About the Role: Responsibilities, Skills, and Requirements
Ever thought about being the welcoming face of a bustling Dubai hotel? We're looking for a Front Desk Assistant to join our lively team in Al Rigga, where guest smiles are as important as check-ins. This isn’t just about handing out room keys—it’s about creating first impressions, making daily connections, and helping travelers from all over the world feel right at home. If you thrive on multi-tasking and have a knack for making people’s day, this role might be the next chapter in your hospitality journey.
About the Company
Nestled in the heart of Al Rigga, our hotel is a well-known name among Dubai’s hospitality circles. We take pride in blending local charm with world-class service, making every guest’s stay memorable—whether they’re here for business or leisure. You'll find a close-knit team here, where everyone pitches in (from the concierge who knows secret restaurant spots, to the GM who sometimes helps serve breakfast on busy mornings). We value initiative, warm personalities, and a can-do attitude more than titles. Friday afternoons? That's when we swap stories and celebrate guest compliments over coffee and pastries in the staff lounge.
What You’ll Be Doing
- Greeting guests with genuine warmth—whether at a bustling check-in or a midnight arrival.
- Handling guest check-ins and check-outs, ensuring all procedures are smooth and accurate.
- Managing phone calls, emails, and reservation inquiries with efficiency and friendliness.
- Providing local information, directions, and insider tips—sometimes fielding quirky or unexpected requests.
- Coordinating with housekeeping and maintenance to address guest needs promptly.
- Supporting the team with administrative tasks, from filing to preparing daily reports.
- Resolving issues with empathy and professionalism, always aiming to turn challenges into positive guest experiences.
What You’ll Bring
Must-Haves:
- Prior experience in hotel front desk operations, guest reception, or administrative support.
- Excellent communication and interpersonal skills—clear, friendly, and adaptable.
- Strong organizational skills and the ability to juggle multiple tasks gracefully.
- Professional appearance and a service-oriented mindset.
- Currently residing inside the UAE (we’ll need you to hit the ground running).
Nice-to-Haves:
- Familiarity with hotel management or reservation systems.
- Additional language skills (Arabic, Russian, or Mandarin are a plus).
- A sense of humor—an underrated asset at the front desk!
Not sure you tick every box? We’d still love to hear from you.
Why You’ll Love Working Here
- Competitive salary range of AED 3500 to 5000.
- Two-year residency visa provided by the hotel.
- Comprehensive health insurance for peace of mind.
- Staff housing and transportation so you can focus on delivering great service, not commuting hassles.
- Supportive team culture—where learning and growth are truly encouraged.
- Exposure to guests (and colleagues) from every corner of the globe.
- Opportunities to step up, learn new skills, and advance your hospitality career.
We value our team as much as we do our guests. If you’re looking for a workplace that combines professionalism with genuine camaraderie, you might have just found your next home away from home.
Common Interview Questions and Tips
To help you prepare and feel confident, here are some questions you might encounter during the interview process for this role.
- Can you walk me through your experience with hotel front desk operations and any specific reservation or property management systems you’ve used in the past?
- How do you ensure accuracy and efficiency during busy check-in and check-out periods, especially when lines start to form?
- Tell us about a time you had to handle a guest complaint or issue—how did you resolve it, and what was the outcome?
- Dubai welcomes guests from all over the world; how do you adapt your communication style to suit different cultures or languages?
- Picture it: you’re managing the front desk alone during a midnight shift when a technical glitch disrupts reservations. How would you handle the situation to minimize guest frustration?
- What strategies do you use to juggle multiple phone calls, emails, and in-person requests without missing important details?
- How do you collaborate with housekeeping and maintenance teams to make sure guest requests are handled promptly?
- Can you recall a time when you had to provide guests with local recommendations or directions? How did you make their experience special?
- Tell us about a moment when you had to step outside your formal job description to help the team or a guest.
- Our workplace values initiative and a positive attitude. How do you keep yourself motivated and upbeat, especially on hectic days?
- The environment here is quite close-knit and informal. How comfortable are you jumping in to support teammates on tasks outside the front desk?
- Have you had the opportunity to interact with guests speaking languages other than English? If so, how did you manage communication challenges?
- Describe a time when you had to correct a mistake (either yours or a colleague’s) in a way that maintained guest trust and satisfaction.
- What does excellent hospitality mean to you, and how do you embody that in your daily work?