About the Role: Responsibilities, Skills, and Requirements
Ever wondered what it’s like to be at the heart of a bustling Dubai dining scene? As a Waiter or Waitress at our City Walk restaurant, you’ll do more than deliver delicious meals — you’ll help shape the kind of experience guests remember long after they’ve left. If you thrive on fast-paced energy and genuinely enjoy making someone’s day a little brighter, this might just be the place for you.
About the Company
Nestled in the vibrant heart of City Walk, our restaurant is where cosmopolitan style meets a welcoming local touch. Our team is a quirky, close-knit crew who looks out for each other — Friday team lunches and spontaneous latte art competitions are part of the deal. We’ve built our reputation on more than great food; it’s our genuine hospitality and shared ambition to give every guest a warm, unforgettable meal that keeps regulars coming back.
What You’ll Be Doing
- Greeting guests with a smile (and meaning it — you set the tone for their visit)
- Taking food and beverage orders accurately using our digital system
- Delivering food and drinks promptly, making sure everything looks just right
- Checking in on guests throughout their meal, picking up on unspoken needs
- Clearing and resetting tables with a careful eye for cleanliness and detail
- Answering menu questions and offering thoughtful recommendations
- Pitching in where needed — whether it’s folding napkins or helping a lost tourist find their way
- Keeping communication smooth with the kitchen and bar to ensure service runs like clockwork
What You’ll Bring
Must-Haves:
- A positive attitude and genuine enjoyment in connecting with people
- Strong communication skills — clear, friendly, and always professional
- Attention to detail, especially when it comes to cleanliness and order accuracy
- Willingness to work shifts, including evenings and weekends, as part of a team
Nice-to-Haves:
- Previous experience in a restaurant, café, or fast-paced hospitality setting
- Basic knowledge of food safety and hygiene standards
- Familiarity with digital POS systems
Not sure you tick every box? We’d still love to hear from you.
Why You’ll Love Working Here
- Competitive hourly pay, with tips shared fairly among the team
- Staff meals every shift (the kitchen loves to keep us fueled)
- Modern, lively work environment in one of Dubai’s most exciting neighborhoods
- Ongoing training and opportunities to cross-train in other roles if that’s your thing
- A supportive team that treats you like family, not just another number
- Flexible rota — we know life happens outside of work too
We believe that exceptional customer moments start with happy, empowered staff. If you’re excited to be part of something friendly, fast-paced, and just a little bit special, let’s talk!
Common Interview Questions and Tips
To help you prepare and feel confident, here are some questions you might encounter during the interview process for this role.
- Can you walk me through how you would greet and seat guests to create a welcoming first impression, especially during busy times?
- How would you handle a situation where a guest has a special request or dietary restriction? Can you give an example from your previous experience, if any?
- What steps would you take to ensure an order is entered accurately into a digital POS system and delivered correctly to the table?
- How do you stay organized and attentive to detail when juggling multiple tables and orders, particularly during peak hours?
- Our team often helps each other out beyond job titles — what’s your approach to pitching in with side tasks or supporting colleagues who are in the weeds?
- Imagine a guest seems dissatisfied but hasn’t said anything directly; what signals would you look for, and how would you address their needs without being intrusive?
- Tell us about a time when you had to smoothly resolve a mix-up between kitchen or bar and your guests' orders. What did you do to keep communication clear?
- The role includes working flexible shifts, including weekends and evenings. How do you manage your energy and maintain high service standards during long or late shifts?
- How would you respond if a tourist asked for local recommendations or seemed lost? What would you do to make them feel comfortable and cared for?
- Can you describe how you handle stressful or fast-paced environments, especially while maintaining a positive attitude with customers and teammates?
- In our restaurant, teamwork and communication are essential. How do you approach giving and receiving feedback with others on shift?
- Our culture values quirky personalities and trying new things, like team lunches and latte art contests. What do you enjoy outside of work, and how do you think you'd fit into our close-knit atmosphere?
- We love staff who are eager to learn and try new roles. Can you share an example of when you adapted to a new responsibility or learned a new skill on the job?
- What motivates you to consistently deliver genuinely warm and memorable service, even after a busy or