About the Role: Responsibilities, Skills, and Requirements
Looking for a fresh start in Dubai’s lively service industry? Here’s an opportunity that puts your people skills to the test every day — with a team as diverse as the city itself. We’re searching for male and female Call Center Employees ready to make a real difference in the Burjuman area. If you have a way with words (in Arabic or English) and enjoy solving problems on the spot, you might just find this role uniquely rewarding.
About the Company
This isn’t just another call center gig. We’re a well-established recruitment firm known for connecting bright communicators with meaningful work — and fostering growth along the way. Our office in bustling Burjuman has a close-knit vibe, where daily challenges are tackled together and a sense of camaraderie keeps things moving. Whether it’s sharing tips over coffee or celebrating small wins, our team culture is friendly, fast-paced, and focused on helping one another succeed.
What You’ll Be Doing
- Responding promptly to customer inquiries over the phone — each call brings a new scenario to master.
- Listening actively and empathetically to customer needs, ensuring every caller feels heard.
- Providing clear, accurate information about products or services, without rushing or using scripts.
- Resolving issues efficiently, turning potentially stressful moments into positive experiences.
- Collaborating with colleagues and team leads to meet daily targets — your success is our team’s success.
- Keeping detailed and accurate call records, because good notes help everyone do their best work.
What You’ll Bring
Must-Haves
- Strong communication skills in either Arabic or English (bonus points if you’re comfortable in both).
- A calm, professional approach when handling customer concerns — patience is part of your toolkit.
- Confidence using basic office technology and learning new systems quickly.
- A genuine interest in helping people and working as part of a supportive, multicultural team.
- Flexibility to work shift hours — we serve Dubai’s dynamic market, after all!
Nice-to-Haves
- Previous experience in a call center or customer-facing role is always appreciated.
- Ability to juggle multiple tasks without losing focus or friendliness.
- A good sense of humor for those unpredictable days — our team believes in keeping things light.
Not sure you tick every box? We’d still love to hear from you.
Why You’ll Love Working Here
- Competitive salary: AED4000/month, paid on time, every month.
- Dynamic team environment, where everyone’s input is valued and ideas are welcome.
- Ongoing professional development and training — we genuinely want you to grow.
- Modern, well-equipped office in the heart of Burjuman, close to public transport and city conveniences.
- An open-door policy: managers who listen, teammates who support.
- Opportunities to move up as you gain experience and confidence.
Joining us means more than just meeting targets; it’s about building a career you can be proud of, surrounded by people who cheer you on at every step. Please note, as part of our process, a recruitment application fee applies. If you’re ready to take on new challenges and develop your skills in Dubai’s thriving customer service sector, we hope you’ll consider applying.
Common Interview Questions and Tips
To help you prepare and feel confident, here are some questions you might encounter during the interview process for this role.
- Can you share an example of a time you resolved a difficult customer issue over the phone? What steps did you take to ensure a positive outcome?
- How would you handle a situation where a caller is upset and speaking rapidly, possibly in a language you're less confident in?
- What strategies do you use to make sure you understand exactly what a customer needs, even when they might not be very clear themselves?
- Describe your experience using call center or office technology. Are you comfortable picking up new digital tools or systems quickly?
- What approach do you take to documenting call details and ensuring your records are accurate, especially during busy periods?
- How do you prioritize your tasks when you’re juggling several customer inquiries at once?
- Tell me about a time you had to meet daily or weekly targets as part of a team effort. How did you contribute to your team’s success?
- If you notice a colleague struggling with a particularly tough call, how would you support them or offer assistance?
- We value a friendly, supportive team culture. Can you share how you contribute to a positive work environment, even during stressful days?
- Describe how you adapt to changing shift patterns and how you stay motivated working different hours.
- In this multicultural team, how do you go about building connections with coworkers from diverse backgrounds?
- Sometimes, call center work can get repetitive. What keeps you engaged and motivated in a fast-paced setting?
- Why do you think empathy is important in customer service, and how do you convey it during your calls?