About the Role: Responsibilities, Skills, and Requirements
Introduction
Ever thought about being the face of a local business that keeps Dubai looking sharp? We're searching for a friendly Receptionist to join our hardworking team in Liwan. In this role, you’ll be the first point of contact for customers bringing new life to their favorite outfits—and you’ll help orchestrate the daily flow of a fast-paced laundry company that takes real pride in its work. If you love chatting with people, have a knack for staying organized, and enjoy the buzz of a busy workplace, we might just have the perfect counter waiting for you.
About the Company
We’re not just another laundry spot in Dubai—we like to think of ourselves as a neighborhood essential, where regulars stop by not just for pressed shirts but for a familiar smile. Our team is a fun, tight-knit group that believes work should feel welcoming (and crisp, if you’ll pardon the pun!). While we run a modern operation with digital systems and efficient workflows, there’s always time for a shared cup of tea or a quick laugh before the afternoon rush. Growth is part of our story, and as our reputation spreads across Liwan, we’re excited to expand our front-desk crew.
What You’ll Be Doing
- Greeting customers with warmth and professionalism as they arrive (and often remembering their names and preferences)
- Answering calls and responding to questions about pricing, services, or pickup times in a clear, helpful manner
- Managing orders in our POS (Point-of-Sale) system—entering details accurately, handling transactions, and keeping things running smoothly
- Coordinating with the laundry team to track special requests and ensure no shirt or saree gets left behind
- Keeping the reception area tidy and inviting—think of it like setting the stage for every great first impression
- Handling basic admin duties, from light filing to updating customer records or schedules as needed
What You’ll Bring
- Good communication skills, both in person and over the phone—bonus points for a friendly sense of humor!
- Basic computer knowledge—you’re comfortable using a POS system and can pick up new tools quickly
- Customer service mindset—you actually enjoy helping people and smoothing over little bumps in their day
- Professional, presentable attitude—think neat, reliable, and approachable
- Previous receptionist or front-desk experience in retail, hospitality, or laundry services is a plus
Not sure you tick every box? We’d still love to hear from you.
Why You’ll Love Working Here
- Competitive pay and staff discounts (because laundry never stops, right?)
- A supportive team that looks out for each other—even during the busy rush hours
- Opportunities for on-the-job training and growth, especially if you’re eager to learn new skills
- Relaxed, friendly atmosphere with little touches that make work feel lighter (occasional snack breaks and plenty of good-natured banter)
- Convenient Liwan location with easy transport options
We’re excited to welcome someone who’ll fit right into our small-but-mighty crew. If you’re looking for a role where your smile truly matters, you might have just found your next work home.
Common Interview Questions and Tips
To help you prepare and feel confident, here are some questions you might encounter during the interview process for this role.
- How would you greet a customer entering the laundry for the first time, and how would you ensure they feel welcomed and valued?
- Can you describe your experience working with POS systems or similar digital tools? What steps do you take to minimize errors when entering order details?
- A customer calls asking about a delayed garment. Walk me through how you would handle their inquiry and coordinate with the laundry team to resolve the issue.
- Give an example of how you’ve handled a customer complaint or difficult request in a previous role. What was the outcome?
- When the front desk gets especially busy, how do you prioritize tasks like answering the phone, assisting walk-ins, and managing transactions at the same time?
- What steps would you take to keep the reception area neat, organized, and inviting during a busy rush hour?
- Share a time when you learned a new software or tool on the job. What approach did you take to get comfortable with it quickly?
- If a regular customer shares a change in their usual order or a new preference, how would you make sure this information is remembered and applied next time they visit?
- How do you balance being efficient with each customer while still making sure every interaction feels personal and unrushed?
- Tell us about a time you contributed to a small team’s morale or helped maintain a positive atmosphere at work.
- Our team values a sense of humor and camaraderie. How do you like to connect with colleagues and contribute to a fun, supportive environment?
- What motivates you to provide excellent service, even when you’re having a challenging day or the workplace gets hectic?
- Are there any skills or experiences from outside traditional receptionist roles that you think would help you thrive in this lively, community-focused environment?
- Why do you think you’d enjoy working with us, specifically as part of a close-knit team in a neighborhood business?