About the Role: Responsibilities, Skills, and Requirements
Ever pictured yourself stepping into the vibrant, ever-moving world of Dubai’s luxury hospitality scene? INDIGO Hotel in Downtown Dubai is opening its doors to energetic, guest-focused individuals eager to shape the perfect guest experience. Whether you’re looking to begin your journey in hospitality or you’re ready to take on more responsibility, this is your chance to be part of a five-star team where everyday moments are infused with style and international flair.
About INDIGO Hotel Downtown Dubai
Located in the bustling heart of the city, INDIGO Hotel blends the cosmopolitan charm of Dubai with a unique, art-inspired twist. Our team thrives on curiosity and creativity — think team brainstorms over Arabic coffee, and colleagues who turn working weekends into fun, collaborative sprints. As a rapidly growing hotel with a reputation for personalized service, we’ve cultivated a culture that prizes individuality, respect, and learning. Here, no two days are ever the same (and trust us, neither are our lobby conversations).
What You’ll Be Doing
Depending on your role** (Reception, Customer Service, Cashier, Bell Boy, Supervisor), you might find yourself:
- Greeting every guest with genuine warmth and a sense of belonging — first impressions count, after all
- Assisting with swift and accurate check-in/check-out processes at the front desk
- Managing guest queries and delighting them with solutions (sometimes the smallest gestures mean the most)
- Handling payments or billing with careful attention and cheerful efficiency
- Coordinating luggage delivery and offering seamless assistance as a Bell Boy (you’ll be on the move — a lot!)
- Overseeing and motivating the team as a Supervisor, ensuring standards are high and spirits even higher
- Jumping in to help colleagues or learn new areas — we work as a family here
- Keeping an eye out for details that turn a stay from “very good” into “unforgettable”
What You’ll Bring
Must-Haves:
- A positive, can-do attitude — enthusiasm speaks every language
- Willingness to learn the ropes and adapt to a lively hotel environment
- Basic English communication skills; additional languages are a plus
- A presentable, professional demeanor; you’ll be the face (or first hello) of the hotel
- Eligibility to work within the UAE (applicants must already be inside the country)
Nice-to-Haves:
- Prior hospitality or customer service experience, but it’s not required
- Familiarity with hotel property management systems (for reception/cashier roles)
- A natural knack for making guests feel welcome, no matter where they’re from
Not sure you tick every box? We’d still love to hear from you.
Why You’ll Love Working Here
- Competitive tax-free salaries, starting at AED 3,000 and scaling up with responsibility
- Fully covered accommodation — leave the house hunt to us
- Provided transportation, so your commute is one less thing to worry about
- Official Visa sponsorship, handled by our HR team
- Enjoy annual paid leave to relax or travel home
- Team meals, celebratory get-togethers, and staff recognition programs
- Welcoming colleagues from dozens of countries — diversity is our daily reality
- Opportunities to grow within our group and explore different paths in hospitality
- Modern facilities right in the heart of Dubai
- Freshers welcomed and supported: we believe in building careers, not just filling roles
Join us at INDIGO Hotel Downtown and experience firsthand how rewarding it can be to bring smiles to travelers from all over the globe. Here, every day is an opportunity to shine — and to have some fun along the way!
Common Interview Questions and Tips
To help you prepare and feel confident, here are some questions you might encounter during the interview process for this role.
- Can you describe a time when you made a guest feel truly special or exceeded their expectations in a customer-facing role?
- What strategies would you use to handle a guest who is upset about their check-in experience or room allocation?
- If assigned to the front desk, how would you ensure accuracy and efficiency when managing guest check-ins, especially during peak hours?
- Imagine a colleague is overwhelmed with guests at the front desk and another needs help with luggage; how would you prioritize your support in that moment?
- For those with experience using hotel property management systems: which systems are you familiar with, and how did you utilize them in your previous roles?
- The hotel values attention to detail that can turn a “very good” stay into an “unforgettable” one. Can you give an example of a small gesture or extra step you took to delight a customer or guest?
- How do you keep yourself motivated and maintain a positive attitude, especially during long or high-pressure shifts?
- With a team from many different cultures and backgrounds, how do you build rapport with colleagues and support a respectful, inclusive environment?
- What approaches do you use to ensure professional appearance and demeanor, knowing you’ll be the first interaction many guests have with INDIGO Hotel?
- As a supervisor, how have you inspired or motivated a team to deliver consistently high standards, especially when facing challenging demands?
- When learning something new on the job (such as a system or process), how do you ensure you grasp it quickly and can apply it confidently?
- Tell me about a time you had to handle payments or billing — how did you ensure accuracy and transparency in the transaction?
- How do you handle situations where your tasks suddenly change or you’re asked to help in an area you haven’t worked in before?
- What excites you most about joining a vibrant, fast-paced team in the heart of Dubai’s hospitality scene?