About the Role: Responsibilities, Skills, and Requirements
Introduction
Are you the kind of person who lights up a room and loves making people feel at home? We’re looking for a warm, dynamic Female Guest Experience Associate to join our team in Al Qusais 1, Dubai. Here, every day is about creating fun moments and memorable experiences for our guests—whether you’re welcoming newcomers, serving up delicious snacks, or making sure our play area is sparkling and safe. If you take pride in brightening someone’s day (and maybe even enjoy a good game yourself), this could be a fantastic fit for you.
About the Company
Step inside and you’ll notice our space is buzzing with laughter, color, and energy. We’re more than a gaming center—we’re a community hub where families come together, kids make friends, and celebrations come to life. Our team takes hospitality seriously but isn’t afraid to have a little fun along the way (birthday singalongs happen, and everyone’s invited). We care deeply about keeping things safe, friendly, and always engaging, so every guest feels just as welcome as the last.
What You’ll Be Doing
- Greeting guests at the front counter with a friendly smile and a genuine welcome.
- Assisting customers throughout their gaming experience—offering support, answering questions, and helping everyone feel at ease.
- Serving snacks and beverages from our counter, making sure orders are correct and the presentation is appealing.
- Keeping the play area clean, tidy, and organized—spotting anything out of place before it becomes a problem.
- Monitoring safety in the play zone and gently reinforcing rules so everyone enjoys their visit.
- Handling payments and basic registration details efficiently (no complicated back-office work here, promise).
- Noticing when a guest could use a little extra help—or a bright moment—and delivering it with a personal touch.
- Pitching in with the team for any special events, parties, or seasonal decorations (sometimes the balloon arch needs backup).
What You’ll Bring
Must-Haves:
- A warm, outgoing personality—people feel comfortable around you right away.
- Clear communication in English (and if you speak additional languages, that’s brilliant).
- Good organizational skills and a sharp eye for cleanliness and safety concerns.
- Reliability—your teammates (and our guests) know they can count on you.
- Commitment to keeping the environment friendly, inclusive, and fun for kids and adults alike.
- Female candidates only (per team requirements).
Nice-to-Haves:
- Prior experience in guest services, hospitality, or customer-facing roles.
- Familiarity with handling snacks/beverages or café operations, even at a basic level.
- A valid UAE driving license (occasional errands or offsite support could come up).
Not sure you tick every box? We’d still love to hear from you.
Why You’ll Love Working Here
- Friendly, close-knit team that celebrates wins together—even the small ones.
- Flexible scheduling and supportive management; we know life gets busy.
- A lively work environment filled with laughter, music, and happy faces.
- Opportunities to grow your role and take on more responsibility as our business expands.
- Employee discounts on venue bookings for your own celebrations.
- Regular training to make sure you feel confident and set up for success.
- Located in the heart of Al Qusais 1, with easy transit access.
If you want a job where your smile is truly your superpower, and every shift brings new energy, we think you’ll feel right at home here.
Common Interview Questions and Tips
To help you prepare and feel confident, here are some questions you might encounter during the interview process for this role.
- Can you share an example of a time you created a memorable experience for a guest or customer, especially in a hospitality or family-friendly setting?
- How would you handle a situation where a child is not following the play area rules and their parent seems unaware or unconcerned?
- What steps do you take to ensure a clean and safe environment, particularly in busy or high-traffic areas?
- Describe your approach to managing snack and beverage orders at a service counter. What details do you pay attention to, and how do you keep service efficient and friendly?
- If a guest arrives who is upset about a wait time or another inconvenience, how would you turn their experience around?
- Tell us about a time when you had to juggle several tasks at once—such as greeting guests, handling payments, and tidying up. How did you manage your priorities?
- What motivates you to go the extra mile for guests, and how do you notice when someone could use a little extra help or kindness?
- How comfortable are you working with children and families, and what strategies do you use to engage guests of different ages?
- Have you ever had to support a special event or help with last-minute preparations, like setting up decorations or organizing a party space? What did you learn from the experience?
- How do you collaborate with teammates in a lively, sometimes noisy workplace, to ensure everyone is coordinated and guests feel attended to?
- What does reliability mean to you in a customer-facing team, and can you give an example of when others counted on you?
- Our company culture is all about warmth, inclusivity, and fun—how do you contribute positively to a team environment like this?
- Working in a high-energy space with kids, music, and celebrations can get hectic—how do you keep your own energy up and maintain a positive attitude throughout your shift?
- Tell us about a time you had to communicate clearly with someone who spoke a different first language or had difficulty understanding; what