About the Role: Responsibilities, Skills, and Requirements
Introduction
Do you have a knack for turning everyday moments into unforgettable experiences? If the aroma of fine chocolate and the art of gift-giving sound like your dream work environment, you might have just stumbled upon your next adventure. We’re a luxury chocolate and gift shop nestled in the heart of Al Karama, Dubai, and we’re on the lookout for enthusiastic gift coordinators, salespeople, and customer service representatives—both men and women—to help us bring a little more delight to our customers’ lives. Whether you love recommending the perfect treat or enjoy wrapping a beautiful package, there’s a place for your talents here.
About the Company
Picture a boutique where every box of chocolate tells a story, and every gift feels personal. That’s us—a family-run shop with a flair for elegance and a passion for making people smile. Our team thrives on creativity, warmth, and a shared love for celebrating life’s sweetest moments. Fridays? We gather for a tasting session (yes, real chocolate is involved), swapping ideas over espresso and laughter. We’re growing fast, but we still believe every customer deserves the kind of attention you’d give a friend.
What You’ll Be Doing
- Curating memorable gift experiences by helping customers select and personalize luxury chocolates and gifts.
- Creating beautiful displays that showcase our seasonal collections and special offerings—think visual merchandising with a touch of artistry.
- Delivering attentive, tailored service whether a customer is picking up a quick treat or planning a grand gesture.
- Managing inquiries and resolving issues with patience and a genuine desire to help—making every guest feel like a VIP.
- Collaborating with team members during busy periods or special events to make sure every detail sparkles.
- Keeping our shop inviting by ensuring products are well-stocked and the environment is spotless.
- Processing transactions accurately and efficiently, always with a smile.
What You’ll Bring
Must-Haves
- Previous experience in retail, customer service, or gift coordination—bonus points for chocolate or luxury goods!
- A genuine passion for delighting customers and making their day a little sweeter.
- Great communication skills in English (Arabic is a plus).
- An eye for detail and a flair for presentation.
- Reliability and a team-oriented spirit.
Nice-to-Haves
- Experience in visual merchandising or event coordination.
- Knowledge of Dubai’s retail scene or a love for local culture.
- Creative ideas for improving the customer experience.
Not sure you tick every box? We’d still love to hear from you.
Why You’ll Love Working Here
- Competitive base salary (AED4000) plus generous incentives and bonuses.
- Friendly, inclusive team that feels like family.
- Regular tasting sessions (yes, free chocolate!).
- Opportunities to grow—take on more responsibility or learn new skills as we expand.
- Flexible shifts and a supportive management style.
- A beautiful shop environment in a lively part of Dubai.
At the end of the day, we believe work should feel rewarding—in more ways than one. If you’re ready to share your passion and help us create magic, we can’t wait to meet you.
(Please note: This recruitment company applies a job application fee.)
Common Interview Questions and Tips
To help you prepare and feel confident, here are some questions you might encounter during the interview process for this role.
- Can you walk us through your approach to helping a customer select and personalize a luxury gift, especially when they’re unsure what they want?
- Share an experience where your attention to detail transformed a standard purchase into something truly memorable for a customer.
- What strategies would you use to keep our shop’s displays looking fresh and inviting, especially during busy seasons or special events?
- How do you handle situations when a guest is dissatisfied or has a last-minute request, and how do you ensure they still leave happy?
- Visual presentation is important to us. Can you describe a time when you’ve created a display or arrangement that received positive feedback?
- If a customer wanted a custom chocolate box with specific flavors and packaging, how would you coordinate with the team to fulfill their request efficiently?
- Tell us about a time when you worked closely with colleagues during a particularly hectic period. How did you support each other and keep things running smoothly?
- Describe how you stay motivated and positive when dealing with repetitive tasks, such as restocking or wrapping gifts.
- Our team values creativity. Can you share an idea you’ve had for improving a retail customer experience, even if it seemed small?
- How do you balance the need to process transactions quickly with the importance of making each customer feel valued and welcome?
- We love sharing ideas and feedback as a team. Can you give an example of how you’ve contributed to a positive team culture in your previous roles?
- What excites you most about working with luxury chocolates and gifts, and how would you bring that passion to our customers?
- Fridays are for chocolate tastings and team bonding. How do you think rituals like these contribute to a supportive and enjoyable workplace?
- In what ways do you stay updated on retail trends or customer preferences, especially in a vibrant city like Dubai?