About the Role: Responsibilities, Skills, and Requirements
Introduction
Looking to make a difference in people’s lives, all while speaking your native language? As a Customer Service Representative (Arabic Speaking) in Sharjah’s healthcare sector, you’ll be that essential bridge between patients and quality care—listening, guiding, and solving real concerns every day. If you’ve got the heart for service, and you find fulfillment in helping others (even on the busiest days), you might just be the next great addition to our friendly team. And yes, fluency in Arabic isn’t just preferred here—it’s the heart of what makes this role unique.
About the Company
Our healthcare group isn’t just a name on a building—it’s a community. We’ve built our reputation across Sharjah by putting patient compassion before everything else, from our medical teams to the people handling the phones. Here, decisions move quickly, and ideas are always welcome—don’t be surprised if our managers pop by your desk just to check in (or to share some dates and coffee). Growth is more than a buzzword to us; we love seeing our team members develop, formally and informally, whether they’re learning new skills or taking on fresh challenges. Oh, and Fridays? You’ll find us celebrating small wins at lunchtime, no matter how busy the week.
What You’ll Be Doing
- Responding to patient inquiries and requests (phone, email, and in-person)—always with empathy and attention
- Guiding patients through appointment booking, rescheduling, and basic service information
- Collaborating closely with clinical staff to help patients get the answers and help they need
- Maintaining up-to-date records of patient interactions in our internal systems
- Addressing and resolving patient concerns, complaints, or feedback, escalating when needed—never leaving a problem unsolved
- Keeping up with updates to our services, insurance processes, and clinic procedures, so you’re always in the know
- Supporting occasional administrative tasks that keep our clinic running smoothly
- Occasionally assisting with translation for non-Arabic speaking staff or patients
What You’ll Bring
Must-Haves
- Fluent Arabic speaker (written and spoken), with strong English communication skills
- Previous customer service experience (at least 1 year, preferably in healthcare or hospitality)
- Patient, courteous, and professional—especially under pressure
- Good computer skills (MS Office, basic data entry, comfort learning new software)
- Warm, problem-solving approach—a genuine desire to help others
Nice-to-Haves
- Experience with healthcare or insurance processes in the UAE
- Prior use of clinic or hospital management software
- Ability to handle sensitive data discreetly
Not sure you tick every box? We’d still love to hear from you.
Why You’ll Love Working Here
- Competitive salary package with overtime pay and annual bonus
- Health insurance that covers you (and your immediate family)
- Friendly, welcoming work atmosphere—expect laughter and real teamwork
- Ongoing training and clear paths for internal growth
- Modern, central Sharjah location (with free parking)
- Support for work-life balance—we understand family comes first
- Occasional staff wellness days and casual team get-togethers
We’re passionate about creating a positive, respectful culture where everyone can thrive and grow together. Joining us means more than just a job—it means being part of a team that truly cares.
Common Interview Questions and Tips
To help you prepare and feel confident, here are some questions you might encounter during the interview process for this role.
- Can you describe a time when you had to assist a patient or customer who was feeling anxious or upset? How did you manage the situation and what was the outcome?
- How would you handle a scenario where a patient is frustrated about a delayed appointment and demands immediate attention?
- What strategies do you use to ensure all patient inquiries—whether over the phone, email, or in person—receive prompt and empathetic responses?
- Tell us about your experience using patient management or any other administrative software. Are you comfortable learning new systems quickly?
- As an Arabic speaker, how have you helped bridge communication between patients and non-Arabic speaking staff in the past?
- What steps do you take to ensure accuracy and confidentiality when maintaining and updating patients' records in internal systems?
- Have you previously worked with UAE healthcare or insurance processes? Describe your understanding of how insurance approvals and claims work.
- Give us an example of a time where you had to collaborate with clinical staff to resolve a patient’s concern. How did you approach teamwork in that situation?
- When juggling multiple tasks—such as booking appointments, managing emails, and addressing walk-in queries—how do you prioritize your workload to maintain high service standards?
- How do you handle constructive feedback from a supervisor or colleague, especially in a fast-moving, patient-facing environment?
- Our company values celebration and recognition, even on busy weeks. What small win would you highlight from your previous roles, and how did you share that with your team?
- How do you contribute to a friendly and supportive work atmosphere, especially when the team is under pressure?
- Describe a time you identified an opportunity to improve a process or service within your previous role. How did you bring up your idea, and what was the result?