About the Role: Responsibilities, Skills, and Requirements
Ever found yourself thriving in conversations, especially when it comes to helping others? If you’re fluent in both Arabic and English and love the idea of supporting pet lovers from the comfort of your home, this could be your next role. We’re looking for a remote Female Customer Care & Admin Officer to become the welcoming, reliable voice behind our thriving UAE-based pet services company. With no age limit and a focus on long-term growth, this position is perfect for someone who’s as responsive as they are caring.
About the Company
We’re a well-established name in the UAE’s pet services sector, known for going the extra mile for both our furry clients and their humans. Our team is a blend of animal lovers, problem-solvers, and digital communicators who believe that every interaction should feel personal. Despite working remotely, we keep things friendly and connected—think regular team check-ins, a shared love of pet memes, and a culture that values trust and reliability above all. If you’ve ever wanted to be part of a company where thoughtful customer care actually makes tails wag, you’ll fit right in.
What You’ll Be Doing
- Responding to customer inquiries via WhatsApp & Instagram (expect around 35 chats throughout the day—never a dull moment!)
- Handling administrative tasks for about an hour daily—think scheduling, updating records, and keeping things running smoothly behind the scenes
- Acting as an empathetic, informative point of contact for pet owners—answering questions, resolving small issues, and making customers feel genuinely cared for
- Collaborating with other team members remotely to ensure seamless service and share feedback or updates
- Keeping an eye out for recurring issues or feedback trends and sharing those insights with the team
What You’ll Bring
Must-Haves:
- Fluency in both Arabic and English (written and spoken)
- A reliable internet connection and your own laptop or desktop setup
- Proven responsiveness—you’re quick to reply, but never robotic
- Strong organizational skills, especially when it comes to juggling multiple chats and tasks
- A warm, patient, and professional demeanor—even on busy days
Nice-to-Haves:
- Previous experience in customer service, especially via chat or social media
- A genuine interest in pets or experience in the pet care industry
- Comfort with basic digital admin tools (Google Sheets, CRM platforms, etc.)
Not sure you tick every box? We’d still love to hear from you.
Why You’ll Love Working Here
- Fully remote: Work from anywhere in the UAE—no commute, no dress code
- Flexible hours: Manage your own time, as long as you’re responsive throughout the day
- Team that feels like family: Regular virtual catch-ups, plenty of peer support, and a culture built on trust
- Long-term stability: We’re seeking someone to grow with us, not just fill a seat
- Real impact: Your work directly improves the lives of pet owners (and their pets!)
We know the best customer care comes from people who feel valued and supported. Here, you’ll find a role that fits your life, not the other way around.
Common Interview Questions and Tips
To help you prepare and feel confident, here are some questions you might encounter during the interview process for this role.
- Can you describe your experience handling customer inquiries via WhatsApp, Instagram, or other messaging platforms? How do you maintain a warm, personal touch while managing multiple chats?
- Tell us about a time you had to juggle several tasks or conversations at once. How did you stay organized and responsive?
- How would you handle a situation where a pet owner is upset or frustrated about a service issue? Walk us through your approach.
- Are you comfortable using digital admin tools like Google Sheets or CRM platforms? Can you share an example of how you've used such tools to keep tasks on track?
- Since this role requires fluency in both Arabic and English, could you give an example of when strong language skills helped you resolve a customer concern or clarify an important detail?
- What strategies do you use to spot recurring issues or trends in customer feedback, and how would you share those insights with a remote team?
- Imagine you notice that a particular question keeps coming up from customers. How would you address this trend and help the team improve our service?
- Tell us about a time you collaborated with colleagues remotely. What tools or practices helped you stay connected and effective?
- How do you ensure you remain approachable and patient, even when the day gets busy or challenging?
- What interests you about working in the pet services industry, and how would you bring your passion for animals into your customer interactions?
- Our team values trust and reliability. Can you share an example of how you’ve demonstrated these qualities in past roles?
- How do you balance the need for quick responses with providing thoughtful, accurate information to customers?
- What motivates you to build long-term relationships with both customers and your team, especially in a remote setting?
- Why do you think a supportive, friendly company culture is important in a customer care role, and how would you contribute to it here?