About the Role: Responsibilities, Skills, and Requirements
Join Us as a Customer Service Representative: Elevate Every Client’s First Impression
Ever wondered how a seamless first interaction can shape someone’s entire journey in the world of real estate? As our new Customer Service Representative, you’ll be on the front lines of our fast-paced team in Business Bay, Dubai, making each client feel valued and confident in their next move. It’s a role for someone who believes that every detail — every email, every call, every reply — can make a difference. And if the idea of being the voice (and smile) of a leading real estate group excites you, you might just be the person we’re searching for.
About Us
Picture a close-knit team in the heart of Dubai’s dynamic Business Bay, where skyscrapers sparkle outside our windows and ambition fuels our mornings. We’re not just any real estate company — we're a gathering of property experts, market analysts, and people who genuinely care about our clients’ dreams, whether they’re looking for their next home or a smart investment. Sure, we move fast, but we also celebrate big wins (and sometimes little ones — we’ll take any excuse for cupcakes). Our culture? Professional, driven, and just a bit playful. We take our work seriously, but never ourselves.
What You’ll Be Doing
- Be the friendly, helpful first point of contact for all client inquiries received via phone and email
- Qualify new leads by warmly gathering key information and understanding each client’s needs
- Provide detailed, up-to-date information about our property listings, services, and the Dubai real estate market
- Maintain accurate records of client interactions and update our CRM system — keeping things tidy and organized
- Liaise regularly with our sales and leasing teams to ensure client handovers are smooth as silk
- Follow up on pending inquiries to keep conversations moving and relationships strong
- Handle client concerns or questions with empathy, patience, and professionalism (even on “tough-call” days)
- Continuously problem-solve to ensure a seamless experience for everyone who reaches out to us
What You’ll Bring
- A genuinely positive, can-do attitude and a knack for putting people at ease
- Excellent spoken and written English — you express yourself clearly, no matter the channel
- Previous customer service experience — ideally in real estate, hospitality, or another client-facing environment
- Comfortable using CRM software and modern office tech (we’re all about efficiency!)
- Strong attention to detail — you catch the little things others might miss
- Ability to multitask and stay calm, even when the inbox is busy and the phone won’t stop ringing
Not sure you tick every box? We’d still love to hear from you.
Why You'll Love Working Here
- Competitive salary package plus performance incentives
- Centrally located office in Business Bay with skyline views and a vibrant neighborhood
- Supportive, collaborative team — your ideas and contributions matter here
- Regular team lunches, learning sessions, and the occasional after-work get-together
- Clear pathways for career growth in Dubai’s thriving real estate industry
- Tools and training to help you shine in your role (and grow into others, too)
We believe in creating a workplace where every team member feels seen, supported, and inspired to bring their best to the table. If you’re ready to make a meaningful impact with us in Dubai’s property scene, this could be your next big step.
Common Interview Questions and Tips
To help you prepare and feel confident, here are some questions you might encounter during the interview process for this role.
- Can you describe a time when you were the first point of contact for a client and how you ensured they felt valued from the very beginning?
- What strategies do you use to gather key information from new leads without making the conversation feel like an interrogation?
- Have you worked with a CRM system before? Which platforms are you familiar with, and how do you keep client records both accurate and current?
- In a fast-paced environment where you’re handling emails, phone calls, and follow-ups simultaneously, how do you prioritize tasks to ensure nothing falls through the cracks?
- Tell us about a challenging client situation you handled—what was the issue, and how did you resolve it while maintaining professionalism and empathy?
- How do you keep yourself up to date with market trends and property information to provide detailed answers to clients?
- Describe a time you worked closely with a sales or leasing team. What steps did you take to ensure smooth handovers and clear communication?
- How would you handle a situation where a client is upset due to a delay or miscommunication? What steps would you take to restore their confidence?
- Our team is known for being both professional and a bit playful—can you share how you contribute to a positive, collaborative team atmosphere?
- What motivates you about working in a dynamic, high-energy environment like Dubai’s real estate market?
- When you notice a process or detail that’s being overlooked, how do you approach suggesting improvements to the team?
- How do you ensure your written communication (in emails, for example) is both clear and aligned with the company’s tone and values?
- Can you recall a time when you faced back-to-back inquiries and needed to multitask under pressure? Walk us through how you managed the situation.
- What aspects of working in a client-facing role are most rewarding to you, and what drives you to deliver your best every day?