About the Role: Responsibilities, Skills, and Requirements
Step into the World of Luxury Chocolate: Sales Associates & Gift Coordinators Needed
Imagine spending your workdays surrounded by the irresistible scent of artisanal chocolate and the sparkle of luxury gifting—right here in Barsha. We’re seeking enthusiastic Sales Associates and creative Gift Coordinators who thrive on making customers smile and have a flair for memorable presentation. If you’re passionate about customer experience and love adding that extra touch of elegance to every gift, this could be your sweet spot (pun intended!).
About Us
We’re not your average gift shop. For over a decade, our boutique has been a beloved destination in Dubai for those seeking premium chocolates and impeccably wrapped presents, whether it’s for a special celebration or just “because.” Our team is tight-knit, friendly, and genuinely excited about what we do—longtime regulars know us by name, and Friday taste testings are pretty much a ritual. We believe in craft, creativity, and delivering delight with every box that leaves our doors.
What You’ll Be Doing
- Guide customers through their gifting journey, recommending chocolates and curated gift options that suit every occasion and palate.
- Showcase your knack for presentation by designing and wrapping beautiful bespoke gift packages—from simple ribbons to elaborate arrangements.
- Maintain the boutique’s inviting atmosphere by keeping displays pristine, organized, and truly Instagram-worthy.
- Handle point-of-sale transactions efficiently while ensuring every guest leaves happier than when they arrived.
- Collaborate with our team during rushes or special events—pitching in wherever needed, whether that’s prepping stock or assembling last-minute orders.
- Stay up-to-date with our seasonal collections, sharing your favorites with customers, and suggesting thoughtful upsells when it feels right.
What You’ll Bring
Must-Haves
- Currently living in the UAE with a valid residency or visit visa (unfortunately, we can only consider candidates already here!)
- Previous experience in customer service, sales, hospitality, or gift wrapping—whether in a shop, hotel, or similar
- Clear communication skills in English (Arabic is a plus, but not required)
- A warm, outgoing presence and patience for high-end clientele
- Flexible approach—you’re comfortable on your feet and happy to jump in where needed
Nice-to-Haves
- A sharp eye for aesthetics and an artistic touch in gift wrapping or visual merchandising
- Experience with luxury products or gourmet foods
- Creative ideas for personalizing the customer experience
Not sure you tick every box? We’d still love to hear from you.
Why You’ll Love Working Here
- Competitive salaries starting from AED3500 per month (and potential for growth based on performance)
- Work with a kind and supportive team that values your creativity
- Regular product tastings—you’ll become a true chocolate connoisseur
- Hands-on experience in luxury retail (a great stepping stone for your career)
- Staff discounts for treating yourself or surprising loved ones
- Centrally located boutique in Barsha—easy commute and safe, lively neighborhood
- Flexible scheduling within shop hours to help fit your lifestyle
There’s something genuinely special about helping people celebrate life’s best moments—and you’ll be right at the heart of it. If you can see yourself elevating our customer experience and making every gift unforgettable, we can’t wait to meet you.
Common Interview Questions and Tips
To help you prepare and feel confident, here are some questions you might encounter during the interview process for this role.
- Tell us about a time you guided a customer through choosing a gift—how did you tailor your suggestions to their needs or the occasion?
- How would you approach designing a luxury chocolate gift package for a high-end client who has vague or minimal instructions?
- Share your process for keeping retail displays clean, organized, and visually appealing—especially during busy periods.
- Have you worked with point-of-sale systems before? Describe your comfort level handling transactions and troubleshooting common issues at the till.
- What creative techniques do you use when wrapping gifts, especially if a client requests something unique or bespoke?
- How do you stay up-to-date with new product arrivals or seasonal collections, and how would you incorporate them into your recommendations to customers?
- Describe a situation where you had to multitask or switch roles quickly during a busy time—how did you prioritize and support your team?
- Can you recall a challenging interaction with a demanding client? How did you manage the situation while maintaining a positive brand experience?
- What does “excellent customer service” mean to you, particularly in a luxury boutique environment?
- Our boutique thrives on teamwork—how do you like to collaborate with colleagues, and what do you find most rewarding about working as part of a close-knit group?
- How would you contribute creative ideas for personalizing the customer experience or enhancing our gift presentations?
- What interests you most about working with premium chocolates and luxury gifting, and how would you share that enthusiasm with our customers?
- Flexibility is crucial here—can you give an example of when you had to adapt your approach or step into a different role to help out?
- Why do you think you’d be a great fit for our boutique’s culture and customer base?