with your team to resolve issues and make each customer feel valued
- Maintain accurate records of each interaction (think attention to detail, but nothing too stuffy)
- Support administrative tasks like appointment scheduling or visitor check-in as needed
- Communicate effectively across languages and cultures—Dubai is an international hub, after all!
- Take feedback seriously and look for ways to make small improvements daily
What You’ll Bring
- Previous experience in a customer service or similar role (hospitality, call center, reception, etc.)
- Good spoken and written English; additional languages are a plus given Dubai’s diversity
- Comfort with basic computer applications (MS Office, email, etc.)
- Friendly, patient, and professional demeanor—even after a busy Monday
- Flexibility with shifts and a willingness to go the extra mile for guests or clients
Not sure you tick every box? We’d still love to hear from you.
Why You’ll Love Working Here
- Competitive salary range (AED3500 – 6000) depending on experience and position
- Full visa support and paid annual leave—essential for peace of mind
- A supportive environment where your voice matters
- Work in a bustling location near Burj Khalifa with plenty of commuting options
- Opportunities to grow your customer service skill set
You’ll be joining a team that really values support—both for the customers and each other. If you’re looking for an engaging role where every day brings something new, come share your talent right where Dubai’s heart beats strongest.
Common Interview Questions and Tips
To help you prepare and feel confident, here are some questions you might encounter during the interview process for this role.
- Can you describe a time when you helped a customer or guest feel truly welcome, either in person or over the phone? How did you approach the situation?
- When faced with a customer complaint or difficult request, how do you ensure the person feels heard and cared for while also resolving their issue efficiently?
- How comfortable are you working with basic computer applications like MS Office and email, and can you provide an example of how you’ve used these tools to keep records or coordinate with your team?
- Dubai is known for its cultural diversity—how have you successfully communicated with people from different backgrounds or who speak different languages?
- What strategies do you use to stay positive, patient, and professional during particularly busy or stressful days on the job?
- Give an example of how you took feedback to improve your customer service approach or streamline a task. What was the result?
- Tell us about a time when you had to juggle multiple tasks—such as greeting visitors, answering calls, and handling admin work—how did you prioritize your workload?
- How do you make sure to capture all necessary details during customer interactions or when scheduling appointments?
- Shifts can change and the pace can be unpredictable in customer service. How do you adapt to unexpected changes or last-minute requests from clients or teammates?
- Teamwork seems to be important in this company. Can you share an example of how you supported or collaborated with colleagues to solve a problem?
- Describe a situation where you went above and beyond for a guest or client. What motivated you to take those extra steps?
- In your view, what does excellent customer service look and sound like, especially in such a busy, high-profile location?
- Why are you interested in working in Dubai’s city center, and how do you think you would contribute to this energetic, supportive team environment?
- Friday team lunches and social moments are part of the company culture here. How do you see yourself engaging with colleagues outside of direct work tasks?