About the Role: Responsibilities, Skills, and Requirements
Ever wondered what it’s like to work at the heart of a premium fitness center, where every day starts with a friendly smile and the lively buzz of motivated members? As our new Receptionist/Secretary, you’ll be the first impression for everyone walking through our doors — and the person who keeps the front-of-house running like clockwork. If you thrive on making people feel welcome and love the idea of supporting a dynamic team in Abu Dhabi’s wellness scene, this could be your next big move.
About the Company
We’re not your average gym. Our fitness center is a hub for Abu Dhabi’s health-conscious community — a place where high standards meet high spirits. Whether it’s our state-of-the-art equipment, motivating group classes, or our commitment to client care, we’re deeply invested in helping members feel their best. Our team is tight-knit, supportive, and a little bit obsessed with good coffee (morning team huddles at the smoothie bar are kind of a ritual). We believe in celebrating milestones, both big and small, and making sure work feels rewarding every step of the way.
What You’ll Be Doing
- Greeting members and visitors with genuine warmth, ensuring everyone feels at home from the moment they arrive
- Managing membership registrations, renewals, and updates with accuracy and efficiency
- Handling phone calls, emails, and in-person inquiries — you’ll be the go-to for all sorts of questions and requests
- Coordinating appointments and class bookings, keeping our schedule running smoothly
- Supporting management with light administrative tasks, from filing to organizing meeting notes
- Maintaining a tidy, inviting reception area that reflects our high standards
- Occasionally lending a hand at events or special promotions — we work together to make things happen
What You’ll Bring
Must-Haves:
- A polished, pleasant appearance and a naturally professional attitude
- Prior experience in a receptionist or secretarial role (bonus points if it’s in fitness, hospitality, or customer service)
- Strong organizational skills and an eye for detail, even when things get busy
- Confidence using basic computer systems and office software
- Friendly communication skills — you know how to make people feel heard and valued
- Ability to multitask and stay calm under pressure
Nice-to-Haves:
- Experience registering gym or club members
- Familiarity with fitness industry software or booking systems
- Fluency in more than one language (our members are wonderfully diverse)
Not sure you fit every single requirement? We’d still love to hear from you.
Why You’ll Love Working Here
- Competitive salary, plus performance-based bonuses
- Complimentary gym membership — your wellness matters, too
- Supportive and fun-loving team that values your contributions
- Modern, vibrant workspace in a prime Abu Dhabi location
- Opportunities for professional development and internal growth
- Regular team socials, wellness challenges, and staff discounts on classes and products
We believe in creating a workplace where you’re excited to show up each day. If you’re ready to make a real difference in the lives of our members — while growing your own career — we can’t wait to meet you!
Common Interview Questions and Tips
To help you prepare and feel confident, here are some questions you might encounter during the interview process for this role.
- Can you describe your experience managing a busy front desk or reception area, particularly in a fitness or hospitality environment?
- How do you ensure accuracy and efficiency when handling membership registrations, renewals, and updates, especially during peak hours?
- Tell us about a time you had to handle multiple tasks or incoming inquiries at once. How did you stay organized and keep things running smoothly?
- What steps would you take to keep the reception area tidy and welcoming, even on hectic days?
- Are you comfortable using fitness industry software or booking systems? If so, which ones have you worked with, and how did you adapt to learning them?
- How would you handle a situation where a member is upset about a booking error or scheduling conflict?
- Describe a time when you worked as part of a team to pull off a successful event or promotion. What role did you play?
- Have you ever encountered a language barrier with a customer? How did you ensure their needs were understood and met?
- What strategies do you use to make guests and members feel genuinely welcome from the moment they arrive?
- Can you give an example of a time when your attention to detail prevented a potential issue at work?
- How do you prioritize tasks when supporting management with administrative work while also being the main point of contact at reception?
- Our team values positivity and celebrates both personal and professional milestones. How do you contribute to a supportive and upbeat workplace culture?
- Why do you think working in a fitness-focused, community-driven environment appeals to you?
- How do you take care of your own well-being and stay motivated during busy or stressful periods at work?