About the Role: Responsibilities, Skills, and Requirements
Ever wondered what goes into crafting that perfect scoop of ice cream — the kind that keeps customers coming back for more? We’re looking for an Ice Cream Production Manager to join our Ras Al-Khaimah team, someone who knows that making exceptional ice cream is both a science and an art. If you’re hands-on, love rolling up your sleeves, and thrive where production floors buzz with energy, this could be your next big move.
About the Company
We’re more than just a local ice cream producer — we’re a tight-knit crew on a mission to make every batch memorable. Nestled in Alkharran, Ras Al-Khaimah, we’ve built a reputation for quality and a workplace where everyone gets to contribute ideas (and, let’s be honest, taste-tests are practically a job requirement). From our summer “flavor hackathons” to spontaneous celebrations after a big order ships, camaraderie keeps our team strong. We’re in a growth phase, expanding our reach while staying loyal to artisanal values.
What You’ll Be Doing
- Overseeing daily operations of our ice cream production lines — from mixing to freezing to packaging
- Troubleshooting on the spot when production or equipment hiccups threaten our timelines (ice cream emergencies happen!)
- Fine-tuning formulations to achieve that perfect overrun, texture, and taste — because every detail counts
- Managing, scheduling, and mentoring a diverse team of production staff; fostering a positive, safety-focused work environment
- Collaborating cross-functionally with R&D, quality, and supply chain teams to innovate and launch new flavors
- Monitoring inventory of raw materials, from stabilizers to fresh dairies, and liaising with suppliers as needed
- Implementing and upholding HACCP, food safety, and regulatory standards every step of the way
- Analyzing production data and suggesting process improvements to boost efficiency and minimize waste
What You’ll Bring
Must-Haves:
- Bachelor’s degree in Food Science, Dairy Technology, or a closely related field
- 5–10 years’ direct experience in ice cream or dairy production (factory or plant level)
- Deep practical knowledge of formulations, stabilizers, overrun, and the craft behind ice cream
- Proven team leadership skills — you know how to motivate, manage, and mentor in a busy environment
- Comfort in making time-sensitive decisions and staying calm under pressure
Nice-to-Haves:
- Experience working with automated production lines or scaling artisanal recipes to volume production
- Comfort in a bilingual/multicultural setting (Arabic or Hindi helpful but not required)
- A creative streak when it comes to flavor development or process optimization
Not sure you tick every box? We’d still love to hear from you.
Why You’ll Love Working Here
- Competitive salary plus performance-based bonuses — because effort should be rewarded
- Generous annual leave and flexible scheduling when possible
- Opportunities for professional development (workshops, trade shows, and more)
- Free ice cream (really — we mean it!)
- Supportive, approachable leadership and a collaborative team culture; your ideas will never fall on deaf ears
- On-site parking and convenient commute within Alkharran
If you’re passionate about quality, eager to lead a supportive team, and ready to leave your mark on a growing brand, you might just find your sweet spot with us.
Common Interview Questions and Tips
To help you prepare and feel confident, here are some questions you might encounter during the interview process for this role.
- Can you walk us through your experience managing production lines specifically in the ice cream or dairy industry? How have you ensured consistent product quality at scale?
- Describe your approach to troubleshooting equipment failures or production bottlenecks on the factory floor. Can you share an example of a time when quick thinking helped avoid a major delay?
- How do you balance achieving the perfect overrun, texture, and flavor in ice cream with maintaining production efficiency and meeting regulatory standards?
- Have you ever overseen the implementation or improvement of HACCP or other food safety protocols in a production setting? What steps did you take and what was the outcome?
- What methods have you used to analyze production data and identify areas for process optimization or waste reduction in your previous roles?
- How do you approach mentoring and motivating a diverse team under high-pressure, fast-paced production schedules?
- Share a time when you collaborated with R&D or quality teams to develop and launch a new flavor or product. What was your role, and what challenges did you face?
- Can you describe an experience where you successfully managed raw material inventories and supplier relationships to ensure continuous production flow?
- Have you had to adapt artisanal or small-batch recipes for large-scale automated production? What were the main obstacles and how did you overcome them?
- Tell us about a situation where you had to make a quick, critical decision during a production crisis. What factors did you consider and what did you learn?
- How do you maintain a positive, safety-conscious environment on the production floor, especially when deadlines are tight?
- Give an example of how you've encouraged innovation or welcomed creative ideas from your team in previous workplaces.
- Our company values open communication and camaraderie — how do you foster a collaborative, supportive team culture in a production setting?
- What motivates you to work in an environment where creative input is welcomed and everyone’s contribution matters?