About the Role: Responsibilities, Skills, and Requirements
Join Our Front Office Team in Vibrant Business Bay
Ever pictured yourself as the welcoming face of a modern Dubai hotel, right in the heart of Business Bay? We're looking for personable, motivated individuals to join our customer service and front office reception team. Whether you’re a natural conversationalist or someone who takes pride in making guests feel at home, this opportunity is your chance to be part of a dynamic environment where every day brings something different.
About Us
Our hotel isn’t just another name on the skyline—we’re a close-knit team that thrives on creating memorable experiences for guests from around the world. Mornings here start with laughter in the staff lounge and end with a sense of accomplishment after a day well spent. We celebrate diversity, teamwork, and that unmistakable Dubai energy. You’ll find managers who genuinely care, colleagues who cheer you on, and a workplace where every role is valued. And yes, Friday staff lunches are a thing you won’t want to miss.
What You’ll Be Doing
- Greeting guests with genuine warmth and handling check-ins and check-outs smoothly
- Managing incoming calls and answering guest queries with a smile—even if they can’t see it
- Coordinating guest requests and liaising with housekeeping and other departments
- Keeping the front desk area tidy and welcoming
- Handling reservations, cancellations, and special requests with accuracy
- Addressing guest complaints or feedback thoughtfully, aiming for positive resolutions
- Supporting your teammates during busy hours—you’ll never be alone at the desk
What You’ll Bring
Must-Haves
- Previous experience in customer service, hospitality, or a similar guest-facing role
- Confident communication skills in English (spoken and written)
- Professional appearance and a positive, approachable attitude
- Eligibility to work and currently residing in the UAE
Nice-to-Haves
- Additional language skills (Arabic, Russian, Hindi, or others)
- Familiarity with hotel management software or booking platforms
- A knack for staying calm under pressure—hotel lobbies have their rush hours!
- Team spirit and a genuine passion for making people feel welcome
Not sure you tick every box? We’d still love to hear from you.
Why You’ll Love Working Here
- Competitive salary package: AED 4,000–6,000 per month
- Visa sponsorship, company accommodation, and daily transportation provided
- Annual leave so you can recharge and explore
- A supportive, multicultural team that feels like family
- Opportunities to grow—your ambition won’t go unnoticed
- Located in Business Bay, with easy access to Dubai’s hotspots
We know that work should be more than just a paycheck—it’s about feeling valued, building friendships, and growing your career in a place you’re proud to call your second home. If you’re ready for a front-row seat to Dubai’s hospitality scene, we can’t wait to meet you.
Common Interview Questions and Tips
To help you prepare and feel confident, here are some questions you might encounter during the interview process for this role.
- Can you walk me through your process for checking in a guest and ensuring their first impression is positive and welcoming?
- Describe a time you handled a difficult guest complaint. What steps did you take to resolve the situation and what was the outcome?
- How would you prioritize multiple guest requests during a busy period at the front desk?
- Are you familiar with any hotel management or reservation software? If so, which ones have you used, and how comfortable are you navigating them?
- How do you ensure accuracy when handling reservations, cancellations, and special requests under time pressure?
- What strategies do you use to maintain a tidy and professional front desk area, even during peak hours?
- Tell us about a moment where you supported a colleague during a particularly hectic shift. What did you do, and what was the result?
- In a multicultural environment like ours, how do you adjust your communication style to connect with guests from diverse backgrounds?
- Describe a situation when you had to communicate important information to both guests and other hotel departments efficiently.
- What motivates you to deliver excellent customer service, even on days when you’re feeling tired or stressed?
- How do you handle situations where you don’t immediately know the answer to a guest’s question?
- Our team values collaboration and positive energy. How do you contribute to a supportive workplace atmosphere?
- If you could suggest one improvement to a hotel’s front office operations, what would it be and why?
- What excites you most about being part of a dynamic hospitality team in the heart of Dubai?