About the Role: Responsibilities, Skills, and Requirements
Join Our Team as a Customer Service Staff – Limousine Services, Dubai Airport
Ever wondered what it feels like to be the voice and smile behind a luxury experience? If you thrive in fast-paced environments and enjoy helping people from all walks of life, this opportunity with our limousine company near Dubai Airport might be just your ticket. With Dubai’s ever-growing travel and business scene, top-notch customer service is more important — and valued — than ever. We’re expanding, and looking for approachable, proactive team members ready to make a real impact.
About the Company
We’re a locally established, yet highly dynamic limousine service operating at the beating heart of Dubai’s travel scene. Our office sits just minutes from the airport, which means every day brings a new challenge and plenty of opportunities to meet fascinating people. We pride ourselves on transforming an ordinary ride into something memorable. Whether it’s a frequent flyer or a VIP guest, our team brings warmth, professionalism, and that signature Dubai hospitality. Want to know our team’s secret? We fuel each other with jokes, strong coffee, and a shared commitment to making every guest feel special.
What You’ll Be Doing
- Welcoming passengers at the airport, providing clear, friendly, and efficient assistance
- Managing bookings, inquiries, and special requests over the phone, WhatsApp, or email
- Coordinating with drivers and dispatch to ensure prompt pick-ups and smooth operations
- Handling payment processing and record-keeping accurately (yes, sometimes things get hectic!)
- Resolving issues with patience — whether that’s last-minute flight changes or unexpected customer needs
- Offering suggestions and going a little further than expected to delight our guests
- Upholding our reputation for punctuality and world-class service at every interaction
What You’ll Bring
Must-Haves:
- Previous customer service experience (hospitality, travel, or transport sectors a plus)
- Comfort using basic office systems, with a knack for quick learning
- Strong spoken and written English (additional languages are a definite asset!)
- A friendly, confident attitude, especially under pressure
- Eligibility to work in the UAE (we’re open to both residents and visitors)
Nice-to-Haves:
- Experience working in a multicultural team
- Familiarity with limousine or transport services in Dubai
Not sure you tick every box? We’d still love to hear from you.
Why You’ll Love Working Here
- Competitive salary between AED3,500 and AED4,500 (based on your skills and experience)
- Comprehensive residence visa provided — for smooth settling-in
- An inclusive, welcoming team where all nationalities are represented and valued
- Opportunity to meet people from all over the world, every single day
- Career growth prospects within a trusted, growing business
- Enjoyable workplace near Dubai Airport — no two days are ever the same!
If you're looking for stability, variety, and a team that actually has your back, this just might be your next home away from home. (Please note: our recruitment partner charges a job application fee.)
Common Interview Questions and Tips
To help you prepare and feel confident, here are some questions you might encounter during the interview process for this role.
- Can you describe a situation where you had to assist a traveler or customer with special requests under a tight schedule? How did you handle it?
- What strategies would you use to remain organized when managing multiple bookings, inquiries, and last-minute changes, especially during peak hours at the airport?
- How comfortable are you with using digital communication tools such as WhatsApp and email for coordinating with teams and responding to client inquiries? Can you share examples from past roles?
- Say a VIP guest arrives early, but their assigned driver is delayed. How would you handle the situation to ensure the guest feels valued and calm?
- Tell me about a time you had to resolve a payment or record-keeping issue under pressure. What steps did you take to maintain accuracy?
- What qualities do you think define world-class service in the limousine or luxury transport industry, and how would you bring those to your interactions?
- How do you ensure clear, friendly communication with customers who may speak limited English or come from diverse cultural backgrounds?
- Our team thrives on camaraderie and humor, even during busy spells. How do you contribute to a positive team culture when things get stressful?
- Can you give an example of when you went above and beyond to delight a guest or client? What was the result?
- Describe a time you worked in a multicultural or international team. What did you learn from that experience?
- What motivates you to remain patient and professional, even when facing difficult or demanding passengers?
- How would you prioritize tasks if you received several passenger requests, a driver scheduling conflict, and new bookings all at once?
- What excites you most about working in a fast-paced environment like Dubai Airport, where every day brings something new?
- Why do you believe you’d thrive as the first point of contact for our guests, and what makes you passionate about customer service?