About the Role: Responsibilities, Skills, and Requirements
Ever wondered what it’s like to be the friendly voice that guides someone toward better health and mobility? Our physiotherapy center in the heart of Al Wasl, Dubai, is searching for compassionate and energetic individuals—both men and women—to join our tight-knit team as Customer Service and Telesales Representatives. If you love connecting with people and find satisfaction in helping others take the first steps toward feeling better, we’d love to meet you (and yes, you’ll see firsthand just how rewarding this sector can be).
About the Company
Nestled in the vibrant Al Wasl District, our physiotherapy center isn’t just a workplace—it’s a community. We’re a group of health enthusiasts, patient advocates, and go-getters who believe top-notch care starts with a warm conversation. Fridays often run on extra coffees, team encouragement, and the familiar sound of happy clients. We’re growing fast and love sharing our successes (and birthday cakes) together. You’ll never feel like a number here—your work directly impacts our clients’ wellbeing and our clinic’s success.
What You’ll Be Doing
- Speaking with potential and returning clients on the phone, listening carefully, and scheduling appointments tailored to their specific needs.
- Explaining our physiotherapy services clearly and enthusiastically—think friendly guidance, not hard selling.
- Handling inquiries (sometimes tricky ones) with patience and a solutions-first attitude, ensuring every caller feels heard.
- Maintaining accurate records of client communications and follow-ups using our simple database system.
- Working closely with therapists and front desk staff to ensure smooth hand-offs and client satisfaction.
- Meeting achievable monthly targets, with the support of teammates who love a good success story.
- Providing input in team huddles—your ideas for better client experiences are always welcome.
What You’ll Bring
Must-Haves
- Strong communication skills in English; an extra language is a bonus, but not required.
- A welcoming phone manner—you put people at ease naturally.
- Prior experience in customer service, telesales, or a similar client-facing role (even 6 months counts!).
- Residing in the UAE and ready to join on short notice (immediate starters appreciated).
- Adaptability to new processes, with a willingness to learn on the fly.
- A positive, team-oriented attitude—even on busy days.
Nice-to-Haves
- Experience in healthcare, physiotherapy, or wellness sectors.
- Basic computer/database entry skills.
- Familiarity with sales targets and commission-based incentives.
Not sure you tick every box? We’d still love to hear from you.
Why You’ll Love Working Here
- Visa sponsorship provided
- Basic salary of AED 3700, plus attractive commission structure
- Shared accommodation included
- Guaranteed annual leave—you deserve to recharge
- Supportive team who celebrates big and small wins together
- Real opportunities to grow in your role or take on new challenges
- Modern, friendly workspace right in Al Wasl (an easy commute)
- Work that makes a difference—helping people live pain-free
Our team thrives on connection, support, and the shared mission of making everyday life a little easier for our clients. If you’re ready to bring your positive energy and people skills to a place where they truly matter, we can’t wait to meet you.
Please note: Candidates must be physically present in the UAE and aware that a recruitment application fee applies through our hiring partner.
Common Interview Questions and Tips
To help you prepare and feel confident, here are some questions you might encounter during the interview process for this role.
- Can you share how your previous customer service or telesales experience has prepared you for communicating effectively with clients over the phone?
- How would you explain our physiotherapy services to someone who is hesitant or unsure about trying them for the first time?
- Tell me about a time you had to deal with a difficult customer or challenging inquiry—how did you turn things around and make the caller feel heard?
- What strategies do you use to ensure you meet your monthly targets, especially when you hit a slow patch?
- Are you comfortable maintaining accurate records of client communications, and what steps do you take to minimize errors when entering data?
- Have you ever worked with commission-based incentives before? If so, what motivated you to achieve your targets?
- Our center believes in collaborative teamwork; can you describe a situation when you had to coordinate with colleagues to solve a client’s problem?
- How do you stay positive and maintain a welcoming phone manner on particularly hectic days?
- If a client asks about services you’re unfamiliar with, how would you handle their questions while ensuring they still feel supported?
- We encourage everyone to contribute ideas for better client experiences. Can you give an example of a suggestion you made in a previous job that made a positive impact?
- Our team culture is friendly and supportive, with lots of shared celebrations. What does being a good teammate mean to you?
- Why do you think helping people improve their health and wellbeing would be personally rewarding for you?
- Since we work closely together in a fast-paced environment, how do you adapt to new processes or situations on the fly?
- Are you available to start on short notice and commit to the work culture and expectations outlined in our job description?