About the Role: Responsibilities, Skills, and Requirements
Introduction
Are you the kind of person who feels energized by meeting new people, keeping things running smoothly, and bringing a warm, welcoming energy to a room? Our luxury gents salon in Mamzar, Dubai is on the lookout for an experienced female receptionist/cashier ready to become the face of our business. In this role, you’ll help set the tone for every guest’s visit — and play an essential part in the seamless day-to-day flow of our team. If you have a knack for organization and a genuine flair for hospitality, this could be the place for you.
About the Company
Step inside our salon and you’ll immediately sense that we’re more than just a place for a sharp haircut or relaxing shave — we’re a destination where quality, comfort, and community meet. Our clients appreciate impeccable service and a refined touch, and we pride ourselves on attention to detail at every level, from lush interiors to the complimentary espresso at our front desk. The team here is friendly without being overbearing, supportive, and always keen to grow together. We celebrate small wins (like when a first-time guest becomes a loyal regular), and we’re constantly on the lookout for ways to make the client experience even better.
What You’ll Be Doing
- Cheerfully greet and welcome every guest as they arrive — you’re the first impression, and you’ll make it a great one.
- Clearly explain our full range of salon services, packages, and any current promotions, making sure clients feel valued and informed.
- Accurately handle the till — from processing payments to balancing the cash register at the end of your shift.
- Coordinate client bookings and manage appointment schedules, keeping both stylists and clients in the loop.
- Answer phone and WhatsApp inquiries promptly and professionally, offering assistance or guidance as needed.
- Tidy and maintain the reception area, keeping things organized and inviting.
- Pitch in with various administrative tasks, from daily record-keeping to liaising with suppliers.
- Spot opportunities to create memorable moments for clients — whether that’s offering a drink or simply remembering a returning guest’s name.
What You’ll Bring
- At least 2 years’ experience in a customer-facing role, ideally as a receptionist or cashier (bonus if it’s in beauty, hospitality, or retail).
- Strong organizational skills — you thrive on keeping things in order and nothing slips through the cracks.
- A genuinely outgoing, positive attitude — you see each guest as an opportunity to make someone’s day better.
- Clear, polite communication skills in English (other languages are always a plus).
- Confidence with basic computer systems and point-of-sale software.
- Preference will be given to candidates who are residents with an NOC in UAE.
- Presentable appearance and a professional, respectful approach.
Not sure you meet every single requirement? We’d still love to get to know you!
Why You’ll Love Working Here
- Competitive salary with regular performance reviews.
- Supportive, team-oriented environment where personal growth is encouraged.
- Modern, well-appointed workspace — our salon is as much your home as it is our clients’.
- Generous discounts on services and products.
- Flexible scheduling (within reason — we value work/life balance).
- Convenient Mamzar location, easily accessible from key parts of Dubai.
- A chance to build meaningful relationships with repeat clients and colleagues alike.
Joining our team means more than just clocking in — you’ll be part of a place that values your contribution, celebrates your successes, and welcomes your ideas for making every guest experience a little more special.
Common Interview Questions and Tips
To help you prepare and feel confident, here are some questions you might encounter during the interview process for this role.
- Can you walk us through how you would handle the check-in process for a new guest to ensure they feel both welcomed and informed?
- Tell us about your experience managing appointment schedules in a busy environment. What tools or methods have you found most effective for keeping things running smoothly?
- How comfortable are you with handling cash, processing payments, and balancing a register at the end of a shift? Are there any challenges you've faced in this area, and how did you resolve them?
- Our salon uses both phone and WhatsApp for client bookings and inquiries. How have you managed multi-channel communication in previous roles, and how do you stay organized across them?
- Describe a time you noticed an opportunity to go above and beyond for a customer. What did you do, and what was the outcome?
- In this role, you’ll sometimes need to explain complex packages or promotions to guests. How do you ensure your explanations are clear and persuasive, especially when clients might be unfamiliar with our services?
- Maintaining a tidy and inviting reception area is a key part of this job. How do you usually prioritize and manage these kinds of ongoing tasks throughout your day?
- Imagine a scenario where several guests arrive at once, the phone is ringing, and a stylist needs your assistance. How would you prioritize your actions in that moment?
- Can you share an example of a time when you had to handle a complaint or difficult situation with a customer while staying calm and professional?
- Our team culture values support and growth. In what kind of work environments do you feel you thrive best, and how do you contribute to a positive team atmosphere?
- Building rapport with repeat clients is something we really care about. What techniques do you use to remember guests’ preferences and make them feel valued?
- Flexibility is important here, especially when it comes to scheduling. How do you balance your need for work/life balance with the occasional demands of a service-oriented business?
- What motivates you to deliver exceptional service, even on days