About the Role: Responsibilities, Skills, and Requirements
Ever found yourself thriving in a fast-paced environment, where every conversation is a chance to make someone's day easier? As a Call Center Agent with us here in Deira, Dubai, you won’t just be answering calls—you’ll be the voice (and heart!) of a team that truly values reliability and genuine customer care. In a city that never really slows down, we appreciate individuals who can juggle multitasking with a smile, even on the busiest days.
About the Company
We’re a diverse group dedicated to putting people first, both inside and outside the company. Our workspace in Deira pulses with energy—if you enjoy a setting where there’s always something happening, you’ll fit right in. While we celebrate professionalism, don’t be surprised to find hearty laughter during break times or friendly banter between teammates. Consistency, respect, and growth aren’t just words on our wall—they’re the qualities we live out every day. And yes, that “team lunch” rumor? It’s true: food always brings us together!
What You’ll Be Doing
- Answering incoming calls from customers—sometimes you’re the first voice they hear from us!
- Listening actively and figuring out solutions, even when requests don’t follow a script.
- Providing clear, friendly, and accurate information about our products or services.
- Logging conversations and important details into our system without missing a beat.
- Handling occasional tough situations (think: customer under stress), keeping calm and collected.
- Following up on queries when needed, making sure no one feels forgotten.
- Cooperating with team members to share tips, feedback, or even a much-needed morale boost.
What You’ll Bring
- Outstanding communication skills in English (additional languages always a bonus).
- Confident with basic computer programs (if you can handle email and simple data entry, you’re on track).
- A genuinely professional attitude—punctual, polite, and always ready to help.
- The ability to stay cool when things get busy or challenging; you don’t sweat the small stuff.
- Already living in the UAE and ready to start soon.
Not sure you tick every box? We’d still love to hear from you.
Why You’ll Love Working Here
- Competitive salary: AED 3,000 – 5,000 depending on your experience and skills.
- Standard UAE benefits: Paid leave, health insurance, and other perks compliant with labor law.
- Supportive, tight-knit team—including managers you’ll actually want to ask for advice.
- Modern, accessible Deira office (easy commutes are a real plus).
- Opportunities to build a career in customer service—or branch into other departments down the line.
- Regular team events, small celebrations, and a culture that notices your hard work (and rewards it).
We believe happy team members create the best experiences for customers. If you’re looking for a place to grow, connect, and make an impact—one call at a time—this might just be your next move.
Common Interview Questions and Tips
To help you prepare and feel confident, here are some questions you might encounter during the interview process for this role.
- Can you walk me through how you’d handle a customer who calls in confused about our services and is clearly upset?
- How do you make sure each caller feels heard, especially when you’re managing high call volumes?
- What steps do you follow to accurately log details from a call while still remaining engaged with the customer?
- Have you ever had to use basic computer systems under pressure? Tell us about a time where you had to multitask using email or data entry during a busy period.
- When a customer presents a problem that doesn’t fit a standard solution or script, how do you go about resolving it?
- Our team is very collaborative. Can you share an example of how you offered support or advice to a colleague when they needed it?
- Describe a situation where you had to stay calm and professional, even though the person on the other end was frustrated or difficult.
- How do you prioritize multiple tasks when everything seems urgent—like several calls waiting, emails coming in, and a follow-up reminder popping up?
- Working in a lively, energetic environment can be both exciting and demanding. What draws you to this kind of setting, and how do you keep your own energy up?
- In past jobs, how have you contributed to a positive workplace culture, especially during stressful or challenging times?
- Can you tell us about a time you received feedback on your communication style? How did you respond to it?
- Why are you interested in building your career in a customer service role, and what excites you about opportunities to develop further?
- How soon would you be able to join our Deira office, and are you comfortable with our regular in-person team events and social gatherings?
- Do you speak any languages other than English, and if so, how have you used them to support customers in the past?