About the Role: Responsibilities, Skills, and Requirements
Step Into Hospitality: Join the BLUE MOON Hotel Team in Downtown Dubai
Ever imagined starting each day in the heart of Dubai, surrounded by the city’s energy and the hospitality industry's excitement? At BLUE MOON Hotel, we’re expanding our talented team right in bustling Downtown—and whether you’re a seasoned pro or just starting out, this could be your chance to shine. With new opportunities opening up across Reception, Customer Service, Cashiering, Bell Boy, and Supervisory roles, there’s no better time to jump in, learn, and grow alongside us.
About BLUE MOON Hotel
Here at BLUE MOON, we do things a little differently. Our hotel has become a favorite not just for guests, but for our staff, too. Why? Maybe it’s the way we celebrate team wins (yes, we’ve been known to order cake for the smallest of victories), or perhaps it’s our commitment to nurturing fresh talent from within the UAE. We believe in genuine hospitality—the kind where every guest feels at home and every team member feels valued. From lively morning meetings to supportive mentoring, we’re a group that believes in working hard, laughing often, and always having each other’s backs.
What You’ll Be Doing
Depending on your role, your daily impact could look like:
- Reception: Greeting guests with a warm smile, handling check-ins and check-outs, and ensuring every visitor feels welcome from the moment they arrive.
- Customer Service: Responding to guest inquiries, resolving issues with patience and professionalism, and going the extra mile to create memorable experiences.
- Cashier: Managing billing and payments accurately, assisting guests with transactions, and keeping financial records tidy and transparent.
- Bell Boy: Assisting guests with luggage, guiding them through the hotel, and offering a friendly, helpful presence in the lobby and beyond.
- Supervisor: Overseeing daily operations, supporting junior staff, and ensuring that our standards of service are not just met—but exceeded.
Every role at BLUE MOON is about creating those little moments that make a stay unforgettable.
What You’ll Bring
Must-Haves:
- A friendly, approachable attitude (hospitality is all about people!)
- Willingness to learn and adapt—especially if you’re new to the UAE or the hotel industry
- Good communication skills in English; other languages are a bonus
- Availability to start immediately and already based inside the UAE
Nice-to-Haves:
- Previous hotel or customer service experience
- Additional language skills (Arabic, Russian, Hindi, etc.)
- Familiarity with hotel booking or POS systems
Not sure you tick every box? We’d still love to hear from you.
Why You’ll Love Working Here
- Competitive salaries (AED 3,000–6,500+, depending on role and experience)
- Visa sponsorship for peace of mind
- Free accommodation so you can focus on your work and life—not your commute
- Transportation provided to and from the hotel
- Annual leave to recharge or explore
- Diverse, supportive team—freshers and experienced pros from all backgrounds welcome
- On-the-job training and opportunities to grow your career in hospitality
- The buzz of Downtown Dubai right at your doorstep
At BLUE MOON Hotel, you’re not just joining a team—you’re joining a community. We can’t wait to meet you!
Common Interview Questions and Tips
To help you prepare and feel confident, here are some questions you might encounter during the interview process for this role.
- Can you describe a time when you went out of your way to make a guest or customer feel truly welcome? What was the outcome?
- In a busy reception environment, how do you prioritize check-ins, guest inquiries, and unexpected situations all at once?
- How would you handle a situation where a guest is dissatisfied with their room or service? Walk us through your steps for resolving their concerns.
- What experience do you have with hotel booking or point-of-sale (POS) systems? If you haven’t used them before, how would you approach learning a new system quickly?
- For cashier roles: How do you ensure accuracy and transparency when handling billing or processing payments, especially during busy periods?
- As a supervisor, how would you motivate your team on a challenging day and ensure service standards remain high?
- If a guest arrives speaking a language you’re not fluent in, how would you ensure they feel understood and cared for?
- Can you share an example of when you had to adapt quickly to a change at work? What did you learn from the experience?
- How do you keep a positive and approachable attitude during long shifts or when dealing with difficult situations?
- What does “genuine hospitality” mean to you, and how would you bring that to your daily role at BLUE MOON Hotel?
- In a multicultural team like ours, how do you build good relationships with colleagues from different backgrounds?
- Tell us about a time you received feedback—either positive or constructive—from a supervisor or guest. How did you respond?
- What excites you most about working in the heart of Downtown Dubai and being part of the BLUE MOON Hotel community?