About the Role: Responsibilities, Skills, and Requirements
Ever wondered what it’s like to be the friendly voice on the other end of the line that truly makes someone’s day? We’re looking for a dedicated Customer Service/Call Center Agent to join our team in Al Nahda, Dubai — and if you find purpose in helping others and taking pride in swift, helpful problem-solving, you could be the person we’re after. This role isn’t just about answering calls; it’s about making real connections, especially in a fast-paced city where every minute matters. The position comes with a competitive salary (AED 3,000–5,000), plus benefits under UAE law.
About the Company
Picture a bustling office where collaboration, laughter, and mutual respect are part of the daily routine — that’s us. We’re a growing customer-centric organization rooted right in Al Nahda, with a team that thrives on diversity, courtesy, and a shared commitment to service excellence. Whether it’s celebrating birthdays together, lending a hand on big projects, or just sharing recommendations for the best karak tea nearby, we believe work should be as rewarding as it is challenging. We’re upfront about our policies (yes, we do have an application fee — transparency matters here), and we work hard to support our team every step of the way.
What You’ll Be Doing
- Handling incoming customer calls, emails, and inquiries with patience, empathy, and professionalism
- Resolving complaints by identifying the cause, finding solutions, and following up to ensure customer satisfaction
- Entering accurate details and notes into our customer management software
- Managing and prioritizing multiple tickets or calls during busy periods (we all pitch in; no one gets left behind)
- Collaborating with teammates and supervisors for complex cases or when a second opinion is helpful
- Providing information about products, services, or promotions in a way that feels genuine—not scripted
- Sharing feedback from customers with the wider team to help improve our processes and service levels
What You’ll Bring
Must-Haves:
- Excellent communication skills in English (and any other language is a bonus!)
- Basic computer literacy — you can comfortably navigate emails, forms, and internal software
- The ability to keep a cool head and positive attitude, even during rush hours
- Currently residing in the UAE (we’re unable to consider overseas applicants for this role)
- Adaptability — you’re open to feedback and quick to learn new processes
Nice-to-Haves:
- Previous call center or customer service experience
- Fluency in additional languages (Arabic, Hindi, Urdu, Tagalog, or others)
- Familiarity with customer relationship management (CRM) tools
Not sure you tick every box? We’d still love to hear from you.
Why You’ll Love Working Here
- Competitive monthly salary ranging from AED 3,000 to 5,000
- Benefits package as per UAE labor law (medical insurance, annual leave, and more)
- Supportive team atmosphere and approachable management
- Opportunities to grow — we like to promote from within whenever possible
- Regular staff get-togethers, birthday celebrations, and little perks to make work more enjoyable
- Convenient Al Nahda location, close to public transport, shops, and local eats
We know that top-notch customer service isn’t possible without a happy, motivated team — so we work hard to make sure everyone here feels seen, heard, and appreciated. If you’re ready for a workplace where you can make an impact, let’s connect.
Common Interview Questions and Tips
To help you prepare and feel confident, here are some questions you might encounter during the interview process for this role.
- Can you share an example of a time you resolved a challenging customer issue over the phone? What steps did you take to ensure the customer left satisfied?
- How do you prioritize calls and manage multiple inquiries when things get busy in a call center environment?
- What techniques do you use to remain professional and empathetic, even when dealing with upset or frustrated callers?
- We value genuine, helpful communication over scripted responses. How would you explain a product or promotion in a way that feels authentic to you?
- Are you familiar with any customer management or CRM software? If so, which ones, and how have you used them in your previous roles?
- This role requires accurate note-taking and entering information into our systems. How do you ensure details are recorded correctly while still keeping calls efficient?
- Tell us about a time you received constructive feedback at work. How did you respond, and what did you learn?
- Imagine you’re unsure about the solution to a customer’s problem. How would you handle the situation, and when would you involve a teammate or supervisor?
- Teamwork is important to our culture, especially during peak times. Can you give an example of when you pitched in or supported your colleagues in a busy or stressful situation?
- Our office is diverse and values courtesy and respect. How do you maintain positive relationships with people from different backgrounds?
- We love to celebrate milestones and achievements as a team. What’s your idea of a small gesture or event that could boost team morale?
- The role can be repetitive at times. How do you stay motivated and keep your energy up throughout your shift?
- We ask our team members to share feedback from customers to help us improve. How comfortable are you providing constructive insights, and have you done this in the past?