About the Role: Responsibilities, Skills, and Requirements
Introduction
Have a knack for keeping things running smoothly, even on the busiest days? Al Namatt Al Asri for AC Elevators is on the lookout for a Secretary/Call Center Representative to join our team at Tabarak Tower in Al Mamzar, Sharjah. This isn’t your everyday reception desk job — you’ll be the nerve center between our team and our valued clients, making sure every call, appointment, and inquiry is handled with the professionalism (and warmth) that sets us apart in the market. If you thrive in organized chaos and love making those first impressions count, this might be your next great role.
About the Company
Al Namatt Al Asri for AC Elevators has built its name on reliability, prompt service, and genuine care for our clients — not to mention a tight-knit team that doesn’t mind swapping elevator puns over lunch. We’re a growing company with deep roots in Sharjah’s business community, where every team member’s input shapes our daily wins. People describe our office vibe as “busy, upbeat, and always supportive” (well, that’s what we hear at team breakfasts on Thursdays, at least).
What You’ll Be Doing
- Fielding incoming calls with confidence and courtesy, acting as the first voice of our company.
- Scheduling appointments for clients and technicians, coordinating calendars like a pro.
- Maintaining organized records of all client interactions and appointments, so nothing slips through the cracks.
- Greeting guests and visitors in the office (with a welcoming smile that makes everyone feel at home).
- Preparing basic documents, reports, and emails using MS Office whenever needed.
- Managing correspondence — both written and verbal — to ensure messages are relayed promptly and clearly.
- Assisting with general office duties to help keep things running seamlessly.
What You’ll Bring
Must-Haves
- Fluent Arabic (spoken and written).
- Strong English communication skills (spoken; written is a plus).
- A polished, presentable appearance that helps set our professional tone.
- Excellent verbal and written communication abilities.
- Strong computer skills, especially with Microsoft Office suite.
- Prior experience in a secretarial, call center, or customer service role.
Nice-to-Haves
- Experience in a technical, service, or facilities-related industry.
- Familiarity with appointment scheduling tools or basic CRM systems.
- A knack for calming people down when things get hectic.
Not sure you tick every box? We’d still love to hear from you.
Why You’ll Love Working Here
- Friendly, close-knit team always ready to lend a hand.
- Modern office space in Tabarak Tower — with the perk of working where the action is.
- Full-time, stable role with opportunities to grow as the company expands.
- Regular team gatherings, from breakfasts to casual end-of-week catch-ups.
- Supportive leadership that values initiative and ideas from all levels.
Our team believes in open doors (and open communication), so if you’re seeking a supportive environment where your organizational skills will truly shine, you’re in the right place.
Common Interview Questions and Tips
To help you prepare and feel confident, here are some questions you might encounter during the interview process for this role.
- Can you describe how you would handle multiple calls coming in at once, while managing appointment bookings and visitor greetings?
- Tell us about a time you successfully managed a busy front desk or call center environment. What strategies did you use to prioritize tasks?
- How comfortable are you using Microsoft Office for preparing documents, client records, and basic reports? Are there particular tools or shortcuts you rely on to stay organized?
- What approach do you take to ensure all client inquiries and messages are documented and followed up on accurately?
- In your previous roles, have you used appointment scheduling software or CRM systems? If so, which ones, and how did they help in your workflow?
- How would you deal with a frustrated client or caller who needs urgent attention, especially if technical staff are unavailable right away?
- Imagine you’re faced with a last-minute change in a technician’s schedule that affects multiple client appointments. Walk us through your process for communicating and reorganizing the bookings.
- Can you share an example of how you stayed calm and professional when handling an especially chaotic or stressful workday?
- Our company values making a great first impression—what do you think is the key to greeting visitors or callers in a way that reflects professionalism and warmth?
- How do you ensure effective communication with both Arabic and English-speaking clients, particularly when switching quickly between languages?
- Teamwork is important here—can you tell us about an experience where your willingness to help a coworker made a difference in achieving a team goal?
- What motivates you to deliver outstanding service, even when the day feels overwhelming?
- We pride ourselves on open communication at all levels. Can you share your approach to giving constructive feedback or sharing new ideas within a team?
- What attracts you to working in the AC elevator and facilities industry, and how do you see your admin or customer service skills contributing here?