About the Role: Responsibilities, Skills, and Requirements
Introduction
Curious about what it’s like to be the heartbeat of a brand-new salon? Here’s your chance! We’re searching for a Receptionist to join our fresh team in Abu Dhabi Baniyas, where every day brings new faces (and new hairdos). As the first smile clients see, you’ll set the tone for their entire experience — and trust us, that first impression matters. If you thrive on positive energy and love helping others feel welcome, this could be the perfect next step in your career.
About the Company
We’re a newly opened salon, but don’t let our age fool you — our ambition is as bold as a daring color transformation. Our diverse team is united by a shared belief: everyone deserves to feel fabulous, from the inside out. We’re all about friendly collaboration, open communication, and a genuine love for what we do. Friday afternoons often find us celebrating small wins (and sharing a few sweet treats). Our space is modern, bright, and client-focused — a place where creativity and kindness go hand in hand.
What You’ll Be Doing
- Greeting every client with a warm welcome and a genuine smile — you’re the face of our salon!
- Managing appointment bookings via phone, WhatsApp, and walk-ins, keeping the schedule running smoothly.
- Answering questions about services, prices, and availability with patience and clarity.
- Ensuring the reception area and waiting space are tidy, inviting, and well-stocked.
- Handling payments and issuing receipts accurately.
- Coordinating with stylists and technicians to ensure seamless client flow.
- Assisting with light administrative duties (think: confirming bookings, organizing files, tracking supplies).
- Occasionally helping out with social media posts or client feedback requests — we value your ideas!
- Being alert to client needs and always ready to lend a helping hand.
What You’ll Bring
- A friendly, approachable attitude (people remember you for your smile).
- Strong communication skills in English; Arabic is a bonus.
- Confidence using the phone and messaging apps; you pick up tech quickly.
- Ability to multitask and stay calm when things get busy.
- Attention to detail — you catch the little things others might miss.
- A genuine passion for customer service and helping people feel their best.
- Willingness to learn about salon services and products.
Not sure you tick every box? We’d still love to hear from you.
Why You’ll Love Working Here
- Competitive salary to start your journey in the beauty industry.
- Supportive team culture — everyone pitches in and helps each other grow.
- Modern, welcoming salon environment in the heart of Baniyas.
- Opportunities for training and learning, even if you’re new to salons.
- Flexible scheduling and a respectful approach to work-life balance.
- Occasional team lunches, celebrations, and a steady flow of positive vibes.
Here, you’re more than just a receptionist — you’re an essential part of our salon family. If you’re ready to build your career and make every client’s day a little brighter, we can’t wait to meet you.
Common Interview Questions and Tips
To help you prepare and feel confident, here are some questions you might encounter during the interview process for this role.
- Can you walk me through how you would handle a busy day with multiple clients arriving, phone calls coming in, and walk-ins waiting to be greeted?
- How do you ensure that client appointments are accurately booked and managed using both phone and WhatsApp?
- Tell us about a time you had to resolve a scheduling conflict or double booking. What steps did you take?
- What techniques do you use to keep a reception area looking tidy and inviting, even during hectic periods?
- How comfortable are you with handling payments and issuing receipts? Have you used point-of-sale systems before?
- If a client is upset about a long wait or a scheduling error, how would you respond to turn their experience around?
- Describe a situation when you had to coordinate with a team to ensure smooth service for a client. How did you keep communication clear?
- Imagine you’re asked to help with a social media post or gather client feedback. How would you approach this if it’s new to you?
- When learning about new services or products, what’s your method for quickly becoming familiar so you can answer client questions confidently?
- How do you stay motivated and positive, especially on days when things don’t go as planned?
- Can you share an example of how you’ve helped someone feel welcome or special in a previous customer-facing role?
- What do you think makes for great teamwork in a salon setting, and how do you contribute to a supportive atmosphere?
- Our salon values open communication and celebrating small wins together. How do you like to be recognized or celebrate achievements with your team?