About the Role: Responsibilities, Skills, and Requirements
Ever imagined leading the pulse of hospitality in one of Dubai’s most prestigious districts? Here’s your chance. We’re searching for both a skilled Hotel Manager and dedicated Administrative Staff (male and female) to join our luxury hotel in vibrant Jumeira. This isn’t just any frontline hospitality gig — it’s an invitation to help set the gold standard for unforgettable stays in Dubai’s most glamorous locale, with immediate openings and competitive salaries awaiting those ready to make a mark.
About the Company
Nestled just steps from the shimmering coastline, our luxury hotel has quickly earned a reputation as a haven for international travelers and locals seeking a taste of indulgence. But it’s not just about marble floors and rooftop views — our real secret? The diverse, tight-knit team who turn ordinary visits into something magical. Whether it’s impromptu staff celebrations or our tradition of sharing a pot of Arabic coffee after a busy shift, there’s a genuine camaraderie here you’ll feel from day one. Growth and initiative aren’t just encouraged; they’re celebrated, and new ideas are always welcomed (sometimes over shisha on our staff terrace!).
What You’ll Be Doing
For the Hotel Manager:
- Leading day-to-day operations to deliver a guest experience that consistently exceeds five-star expectations.
- Coaching, mentoring, and motivating a multicultural team across all departments.
- Monitoring budgets, occupancy rates, and revenue—always with an eye on efficiency.
- Rolling up your sleeves to resolve guest concerns, manage VIP arrivals, and cultivate lasting client relationships.
- Collaborating with other department heads to launch promotions and special events (your creativity is welcome here).
- Ensuring compliance with Dubai tourism standards and local regulations.
For the Administrative Staff:
- Handling guest check-ins/outs with warmth, precision, and even the occasional local restaurant tip.
- Assisting with room bookings, guest requests, and coordination between front desk and housekeeping.
- Managing records, filing, and daily correspondence—keeping the office running like clockwork.
- Supporting HR and finance teams with basic data entry and document processing.
- Lending a hand in organizing staff events and internal meetings.
- Acting as an ambassador for the hotel—both face-to-face and over the phone.
What You’ll Bring
Must-Haves:
- Previous experience in hospitality, hotel management, or hotel administration (role-dependent).
- Strong English communication skills; knowledge of Arabic or another language is a plus.
- UAE residency or visit visa (we can sponsor your residence visa if you’re the right fit).
- A can-do attitude, reliability, and genuine passion for guest service.
- Flexibility to adapt to different shifts and energetic work environments.
Nice-to-Haves:
- Experience working in a luxury or boutique hotel setting in Dubai or elsewhere.
- Familiarity with Opera PMS or similar hospitality software.
- An eye for design or guest experiences that make a stay memorable.
- Previous international work experience.
Not sure you tick every box? We’d still love to hear from you.
Why You’ll Love Working Here
- Attractive, competitive salaries ranging from AED 4,500 to AED 11,000, tailored to your position and experience.
- Provided residence visa, shared staff accommodation, and delicious staff meals every day.
- A welcoming, multicultural team that celebrates wins — big and small.
- Continuous learning opportunities and real chances to grow your career in luxury hospitality.
- Convenient Jumeira location close to public transport, shops, and that famous Dubai sea breeze.
- Team outings, seasonal events, and leadership that cares about your wellbeing.
If you’re ready for your next adventure and a chance to help shape the Jumeira experience for visitors from every corner of the globe, this could be the perfect fit. We can’t wait to welcome you to the team!
Common Interview Questions and Tips
To help you prepare and feel confident, here are some questions you might encounter during the interview process for this role.
- Can you share an example of how you've led a multicultural team to deliver exceptional guest experiences in a previous hospitality role?
- How do you approach balancing operational efficiency with creating memorable moments for guests in a luxury hotel setting?
- Describe your experience using Opera PMS or similar hotel management software. What features did you find most useful for day-to-day operations?
- When faced with an unexpected guest complaint or VIP request, how do you ensure swift and satisfactory resolution while maintaining five-star standards?
- What strategies have you used in the past to manage hotel budgets and maximize occupancy and revenue, especially during off-peak seasons?
- Have you ever played a key role in launching a special event or promotion at your hotel? What was your process for collaborating across departments?
- How do you manage the fast-paced demands of check-ins and check-outs while still providing personalized service, especially during busy periods?
- Give an example of a time you acted as an ambassador for your workplace. How did you make a lasting impression—either in person or over the phone?
- In your experience supporting HR or finance teams, how do you ensure accuracy and confidentiality when managing sensitive data?
- Tell us about a situation where you had to adapt quickly to a new task or shift in priorities. How did you handle it?
- We value creativity and new ideas from all team members. Can you share a time you proposed an idea that improved the guest or staff experience?
- Our team celebrates together—sometimes over Arabic coffee or shisha on the terrace. How do you contribute to a positive, inclusive work culture in a diverse environment?
- Why do you believe genuine passion for hospitality is important, and how do you express it in your daily interactions with guests and colleagues?