About the Role: Responsibilities, Skills, and Requirements
Ready to turn wanderlust into a rewarding career? We’re on the lookout for a spirited Counter Staff (Male/Female) who thrives on making dream vacations a reality. In this customer-facing, sales-driven role, you’ll be the trusted voice guiding travelers to their next adventure—whether that means flights to far-flung destinations, hotel stays in hidden gems, or travel insurance that lets people roam worry-free. If you’ve ever felt the thrill of planning (or booking) the perfect trip, you’ll feel right at home with us.
About the Company
We’re a close-knit team of travel enthusiasts who believe every journey starts with a great experience at the counter—ours or yours. Our office is rarely quiet, and the walls often echo with stories from returning explorers and new clients eager for advice. We pride ourselves on going the extra mile (sometimes literally!), whether that’s tracking down last-minute deals or swapping sightseeing tips over our weekly staff lunches. Growth is important to us, but so is the sense of adventure and fun we share as a team.
What You’ll Be Doing
- Greet walk-in clients and provide friendly, expert advice tailored to travel needs and budgets
- Craft and sell customized travel packages covering flights, accommodation, transport, tours, and insurance
- Proactively manage inquiries—by phone, email, or face-to-face—with a can-do attitude
- Keep up to date with the latest promotions, deals, and industry trends so you’re always one step ahead for clients
- Hit (and celebrate!) monthly sales targets, both individual and team-based
- Handle booking systems, payment processes, and document checks with accuracy
- Offer after-sales support for those inevitable client “help, I lost my ticket!” moments
- Share honest feedback and ideas in team meetings—your insights help us grow
What You’ll Bring
- A genuine enthusiasm for travel and helping others discover the world
- Proven experience in a sales or customer service role (bonus points for travel industry background)
- Strong communication skills in English; additional languages are a big plus
- Confidence and empathy when working with clients from all walks of life
- Keen attention to detail—no one likes a missed connection!
- Flexibility for occasional weekend or evening shifts
Not sure you tick every box? We’d still love to hear from you.
Why You’ll Love Working Here
- Competitive base salary with attractive commission structure
- Discounts on personal travel bookings—because you should love what you sell
- Regular training on the latest destinations and travel tech
- Supportive, upbeat colleagues who genuinely want you to succeed
- Opportunities to grow into senior sales or branch management
- Flexible scheduling and a healthy work-life balance—travel should be fun, not stressful
Most of all, you’ll feel the buzz of helping people’s adventures come to life—and you might just catch the travel bug yourself (if you haven’t already).
Common Interview Questions and Tips
To help you prepare and feel confident, here are some questions you might encounter during the interview process for this role.
- Can you walk us through how you would approach a client who isn’t sure where they want to travel but wants “something different” within a specific budget?
- Tell me about a time you successfully closed a sale by suggesting add-on options like travel insurance or guided tours. What strategies did you use?
- How have you handled booking systems and payment processing in your previous roles? Are there any specific booking platforms or software you're familiar with?
- What steps would you take if a customer comes to you in a panic because they lost important travel documents just before departure?
- How do you keep yourself up to date with the latest travel deals, industry promotions, and destination trends?
- Describe a situation where you dealt with a difficult or unhappy client. How did you turn the experience around for them?
- In a busy work environment where walk-in clients, calls, and emails might come in at the same time, how do you prioritize and manage your tasks?
- Share an example of a time you worked toward a team sales target. How did you motivate yourself and your colleagues to meet (or exceed) the goal?
- Have you ever made an honest mistake with a client’s booking? How did you handle it and what did you learn?
- How would you contribute to a positive and fun atmosphere in the office, even during high-pressure periods?
- Our team values input and fresh ideas—can you describe a time when your suggestion or feedback led to a process improvement?
- What draws you to the travel industry, and how do you see your passion for travel helping guests have memorable journeys?
- Flexibility is important here. Are you comfortable with occasional weekend or evening shifts, especially during peak travel season?
- Why do you think you’d thrive in our close-knit, enthusiastic team environment?