About the Role: Responsibilities, Skills, and Requirements
Ever pictured yourself as part of a team that really makes a difference for drivers every day? At Liberty Car Care in Mussafah, Abu Dhabi, we're looking for motivated and skilled folks with a passion for cars and customer service to join us. Whether you’re an ace at troubleshooting engines or thrive on helping customers get back on the road, we have several key roles open, and your next opportunity might just be waiting with us.
About Liberty Car Care
Liberty Car Care isn’t just another name in Abu Dhabi’s bustling automotive scene — we’re a crew of problem solvers, vehicle enthusiasts, and customer champions who take pride in every job. From simple tune-ups to roadside rescues, our team’s reputation is built on honesty, hard work, and that extra cup of tea we sometimes share after a job well done. We’re growing, adapting, and always looking for new ideas — Friday “story swaps” in the garage are a thing here, and everyone’s welcome at the table.
What You’ll Be Doing
We have a few open seats and each comes with its unique rhythm — here’s what you can expect in a nutshell:
Operations Manager
- Oversee daily workshop operations and keep the workflow humming smoothly
- Motivate and manage a high-performing team, from technicians to customer service
- Track inventory, supplies, and equipment — you know, the nuts and bolts
- Jump in to resolve hiccups, whether it’s a scheduling snag or a customer concern
- Spot areas for improvement and bring fresh ideas to make us even better
Service Advisor
- Welcome guests and translate their car woes into action for the team
- Keep customers in the loop, explaining repairs in clear, friendly terms
- Prepare service estimates, authorizations, and follow-ups with a personal touch
- Triage emergency requests and ensure everyone leaves happier than when they arrived
Roadside Assistance Technician
- Respond to breakdown calls — you’ll be the hero getting folks moving again
- Diagnose and resolve issues on the spot, from flat tyres to battery boosts
- Maintain tools and keep your van ready for the next call
- Offer reassurance and support to customers at stressful moments
Wheel Alignment Technician
- Perform precision wheel alignments using our top-notch equipment
- Inspect suspension and steering systems, spotting what needs fixing before it’s a problem
- Explain findings to customers and recommend follow-up services when needed
- Keep documentation tidy and ensure the workshop is safety-first
What You’ll Bring
We know everyone’s story looks a little different, so here’s what our dream teammates might have:
Must-Haves:
- Relevant experience in automotive service (your specialty, of course)
- Strong work ethic and a knack for solving problems on your feet
- Customer-focused attitude — we go the extra kilometer, literally
- Good communication in English (Arabic is a plus)
- Positive team spirit — we’re in this together
Nice-to-Haves:
- Technical certifications or brand-specific training
- Familiarity with digital service platforms or diagnostic tools
- A sense of humor or epic tea-making skills (seriously, it counts!)
Not sure you tick every box? We’d still love to hear from you.
Why You’ll Love Working Here
- Competitive, timely pay that rewards your experience
- Opportunities to learn, grow, and tackle new challenges with supportive leaders
- A friendly, close-knit team where your input genuinely matters
- Modern facilities and up-to-date tools to help you do your best work
- Employee discounts on services — your car will thank you too
- Flexible shifts and understanding about work-life balance
- Regular staff gatherings — and yes, there’s always good coffee (and tea!)
We’re proud of the trust we’ve earned in the community — and prouder still of the people who make Liberty Car Care more than just a workshop. We can’t wait to welcome our next team members.
Common Interview Questions and Tips
To help you prepare and feel confident, here are some questions you might encounter during the interview process for this role.
- Can you walk me through your approach to diagnosing a complex automotive issue? What steps do you take to identify the root cause?
- How do you balance a busy day in the workshop while ensuring that both scheduled and emergency jobs are handled efficiently?
- Tell us about your experience using modern diagnostic tools or digital service platforms. Which ones have you found most effective, and why?
- As a Wheel Alignment Technician, how do you ensure accuracy in your alignments, and what checks do you perform before and after the job?
- Describe how you've previously managed customer expectations when the needed repairs were more extensive or costly than anticipated.
- Have you ever had to step in and resolve a disagreement or miscommunication between team members? How did you handle it?
- Share a time you turned a frustrated or anxious customer into a satisfied one. What was the situation, and how did you approach it?
- Imagine a major scheduling conflict arises just as the workshop reaches its busiest hour. What would your strategy be for keeping operations smooth and customers informed?
- What's your method for keeping track of parts inventory, especially when the workshop is busy and multiple jobs are ongoing?
- How do you continue learning and staying updated with new automotive technologies or service techniques?
- Our culture values communication, both on the job and over those Friday “story swaps.” How do you add to a team’s sense of camaraderie?
- Liberty Car Care’s reputation is built on honesty and a genuine customer focus. How do you ensure you’re always upholding these values, even under pressure?
- Sometimes, things go wrong — a repair takes longer than expected or a customer is unhappy. What’s your process for turning the situation around?