About the Role: Responsibilities, Skills, and Requirements
Ever found yourself running your hand over a beautifully tailored garment and thinking, “How did this perfection happen?” As our new Quality Manager, you’ll be at the heart of that answer—making sure every stitch, seam, and button in our apparel lives up to our reputation for excellence. This isn’t just about ticking boxes; it’s about pride, craft, and seeing the difference your standards make, every single day. If you’re passionate about quality and love the energy of a busy, fast-evolving tailoring industry, you might just have found your next home.
About the Company
We’re not the biggest tailoring house in the city, but we’re one of the most passionate—ask anyone on our team. Our roots are in traditional craftsmanship, but our vision is always future-facing, with modern facilities and a genuine interest in the well-being of our people. Quality isn’t just a department for us; it’s woven into our daily routines and Friday “show and tell” sessions, where the smallest details really do matter. If you love a culture that cares about people as much as product, you’ll fit right in.
What You’ll Be Doing
- Overseeing the full quality journey, from raw fabric inspection through to final packed garments ready for clients
- Guiding, mentoring, and motivating a dedicated inspection team (they’ll look to you for direction and inspiration)
- Developing, implementing, and closely monitoring quality control plans and checklists tailored to specific garments and client specs
- Analyzing trends and data to spot defects early—and leading improvement initiatives to reduce them
- Acting quickly when a potential quality issue pops up, coordinating with production and design to solve problems at their root
- Working with clients and our internal teams to incorporate feedback and tweak quality processes for each new collection
- Training production staff on key quality standards and hands-on best practices
- Reporting on quality metrics and wins (and yes, sometimes losses) to senior management
What You’ll Bring
- Strong background in quality management within the garment or tailoring industry (you know your fabrics, fits, and finishing techniques)
- Experience leading teams—coaching, giving feedback, building skills
- Clear, practical problem-solving skills, and a keen eye for catching what others might miss
- Familiarity with industry-standard quality systems and inspection methods
- Solid organizational skills—you can juggle several lines and still land every task on time
- A collaborative attitude—you’re known for building bridges, not walls
Not sure you tick every box? We’d still love to hear from you.
Why You’ll Love Working Here
- Competitive compensation, regular reviews, and room to grow along a clear career path
- Supportive, close-knit team that celebrates milestones (and each other)
- Access to state-of-the-art facilities and the latest tools in garment production
- Flexible work hours and a thoughtful approach to work-life balance
- Company gatherings, open-door management, and genuine appreciation for your ideas
Quality here isn’t just an objective. It’s a shared passion—and we’re looking for someone who feels the same. If you want to be somewhere your attention to detail truly makes a difference, let’s talk.
Common Interview Questions and Tips
To help you prepare and feel confident, here are some questions you might encounter during the interview process for this role.
- Can you walk us through your process for developing a quality control plan tailored to a new garment collection with unique specifications?
- How have you previously used data or trend analysis to identify recurring defects, and what steps did you take to implement improvements?
- What specific inspection methods and standards are you most comfortable with when it comes to evaluating tailored garments?
- Describe a time when a major quality issue was identified late in production. How did you coordinate with other teams to address it, and what was the outcome?
- When training production staff on updated quality standards, how do you ensure both understanding and ongoing compliance?
- Which quality metrics do you find most valuable for evaluating success in a garment production environment, and how do you typically report these to management?
- Tell us about a situation where your attention to detail caught an issue that others had missed. How did you handle it?
- How do you motivate and inspire your inspection team, especially when working under tight deadlines or during high-pressure seasons?
- Give an example of how you’ve handled feedback from a client that required you to quickly adjust your quality processes or standards.
- Our company values collaboration and open communication. Can you describe a time you built strong relationships across departments to improve quality?
- What strategies do you use to stay organized when overseeing multiple projects or lines at once?
- How do you approach building a positive culture within your quality team, so that pride in craftsmanship becomes second nature for everyone?
- What drew you to a company culture that blends tradition with innovation, and how do you see yourself contributing to that kind of environment?
- Why is quality, for you, more than just following a checklist? What excites you about raising the bar, day after day?