About the Role: Responsibilities, Skills, and Requirements
Introduction
Picture yourself at the heart of Downtown Dubai: glittering skyline views outside, world-class hospitality inside. If you’ve ever imagined launching (or elevating) your hospitality career in a setting where excellence isn’t just expected, but celebrated, this might just be your perfect new address. Our prestigious 5-star hotel is opening its doors to new talent — and we’re hiring experienced male and female Receptionists, Housekeeping Staff, and Supervisors to join our vibrant team. Tempted? Let’s see what you could bring (and gain!) by joining us.
About the Company
With every marble floor and shimmering chandelier, our hotel has earned its reputation as one of Dubai’s top-tier destinations for both leisure and business guests. But what truly sets us apart? That would be the people—our team, who greet each day (and guest) with warmth, pride, and a shared sense of purpose. We believe five-star service comes from within, so whether it’s celebrating birthdays in the break room or supporting career moves across departments, there’s a real sense of family here. Fridays might be busy, but there’s always time for laughter before the weekend rush begins.
Our roots are strong, but we’re always innovating. With new projects on the horizon and a commitment to genuine hospitality, you’ll find both stability and room to grow here.
What You’ll Be Doing (Responsibilities)
Receptionists:
- Welcome guests with genuine warmth and a touch of Dubai elegance
- Efficiently check in/out guests, handle payments, and resolve queries with a smile
- Provide tailored recommendations—sometimes you’re the reason a guest discovers their new favorite restaurant
- Liaise with housekeeping and other departments to ensure seamless guest experiences
- Keep the front desk organized, calm, and looking its best—even during a full-house weekend
Housekeeping Staff:
- Meticulously clean guest rooms and public areas (your attention to detail rivals Sherlock Holmes)
- Stock supplies and manage laundry—freshness is your trademark
- Report maintenance issues quickly, because you care about comfort
- Sometimes lend a hand at special room setups for VIP arrivals
Supervisors:
- Oversee and mentor your team—think of yourself as both a coach and a cheerleader
- Monitor daily operations, ensuring all standards are not just met, but surpassed
- Train new staff and spot areas for improvement
- Step in wherever needed: support the team, resolve tough guest concerns, and keep the day running smoothly
- Communicate with management to suggest new ideas (we welcome fresh thinking!)
What You’ll Bring (Qualifications)
Must-Haves:
- Previous relevant hotel experience in your chosen role
- Friendly, confident communication skills (multi-lingual? All the better)
- Strong work ethic and reliability — we’re a team, and we count on each other
- Ability to adapt — some days fly, some days are a whirlwind
- Willingness to work flexible shifts, including weekends and holidays (hospitality never sleeps!)
- Currently based in the UAE and available for an immediate start
Nice-to-Haves:
- Experience in a 4- or 5-star hotel
- Familiarity with Opera or other hotel systems (Receptionists)
- Supervisory/leadership history (Supervisors)
- Enthusiasm for learning new things and supporting a multicultural team
Not sure you tick every box? We’d still love to hear from you.
Why You’ll Love Working Here (Benefits & Perks)
- Competitive salary package (AED2500–AED5000, role and experience-based)
- Full-coverage visa and hassle-free work paperwork
- Complimentary staff accommodation close to the hotel (goodbye, long commutes)
- Free meals on shift—because great service starts with well-fed teams
- Generous annual leave so you can recharge and explore
- Uniform and laundry provided
- Annual air ticket and medical insurance
- Opportunities for promotion and cross-departmental movement
- A diverse, welcoming team—many of us have made lifelong friends here
We take our five-star standards seriously, but we also know happiness and balance create the best service. Here, your work speaks for itself—and you’ll be supported every step of the way.
Common Interview Questions and Tips
To help you prepare and feel confident, here are some questions you might encounter during the interview process for this role.
- Can you walk us through your experience working as a receptionist, housekeeper, or supervisor in a luxury or high-volume hotel environment?
- For receptionists: How would you handle a situation where a guest is upset due to a room issue during peak check-in time?
- For housekeeping candidates: Describe your approach to ensuring every guest room meets five-star cleanliness standards, even on especially busy days.
- What hotel systems, like Opera, have you used in previous roles? How comfortable are you learning new software?
- As a supervisor, how do you motivate your team to deliver their best service, especially when you’re short-staffed or the hotel is fully booked?
- Tell us about a time you worked with colleagues from different backgrounds. What did you learn from that experience, and how do you ensure a harmonious team environment?
- Flexibility is crucial in hospitality. Can you share an example of when you adapted quickly to a last-minute change or urgent guest request?
- How do you prioritize tasks when multiple guests or team members need your attention at the same time?
- In our hotel, we encourage team members to suggest improvements. Has there been a time you shared an idea that made a positive impact at work?
- Many of our guests are visiting Dubai for the first time. How would you provide personalized recommendations while maintaining brand standards?
- How do you stay calm and maintain professionalism during high-pressure moments, such as during festival season or special events?
- We take pride in supporting each other across departments. Describe how you’ve assisted teammates outside your immediate responsibilities in the past.
- Why do you want to work for a hotel like ours, and how do you see yourself contributing to our culture of warmth, innovation, and high standards?
- What excites you most about joining a diverse, close-knit hospitality team in Downtown Dubai?