About the Role: Responsibilities, Skills, and Requirements
Introduction
Curious about what it’s like to be the friendly voice that customers remember long after they hang up? As a Call Center Representative at Global Carton Boxes Manufacturing LLC, you’ll be at the heart of our customer experience — connecting with people, solving real problems, and representing a company that’s helping shape the region’s packaging industry. If you thrive on fast-paced conversations and enjoy making someone’s day just a little bit easier, this might be the perfect fit for you.
About the Company
At Global Carton Boxes Manufacturing LLC, we’re more than just a name on a box — we’re a close-knit team that takes pride in every order, big or small. Based in the bustling Al Jerf Industrial Area 3 in Ajman, our company has grown alongside the UAE’s vibrant manufacturing sector, supplying innovative packaging solutions to businesses across the region. Around here, we value open communication, a good sense of humor (even if it’s about cardboard), and a genuine commitment to customer satisfaction. If you like the idea of working somewhere where your ideas get noticed and every team member’s birthday is celebrated, you’ll fit right in.
What You’ll Be Doing
- Answering incoming calls with a helpful, positive attitude — you’ll be the first voice our customers hear.
- Responding to customer inquiries about our products, services, and order status, making sure callers feel informed and valued.
- Making outbound calls for follow-ups and promotions — sometimes it’s a quick check-in, sometimes it’s sharing something new.
- Maintaining accurate, up-to-date customer records and call logs, because details matter here.
- Handling customer complaints with patience and empathy, or forwarding more complex issues to the right team member for resolution.
- Collaborating with colleagues in sales and production to ensure seamless customer service.
What You’ll Bring
- Previous experience in a call center or customer service role (bonus points if it’s in manufacturing or B2B environments).
- Comfortable communicating clearly in English (Arabic or other languages are a big plus).
- Strong listening skills, patience, and a genuine desire to help people — you know how to turn a tough call around.
- Basic computer skills for logging calls and updating customer records.
- A team-oriented mindset — you’re happy to pitch in and help, even if it’s outside your usual list.
Not sure you tick every box? We’d still love to hear from you.
Why You’ll Love Working Here
- Competitive salary package with room to grow.
- Supportive team environment where new ideas are encouraged.
- Convenient location in Al Jerf Industrial Area 3, Ajman.
- Regular team lunches and company celebrations — we like to keep things lively.
- Opportunities for training and advancement within the company.
- Stable, full-time employment in a growing industry.
We believe a great workday is about more than just the tasks — it’s about feeling valued, supported, and part of a community. If that sounds like your kind of workplace, we hope you’ll join us.
Common Interview Questions and Tips
To help you prepare and feel confident, here are some questions you might encounter during the interview process for this role.
- Can you walk me through how you would handle a customer who is upset about a delayed order?
- How do you ensure accuracy when entering customer information into call logs or databases?
- Tell us about a time you had to explain a technical product or service to someone who wasn’t familiar with it. How did you make sure they understood?
- If you received a call asking about a product you weren’t familiar with, how would you respond and make sure the customer felt supported?
- What strategies do you use to stay patient and positive during a busy day with back-to-back calls?
- Share an example of how you’ve worked with other departments, like sales or production, to resolve a customer issue.
- This role involves both inbound and outbound calls. How do you switch between assisting callers and making proactive follow-ups or promotional calls?
- How would you approach learning about our packaging products so you can confidently answer customer questions?
- Describe a situation where you had to adapt quickly to a change in process or a customer request.
- What do you think makes for a truly memorable customer service experience?
- Our team values open communication and a bit of humor — how do you contribute to a positive work environment?
- How do you handle situations where you need to ask for help or escalate an issue you can’t resolve yourself?
- What motivates you to go the extra mile for customers or your teammates?
- Why does a team-focused, supportive culture appeal to you, and how do you see yourself fitting in at Global Carton Boxes Manufacturing?