About the Role: Responsibilities, Skills, and Requirements
Introduction
Are you someone who genuinely enjoys making someone’s day better? As a Customer Service Agent at our brand new supermarket in Al Qusais, Dubai, you’ll be the welcoming face and helpful hand that shapes our customers’ experience from the moment they walk in. If you take pride in good conversation, keeping things organized, and no two days sounding quite the same, you’ll feel right at home here. This is a chance to be part of a fresh start — the first team to set the standard for great service in a lively, growing neighborhood.
About the Company
We’re a supermarket that believes shopping can — and should — feel pleasant, easy, and, dare we say, even friendly. Our team is diverse, approachable, and always up for exchanging recipe tips or quick smiles with customers (and colleagues!). Since we’re just opening our doors, you’ll join during an exciting time where your ideas, energy, and even your playlist recommendations will help shape the daily vibe. Think of it as a local meeting spot with global grocery options, where every staff member’s personality is valued.
What You’ll Be Doing
- Greeting customers warmly and offering assistance with finding products or navigating the store
- Handling customer inquiries and concerns, big or small, with patience and a solutions-first approach
- Processing sales at the checkout counter efficiently and accurately
- Making sure our shelves stay stocked, tidy, and inviting — spotting what’s running low and jumping in to help
- Supporting colleagues, sharing information, and communicating effectively to keep things running smoothly
- Occasionally helping with opening or closing duties as the store gets up and running
- Being attentive to safety and cleanliness, ensuring our space feels welcoming and secure for everyone
What You’ll Bring
Must-Haves:
- Friendly and approachable communication style (yes, we notice a genuine smile)
- Basic spoken and written English skills
- Willingness to work flexible shifts, including weekends or evenings
- A positive attitude and willingness to pitch in wherever needed
- Professionalism, reliability, and a neat appearance
Nice-to-Haves:
- Previous experience in retail or customer-facing roles
- Additional language skills (Arabic, Hindi, Tagalog, etc.)
- Experience handling POS systems
Not sure you tick every box? We’d still love to hear from you.
Why You’ll Love Working Here
- Competitive starting salary (AED 3000 and up, based on experience)
- Friendly, supportive team — everyone helps each other grow
- Training provided for new joiners, so you’re set up for success
- Room to advance as we expand and grow
- Modern, clean, and upbeat working environment in the heart of Al Qusais
- Enjoy employee discounts (so your grocery runs just got better)
If you’re looking for the excitement of a new opening, a team that genuinely cares, and the opportunity to be one of the first to shape something special, this could be just the place for you.
Common Interview Questions and Tips
To help you prepare and feel confident, here are some questions you might encounter during the interview process for this role.
- Can you share an example of a time when you helped a customer who was upset or frustrated? What steps did you take to resolve their concern?
- How would you handle multiple customers approaching you for help at the same time, especially during a busy period?
- If you notice that certain items on the shelves are running low or are misplaced, what would be your process for addressing this?
- What experience, if any, do you have with operating a point-of-sale (POS) system or handling cash transactions?
- Our supermarket values a warm, personable approach—how do you create a welcoming environment for people from different backgrounds?
- Describe a time when you had to juggle multiple tasks or priorities at work. How did you make sure everything got done accurately?
- As someone who may work flexible shifts, including evenings or weekends, how do you stay motivated and maintain high energy with customers?
- Tell us about a situation where you noticed a problem at work that others hadn’t seen yet. What did you do?
- Imagine a customer asks about a product you’re unfamiliar with. How would you handle their question while still making them feel supported?
- We believe in supporting each other to keep things running smoothly. Can you give an example of how you’ve worked as part of a close-knit team?
- How do you maintain professionalism and reliability, especially when tasks or schedules change with little notice?
- In a brand new store, everyone’s input matters. Can you share an idea or personal touch you would bring to help shape the atmosphere of our supermarket?
- What does excellent customer service mean to you, and how do you demonstrate that in your daily work?
- We love sharing food tips and recipe ideas with customers. Would you feel comfortable engaging in friendly conversation with shoppers, even if you’re new to the neighborhood?