About the Role: Responsibilities, Skills, and Requirements
Ever wondered how a smile and a warm greeting can set the tone for someone’s entire day? As our new Host/Hostess in vibrant Barsha, Dubai, you’ll be that trusted first impression—welcoming guests as they step into our restaurant. We’re searching for an enthusiastic, polished ambassador of hospitality who thrives on connecting with people and making each guest feel like they truly belong. If you love creating memorable experiences and enjoy being at the center of a lively, multicultural team, this might just be your perfect role.
About the Company
We’re not your run-of-the-mill dining destination. Our team is a close-knit group where everyone’s voice matters—and Friday evening menu tastings have become a beloved ritual. Located in the heart of Barsha, we celebrate not just great food, but also the joy of excellent service. You’ll find a truly multicultural workplace here, with laughter in the break room and genuine care for both guests and staff. We’re growing, but we never lose sight of the human touch.
What You’ll Be Doing
- Greeting guests with a genuine smile and warm “welcome,” whether in person or over the phone
- Managing reservations and the waiting list, keeping things running smoothly during busy hours
- Escorting guests to their tables and sharing a quick overview of our menu highlights
- Explaining menu items, daily specials, and promotions clearly in both Arabic and English
- Coordinating with servers and kitchen staff to keep everything moving seamlessly
- Keeping the reception area neat, organized, and inviting
- Listening to guest feedback or concerns and ensuring they’re addressed promptly
- Sharing your passion for great food and good company with every guest
What You’ll Bring
- Native-level Arabic and fluent English; you’re comfortable switching between both
- Friendly, professional demeanor and a natural love for helping others
- Excellent communication and people skills—your warmth puts guests instantly at ease
- Previous experience as a host/hostess or in customer service is a bonus, but not a dealbreaker
- Ability to stay calm and organized, even during the dinner rush
- Team spirit; you enjoy supporting others and never hesitate to go the extra mile
Not sure you tick every box? We’d still love to hear from you.
Why You’ll Love Working Here
- Competitive salary and tips, reflecting your hard work
- Staff meals during shifts, because nobody should work hungry
- Flexible shift scheduling to help you balance work and life
- Ongoing training and support—you’ll grow with us
- Friendly colleagues who genuinely support each other
- A chance to meet people from all walks of life, every single day
- Management that listens—your suggestions matter here
Here, your energy and enthusiasm set the pace. Join a workplace where hospitality means making guests (and each other) feel right at home.
Common Interview Questions and Tips
To help you prepare and feel confident, here are some questions you might encounter during the interview process for this role.
- Can you share an example of how you would greet and assist a guest who arrives during a busy dinner rush?
- How do you prioritize tasks when managing reservations, walk-ins, and a waiting list at the same time?
- Tell me about a situation where you turned a guest’s negative feedback into a positive experience.
- What strategies do you use to stay calm and organized when things get hectic at the host stand?
- How would you describe our menu to a first-time guest who isn’t familiar with the cuisine, using both Arabic and English?
- In what ways do you coordinate with servers and kitchen staff to ensure guests are seated and served smoothly?
- Have you ever worked in a multicultural team before? What did you enjoy about that experience, and what challenges did you face?
- Imagine two groups arrive at the same time, both with reservations. How would you handle seating them to ensure they both feel valued?
- How do you like to build rapport with guests who seem nervous or uncertain?
- What does “team spirit” mean to you, especially in a fast-paced hospitality setting?
- When you notice a colleague having a tough shift, how do you typically support them?
- Why is it important for a host or hostess to maintain a tidy and welcoming reception area?
- How would you approach sharing a new menu promotion so that it feels genuine rather than scripted?
- What attracted you to this role and our company culture in particular?