About the Role: Responsibilities, Skills, and Requirements
Introduction
Have you ever found yourself being the go-to person when friends or family need help sorting things out? If you thrive on helping others and love turning tricky situations into positive experiences, you might just be the perfect fit for our Customer Service Representative role in Al Awir, Dubai. This isn’t your average call center gig — here, you’ll be making a real impact every day, in a company that values genuine connections with our customers.
About the Company
We’re a lively, multicultural team based in Dubai’s Al Awir district, where every day brings something new. Our company is passionate about delivering great service, but we’re just as committed to fostering a warm, open work environment. You’ll find us sharing stories over coffee breaks, and yes, we do celebrate team milestones (and birthdays!) with a little extra flair. Growth is a big deal for us — both as a business and for every person who joins our crew.
What You’ll Be Doing
- Responding to customer inquiries by phone, email, and chat — always with patience and empathy
- Troubleshooting customer issues, finding practical solutions, and following up to ensure satisfaction
- Keeping accurate records of every interaction in our CRM system
- Collaborating with teammates to share insights, spot trends, and improve the customer experience
- Handling occasional escalations gracefully, knowing when to ask for backup
- Staying up-to-date on our products, services, and any new promotions
- Translating communication when needed, ensuring clarity and understanding for both Arabic and English speakers
What You’ll Bring
Must-Haves:
- At least 1 year of experience in a customer service role (call center, retail, hospitality, etc.)
- Fluency in both Arabic and English — you’re comfortable switching between languages
- Clear, friendly communication skills and a knack for solving problems
- A good grip on Microsoft Office and general computer applications
Nice-to-Haves:
- Experience with CRM software
- A positive, can-do attitude and a sense of humor when things get busy
- Previous experience working in a multicultural team
Not sure you tick every box? We’d still love to hear from you.
Why You’ll Love Working Here
- Competitive salary and regular performance reviews
- Friendly, supportive colleagues who genuinely care
- Opportunities for training and professional development
- Modern workspace in Al Awir with easy access to public transport
- Team events, birthday celebrations, and “just because” treats
- Flexible approach to scheduling and occasional remote work
- A company that listens — your ideas and feedback truly matter
We believe that happy employees create happy customers. If you’re looking for a place where your strengths are celebrated and your growth is encouraged, you might have just found your new work home.
Common Interview Questions and Tips
To help you prepare and feel confident, here are some questions you might encounter during the interview process for this role.
- Can you walk me through a time when you had to troubleshoot a customer’s issue from start to finish? What steps did you take to ensure their satisfaction?
- How do you approach responding to multiple customer inquiries across phone, email, and chat, especially during peak hours?
- Describe your experience using CRM systems. How do you ensure that customer interactions are accurately recorded and easy for teammates to reference?
- This role requires fluency in both Arabic and English. Can you share how you handle switching between languages in fast-paced customer interactions?
- Sometimes customers can be upset or frustrated. How do you maintain patience and empathy when handling escalations or difficult conversations?
- Have you ever noticed a recurring customer issue that others may have missed? How did you bring it to your team’s attention and what was the outcome?
- Tell me about a time you collaborated with a colleague to resolve a tricky customer problem. What was your approach and how did you ensure effective teamwork?
- Our team thrives on open communication and shared insights. How do you contribute to a positive, supportive work environment?
- Can you describe a situation where you had to translate or clarify information for someone who spoke a different language? What strategies did you use to ensure everyone understood?
- What motivates you to go the extra mile for a customer, especially when things get busy or stressful?
- We value a sense of humor and positivity at work. How do you keep your spirits up and encourage others during challenging days?
- How do you keep yourself updated about new products, services, or company promotions to better assist customers?
- If a customer’s issue needed to be escalated, how would you decide when to seek help from a supervisor versus handling it yourself?
- Why does working in a multicultural, celebratory team appeal to you, and how do you contribute to a fun, inclusive workplace?