About the Role: Responsibilities, Skills, and Requirements
Looking for a fresh start or the next step in your customer service journey? Whether you’re someone who loves the energy of a buzzing front desk or you have a knack for making callers feel right at home, we’ve got several exciting opportunities for you in our Al Nahda, Sharjah office. We’re a dynamic shipping & logistics company with immediate roles open for Customer Service Representatives, Front Desk Receptionists, and Call Center Agents. No matter if you’re a recent graduate eager to learn or a seasoned pro ready to bring your experience, there’s a seat waiting for you here. Curious what it’s like to keep global trade moving behind the scenes? Let’s dive in.
About the Company
We’re not your average logistics operation. Our team thrives on collaboration, quick thinking, and a shared drive to solve big challenges—fast! Here, every day brings new connections, new deliveries, and sometimes, shared laughs over a cup of chai in our break room. We believe in empowering our staff to grow with us; many of our supervisors started in entry-level roles and worked their way up. From monthly team lunches to our open-door policy, we value openness, respect, and supporting every team member’s journey.
What You’ll Be Doing
- Greeting visitors, clients, and drivers with professionalism and warmth—whether in person or over the phone.
- Handling inbound and outbound calls as the first line of support for shipment inquiries, bookings, or feedback.
- Maintaining up-to-date records in our tracking systems, ensuring smooth cargo movement and clear communication.
- Assisting with document verification, data entry, and other essential admin to keep operations humming.
- Addressing customer concerns, resolving basic queries on the spot, or escalating to the right team when needed.
- Coordinating between departments—operations, dispatch, and client services—to make sure nothing falls through the cracks.
- Occasionally pitching in to help organize schedules or support team goals (no two days are exactly alike).
What You’ll Bring
Must-Haves:
- Good communication skills in English (bonus points for Arabic, Hindi, or other major languages).
- Friendly, professional attitude—even in busy moments.
- Basic computer skills (email, data entry, etc.).
- Willingness to learn, adapt, and try new things.
- Valid UAE residency (you must be inside the UAE to apply).
Nice-to-Haves:
- Previous customer service, reception, or call center experience.
- Familiarity with the shipping or logistics industry.
- Strong organizational habits and attention to detail.
- A sense of humor and teamwork spirit.
Not sure you tick every box? We’d still love to hear from you. Enthusiasm and willingness to learn go a long way here!
Why You’ll Love Working Here
- Competitive salary based on your experience (AED 2,500–5,000).
- Work visa, accommodation, and health insurance provided.
- All nationalities and backgrounds are welcome – our team is as diverse as the shipments we handle!
- On-the-job training—great for both freshers and those looking to upskill.
- Supportive managers and plenty of opportunities to grow with the company.
- Friendly, close-knit team where your efforts truly get noticed.
We know finding the right fit matters—to us and to you. If you’re looking for a place where every day brings something new, and your work keeps the world moving, we hope you’ll consider joining our team.
Common Interview Questions and Tips
To help you prepare and feel confident, here are some questions you might encounter during the interview process for this role.
- Can you share an experience where you handled a difficult or upset customer, especially over the phone? How did you resolve the situation?
- What strategies do you use to stay organized and accurate when entering shipment or client information into tracking systems?
- Have you ever worked in a logistics, shipping, or similarly fast-paced environment? What did you find most challenging, and how did you manage it?
- If a visitor or driver arrives at the front desk while you’re already on a call assisting another client, how would you manage both interactions and ensure everyone feels attended to?
- How comfortable are you with handling inbound and outbound calls? What tools or software have you used in previous roles to manage call volumes or track conversations?
- Describe a time when you collaborated with multiple departments to solve a problem or streamline a process. What was your approach, and what was the outcome?
- Imagine a scenario where an urgent shipment issue needs quick escalation, but your immediate supervisor is unavailable. What steps would you take to ensure the client’s concerns are addressed without delay?
- Tell us about your approach to learning new systems or adapting to changes in company procedures. Can you give an example from your previous experience?
- How do you handle repetitive administrative tasks without losing attention to detail or showing signs of impatience?
- In a team as diverse as ours, how do you ensure clear communication and build good relationships with colleagues from different backgrounds?
- What motivates you to deliver excellent customer service, even during stressful or busy periods?
- Can you describe a workplace achievement or moment you’re proud of, particularly one that involved helping your team or supporting a company goal?
- How would your friends or previous colleagues describe your work ethic and sense of humor in the workplace?