About the Role: Responsibilities, Skills, and Requirements
Ever wondered what it’s like to be the friendly face (or voice) behind a company’s reputation? As our next Customer Service Representative in Dubai, you’ll be that crucial first point of contact, helping clients find answers, solutions, and peace of mind. If you love making someone’s day just a little bit easier—and want to be part of a team where your efforts truly matter—this could be the place for you. Plus, our location is right by Bin Sayeed Road, just a quick stroll from Kamat and Dosa restaurant (lunch plans, sorted!).
About the Company
We’re a tight-knit recruitment agency with a big heart for both our clients and our team. Our office might be small, but our ambitions are anything but—every new team member brings fresh energy, and every Friday, we celebrate the week’s wins (big or small) together. Transparency is important to us: we do apply a job application fee, which helps us maintain high-quality support throughout the hiring process. Here, you’ll find a diverse mix of personalities and a shared passion for helping people grow their careers.
What You’ll Be Doing
- Responding promptly and warmly to client inquiries via phone, email, or in-person visits
- Listening closely to customer concerns and resolving complaints with patience and empathy
- Providing accurate, up-to-date information about our services and processes
- Maintaining detailed records of conversations and outcomes in our system
- Following up to ensure every client feels heard and satisfied—no loose ends
- Building rapport and trust, one conversation at a time
- Collaborating with colleagues to brainstorm solutions for trickier cases
- Occasionally pitching in with front-desk duties or team projects (we all wear a few hats!)
What You’ll Bring
Must-Haves
- Clear and friendly communication skills, both spoken and written
- Patience, empathy, and a knack for diffusing tense situations
- Strong problem-solving abilities—thinking on your feet is second nature
- Confidence using computers and basic office software
- A positive outlook and commitment to customer satisfaction
- Eligibility to work in the UAE and comfortable commuting to our location
Nice-to-Haves
- Previous experience in a customer service or client-facing role
- Familiarity with CRM software or call center systems
- Multilingual abilities (especially Hindi, Urdu, or Arabic)
Not sure you tick every box? We’d still love to hear from you.
Why You’ll Love Working Here
- Friendly, supportive team—no one’s left to handle the tough calls alone
- Convenient office location near Bin Sayeed Road (foodies, rejoice!)
- Opportunity to develop communication and problem-solving skills every day
- Transparent recruitment process (including the application fee, shared upfront)
- Casual dress code, and we love sharing treats from local restaurants
- Career growth: we notice and promote from within whenever we can
- Regular team events and appreciation days—you’re more than just a number
We believe great customer service starts with a positive team environment. If you’re ready to grow your career surrounded by people who care, we hope you’ll consider joining us.
Common Interview Questions and Tips
To help you prepare and feel confident, here are some questions you might encounter during the interview process for this role.
- Can you share an example of a time when you turned an unhappy customer into a satisfied one? What steps did you take to resolve their issue?
- How do you ensure accuracy when providing information about services or processes to clients, especially when you’re handling multiple inquiries at once?
- Describe your experience using CRM software or other customer service tools. Are there any systems you’re especially comfortable with?
- In this role, you’ll be communicating via phone, email, and in person. How do you adjust your communication style for each channel to ensure clarity and warmth?
- Imagine a client asks about a process you’re unfamiliar with. How would you handle the situation to maintain their confidence while seeking the right information?
- Sometimes, you may need to collaborate with teammates to solve a tricky problem. Can you give an example of when teamwork helped you find the best solution for a customer?
- Tell us about a time you had to handle multiple tasks or customers at once. How did you prioritize and stay organized?
- When faced with a tense or emotional customer, what strategies do you use to stay patient and empathetic?
- This role sometimes involves front-desk responsibilities and pitching in where needed. How do you feel about wearing different hats and adapting to shifting priorities?
- We’re a small, close-knit team that celebrates wins together. What do you value most in a workplace culture, and how do you contribute to a positive team environment?
- How do you maintain motivation and a positive outlook on days when things get especially busy or challenging?
- If a colleague is struggling with a tough customer interaction, how would you support them?
- Our team loves trying new foods together and celebrating milestones. Do you enjoy getting involved in social or team activities at work?
- Why does delivering great customer service matter to you, and what does success in this role look like from your perspective?