About the Role: Responsibilities, Skills, and Requirements
Introduction
Are you the kind of person who lights up a room just by walking in? If making people feel welcome comes naturally to you, this might be your next great opportunity. We’re on the lookout for a friendly and well-presented Host or Hostess to join our bustling restaurant in Al Nahda, Dubai. In a city where hospitality is an art form, you’ll be right at the heart of creating memorable dining experiences for our guests — and no two days are ever quite the same!
About the Company
Our restaurant is a favorite neighborhood spot where laughter, great flavors, and a sense of community all come together. Despite our fast-paced environment, our team focuses on those small, personal touches that keep our guests coming back (and, yes — everyone knows everyone on Fridays). We value warmth, teamwork, a sense of pride in the work we do, and the belief that every detail matters, from the welcome at the door to the final farewell. If you thrive where people genuinely care about their craft and their colleagues, you’ll fit right in.
What You’ll Be Doing
- Greeting guests with a genuine smile and a helpful attitude as soon as they arrive
- Managing reservation lists to minimize wait times and maximize guest satisfaction
- Escorting guests to their tables and introducing them to their server
- Answering questions about the menu, restaurant, or local area — sometimes even offering a personal recommendation
- Working closely with the service team to ensure seamless dining experiences
- Gathering guest feedback, handling minor concerns with grace, and always keeping the guest’s comfort in mind
- Supporting the team during peak hours — think of yourself as the restaurant’s heartbeat
What You’ll Bring
Must-Haves:
- A positive attitude and polished appearance
- Excellent communication skills (English is a must; Arabic or other languages are a plus)
- Ability to stay calm, organized, and friendly even when it’s busy
- Previous experience in a guest-facing or hospitality role
- Willingness to work flexible hours (including evenings and weekends as needed)
Nice-to-Haves:
- Experience with restaurant reservation systems
- Familiarity with Dubai’s dining scene or the Al Nahda community
Not sure you tick every box? We’d still love to hear from you — genuine warmth and a willingness to learn go a long way here.
Why You’ll Love Working Here
- Competitive salary: AED 2800 – AED 3500 per month, plus tips
- Company-provided visa and medical insurance
- Enjoy duty meals during your shift
- Annual leave for that well-deserved break
- Friendly, supportive colleagues and approachable management
- Plenty of opportunities to grow your skills and earn more responsibility
- A lively, welcoming environment where your personality and customer care truly shine
There’s something special about working in a place where guests remember your name and teammates become friends. If you want more than just a job — if you want a place to belong — we can’t wait to meet you.
Common Interview Questions and Tips
To help you prepare and feel confident, here are some questions you might encounter during the interview process for this role.
- Can you walk me through how you would greet and seat a group of guests during a particularly busy evening to ensure they feel welcomed and informed?
- Tell us about a time you helped resolve a guest complaint or concern. What steps did you take, and what was the outcome?
- How do you prioritize between managing reservations, walk-in guests, and responding to questions, especially during peak hours?
- If a guest asks for menu recommendations but seems unsure, how would you assist them to help create a positive impression?
- What experience do you have with restaurant reservation systems, and how do you use technology to keep operations running smoothly?
- Can you describe your approach to supporting your colleagues when the restaurant is bustling and everyone is under pressure?
- Sometimes, guests may ask about the local area or best places to visit nearby. How comfortable are you in offering suggestions, and how would you handle questions you don’t know the answer to?
- Being well-presented is essential for this role. How do you ensure your appearance and demeanor match the high standards our guests expect?
- Give an example of a time you had to adapt quickly to a change at work, such as a sudden influx of guests or a last-minute reservation change.
- What strategies do you use to stay positive and composed when working late hours or on weekends, especially during busy periods?
- How do you balance maintaining professionalism with showing genuine warmth and friendliness toward guests?
- Why do you believe it’s important for a host/hostess to be familiar with the restaurant’s menu, and how do you stay updated?
- What drew you to our restaurant, and what do you think sets our team and guest experience apart from others?
- In what ways do you like to contribute to a positive and supportive team atmosphere?