About the Role: Responsibilities, Skills, and Requirements
Ever pictured yourself as the friendly face behind a neighborhood supermarket — where regulars recognize you, and every shift brings something just a bit different? Our brand-new supermarket in the heart of BurJuman, Dubai, is set to open soon, and we’re searching for enthusiastic Sales Associates (male and female) and Customer Service Representatives to help us create something genuinely welcoming. If you have experience in retail or customer service, love the energy of a bustling environment, and thrive on meaningful customer interactions, you may be just the person (or team!) we need.
About the Company
We’re not another big-box chain — in fact, think of us as your soon-to-be neighborhood market, focused on fresh products, smart shopping, and real human connections. Opening our first location in BurJuman, our team is a friendly mix: some of us know every produce code by heart, others obsess over crafting the perfect shopping experience. We believe that a supermarket can be more than just aisles and cash registers — it can be a place where people look forward to shopping and staff feel welcome and valued. (Oh, and for the record: our team WhatsApp group is always busy with recipe swaps and good-natured debates about the best snacks in the store.)
What You’ll Be Doing
Sales Associate
- Greet customers with a smile, answer questions about products, and make helpful suggestions.
- Keep shelves fully stocked, tidy, and well-presented — from first shift to last.
- Handle cash and card transactions accurately and efficiently (no panic if the line grows — you know how to keep things moving!).
- Support the restocking team in managing inventory and updating product displays.
- Step in to help wherever the store needs you most — flexibility is part of the fun.
Customer Service Representative
- Listen carefully to customer feedback and resolve issues with professionalism and patience.
- Manage returns and exchanges, ensuring every customer leaves with a positive experience.
- Maintain expert knowledge of store policies, promotions, and the latest items on the shelves.
- Liaise with management and other departments to resolve trickier customer concerns.
- Help train new team members as our supermarket grows.
What You’ll Bring
Must-Haves:
- Previous experience in retail or customer service (ideally in supermarkets, but we don’t mind if your skills transferred from elsewhere).
- A positive attitude, patience, and strong communication skills — you genuinely enjoy helping people.
- Ability to work flexible shifts, including weekends and evenings.
- For Sales Associates: fluency in English and/or Arabic.
- For Customer Service roles: problem-solving mindset and calm under pressure.
Nice-to-Haves:
- Experience using POS and inventory management systems.
- Multi-lingual skills (additional languages are always appreciated by our diverse customer base).
- A knack for remembering regular customers and making them feel at home.
Not sure you tick every box? We’d still love to hear from you.
Why You’ll Love Working Here
- Competitive salaries (AED2500–3500 for Sales Associates, AED3000–4000 for Customer Service).
- Friendly team culture — we celebrate milestones, birthdays, and wins (big and small).
- Opportunity to grow with us as we expand our brand.
- Staff discounts (yes, your grocery bill just got happier!).
- Supportive management that welcomes feedback and fresh ideas.
- Clean, modern workspace in the vibrant BurJuman area.
We know work isn’t just about the paycheck — it’s about feeling proud of where you spend your day, and who you spend it with. If you’re ready to be part of something new (and maybe find your favorite snack at the same time), this could be the place for you.
Please note: This recruitment company applies a job application fee.
Common Interview Questions and Tips
To help you prepare and feel confident, here are some questions you might encounter during the interview process for this role.
- Can you share an example of a time you turned an unhappy customer’s experience around, whether in retail or another customer-oriented job?
- How do you handle periods when the store is especially busy and there’s a queue of customers waiting for your help?
- What strategies do you use to keep shelves organized and looking appealing throughout your shift?
- Tell us about your experience operating POS systems or cash registers — what types have you used, and are you comfortable managing cash and card transactions?
- In a previous job, did you ever spot a display or section that could be improved? How did you approach updating it?
- If a customer approaches you looking frustrated about a missing product, how would you assist them and ensure they leave satisfied?
- Our team values quick thinking and flexibility. Give an example of when you had to jump into a different role or help with a task outside your usual responsibilities.
- When training a new hire, what tips or tools would you use to help them feel confident and welcome on their first day?
- Have you worked with inventory management systems before? How do you keep track of stock and communicate low-inventory items to your team?
- Describe how you build rapport with regular customers and make new shoppers feel at home.
- How do you adapt your communication style when dealing with customers from diverse backgrounds or speaking different languages?
- If a customer is upset about a store policy, how do you calmly explain the rules while still leaving them with a positive impression?
- What interests you most about joining a start-up supermarket, and how do you see yourself contributing to a welcoming team culture?
- We’re big on celebrating wins and milestones as a team. What’s your favorite way to recognize a colleague or celebrate success at work?