About the Role: Responsibilities, Skills, and Requirements
Introduction
Have a passion for hospitality and a knack for keeping things running smoothly? Our distinguished hotel restaurant in the vibrant heart of Business Bay, Dubai, is on the lookout for Administrative Staff and a Restaurant Manager (open to both male and female candidates). Whether you're just starting out in high-end hospitality or ready to take the next big step in restaurant management, this opportunity offers more than just a job—it’s a chance to make your mark while working alongside some of Dubai’s most dedicated professionals.
About the Company
Step into a workplace that’s as dynamic as the city we call home. Our restaurant, nestled within one of Business Bay’s landmark hotels, blends luxury with genuine warmth. Here, excellence isn’t just expected—it’s celebrated at every level, whether it’s a perfectly balanced dish leaving the kitchen or a guest’s special request being handled with a smile. We take pride in our inclusive team spirit; Mondays start with aromatic coffee catch-ups, and our Friday team lunches are legendary. Growth, support, and the thrill of five-star service shape our day-to-day, all under the dazzling Dubai skyline.
What You’ll Be Doing (Responsibilities)
Administrative Staff:
- Oversee daily office operations, from managing bookings and schedules to handling sensitive guest information with the utmost discretion.
- Collaborate closely with hotel staff and management to ensure seamless coordination between front-of-house and back-of-house teams.
- Prepare, update, and organize documentation, bringing order to a busy, detail-oriented environment.
- Communicate with suppliers, partners, and internal staff, always radiating professionalism (and a bit of hospitality charm).
- Respond promptly to guest and staff queries—sometimes at lightning speed.
- Support recruitment efforts, onboarding paperwork, and HR documentation as needed.
Restaurant Manager:
- Take charge of every detail in our dining room, from staff rostering to floor management, ensuring guests enjoy a five-star experience.
- Mentor, coach, and motivate your team—helping individuals grow while keeping service standards sky-high.
- Track restaurant performance, monitor budgets, and implement creative solutions to boost efficiency and customer satisfaction.
- Resolve guest concerns with empathy and a focus on turning challenges into glowing reviews.
- Stay ahead of the latest trends in customer service and hospitality—because standing still isn’t our style.
- Liaise with the kitchen and executive teams to coordinate events, promotions, and special menus.
What You’ll Bring (Qualifications)
Must-Haves:
- Relevant experience in a hotel, restaurant, or hospitality environment (years and role commensurate with position).
- Strong communication abilities—English is a must; additional languages are a plus.
- High degree of organization, reliability, and the ability to juggle multiple priorities at once.
- Positive, adaptable, and warm personal style—guests and colleagues feel at ease around you.
- For the Restaurant Manager: Previous leadership experience in a hospitality setting.
Nice-to-Haves:
- Proficiency with reservation, POS, or office management software.
- Familiarity with Dubai’s hospitality scene or similar luxury markets.
- Creativity and flair for guest engagement, event planning, or training.
Not sure you tick every box? We’d still love to hear from you.
Why You’ll Love Working Here (Benefits & Perks)
- Competitive, experience-based salaries: AED4000–6000 (Administrative Roles), AED7000–10,000 (Restaurant Manager).
- Complimentary shared accommodation provided—travel light!
- Comprehensive health insurance package for peace of mind.
- Enjoy delicious, chef-prepared meals on duty.
- Annual paid leave—because everyone deserves downtime.
- Work alongside a talented, friendly team where your ideas truly matter.
- Personal and professional growth in one of Dubai's most thriving locations.
Here, it’s not just about meeting standards—it’s about raising them, together. If you’re looking for a place where hospitality feels like second nature, you’ll feel right at home.
Common Interview Questions and Tips
To help you prepare and feel confident, here are some questions you might encounter during the interview process for this role.
- Tell us about your previous experience managing bookings or schedules in a hospitality or restaurant environment—what tools or methods did you rely on?
- How do you ensure guest information is handled securely and confidentially, especially in a fast-paced setting like ours?
- Give an example of a situation where you had to coordinate between front-of-house and back-of-house teams to solve a challenge. What steps did you take to reach a solution?
- For aspiring Restaurant Managers: Describe your approach to motivating and mentoring a team through a busy service. How have you balanced high expectations with support?
- Can you walk us through how you would handle multiple urgent guest and staff requests that come up simultaneously?
- What strategies have you used to track restaurant performance and identify new ideas for improving efficiency or guest satisfaction?
- Have you planned or coordinated any special events or guest promotions? How did you ensure everything ran smoothly?
- Sometimes guest concerns arise unexpectedly. Share an example of how you handled a dissatisfied guest and what you did to turn their experience around.
- How comfortable are you with using reservation or POS systems? Can you share which platforms you’ve worked with and how you quickly adapt to new technology?
- Tell us about a time you contributed to recruitment, onboarding, or HR paperwork in your previous roles—what process worked well, and what would you improve?
- Our team prides itself on collaboration and a warm, upbeat atmosphere. How do you help create that energy at work, even on stressful days?
- Describe a moment when you had to adapt quickly to a significant change in priorities or operations at your workplace.
- What excites you most about becoming part of a diverse team in Dubai’s fast-moving hospitality industry?
- How do you stay current with the latest trends in hospitality and guest service, and how do you bring that knowledge into your daily work?