About the Role: Responsibilities, Skills, and Requirements
Ever wondered what keeps a bustling shopping centre running smoothly behind the scenes? Here’s your chance to be part of the action! We’re looking for friendly and proactive Customer Service Staff and a driven Supervisor to join our team right in the heart of Barsha, Dubai’s vibrant city centre. If you thrive in fast-paced environments and love helping people, this could be the perfect step in your career (and yes, the perks are real).
About the Company
Picture a shopping destination where service really makes a difference — that’s our promise. Our company specializes in managing retail spaces where community matters just as much as commerce. We’re rapidly growing, but we haven’t lost our family-style camaraderie — morning team huddles often come with a side of shared breakfast, and quick problem-solving wins get celebrated (sometimes with spontaneous treats from the food court). Here, initiative is recognized, and great ideas are always welcome.
What You’ll Be Doing
- Greeting shoppers with a smile and providing helpful, informed assistance at information desks or on the floor
- Responding quickly and calmly to requests, complaints, or lost & found inquiries — always keeping customer satisfaction top of mind
- Supervisors: leading your customer service team by example, coaching and organizing shifts for maximum efficiency
- Ensuring the centre’s facilities are presentable, well-organized, and safe for visitors at all times
- Supporting promotions, events, or campaigns within the mall — sometimes you’ll get an inside scoop on what’s next!
- Handling basic administrative tasks like documenting incidents or updating logs
- Working closely with security, cleaning, and maintenance teams to keep everything running like clockwork
What You’ll Bring
Must-Haves
- Friendly attitude with strong communication skills (English is essential, other languages are a plus)
- Previous experience in customer service, hospitality, or retail for Customer Service roles; supervisory experience required for Supervisor applicants
- Confidence under pressure, especially during busy hours or unexpected situations
- Professional appearance and a positive, team-oriented spirit
- Currently residing in the UAE and able to join urgently
Nice-to-Haves
- Familiarity with point-of-sale or information desk systems
- Multilingual abilities — especially Arabic, Hindi, or other widely spoken regional languages
- Knowledge of local attractions or upcoming events in Dubai
Not sure you tick every box? We’d still love to hear from you.
Why You’ll Love Working Here (Benefits & Perks)
- Competitive, tax-free salary (AED 4500–8500, based on experience and role level)
- All essentials covered: visa sponsorship, company-provided accommodation and transportation — fewer headaches, more peace of mind
- Generous annual leave so you can take a real break when you need it
- Supportive, collaborative teams who believe in growing together
- Exposure to Dubai’s cutting-edge retail scene and customer-focused roles
- Opportunities for on-the-job learning and development
Our seats are limited and these roles don’t open up often — if you’re ready for a new challenge and you’re already in the UAE, this could be your next big opportunity.
Common Interview Questions and Tips
To help you prepare and feel confident, here are some questions you might encounter during the interview process for this role.
- Can you describe a time when you successfully handled a difficult or upset customer in a retail or hospitality setting?
- How do you prioritize multiple tasks when working during peak hours in a busy shopping centre?
- What steps would you take if you noticed a safety or cleanliness issue while on the floor?
- For supervisor applicants: How have you motivated your team during a particularly challenging period or campaign?
- In your view, what makes for exceptional customer service in a shopping environment, and how do you deliver that experience?
- Tell us about your experience operating point-of-sale or information desk systems. How quickly do you adapt to new tools?
- Can you share examples of how you’ve responded to lost and found inquiries? What processes did you follow?
- Imagine a visitor asks for recommendations on Dubai activities or attractions — how would you assist them?
- Describe a situation where you communicated effectively with colleagues from security or cleaning teams to resolve an issue.
- How do you maintain a professional and positive attitude on days when the centre is especially hectic?
- What does teamwork mean to you in the context of a customer service role, and how do you support your coworkers?
- Our company values initiative and celebrates fresh ideas. Can you share a moment when you suggested or led an improvement in your previous workplace?
- How do you handle handling shift changes or covering for a colleague at short notice?
- What interests you most about joining a growing company in Dubai’s retail sector, and how do you see yourself contributing to our community-focused culture?