About the Role: Responsibilities, Skills, and Requirements
Introduction
Looking for an opportunity to make someone’s day, every day? As a Customer Service Representative with our retail and services team in Al Karama, Dubai, you’ll be at the heart of what makes our customers come back: friendly, dependable support and genuine care. If you thrive in energetic environments and enjoy solving problems on the fly, this could be your chance to join a company where your people skills are truly valued. Plus, with our mix of walk-in clients and digital inquiries, every day brings a fresh set of challenges (and stories to share).
About the Company
Nestled in the vibrant heart of Al Karama, our company has built a reputation as a go-to destination for retail essentials and everyday services in Dubai. We’re a close-knit team who believe that small gestures can make a big difference, whether it’s remembering a regular’s name or going the extra mile to resolve a tricky issue. Team lunches, impromptu coffee breaks, and a culture of open communication keep our workspace upbeat and supportive. Growth is always on our minds — yours included.
What You’ll Be Doing
- Greeting customers in-store and ensuring each visitor feels welcome from the moment they arrive
- Responding promptly and professionally to customer inquiries via phone, email, and face-to-face
- Resolving complaints with empathy, patience, and a solutions-oriented approach
- Processing product and service orders, handling payments, and ensuring accurate records
- Coordinating with internal departments (like inventory or delivery teams) to guarantee timely service
- Assisting with basic administrative tasks, such as filing, data entry, or scheduling appointments
- Keeping a pulse on customer feedback and sharing insights to help us improve
- Staying updated on product offerings and promotions so you can answer questions confidently
What You’ll Bring
Must-Haves:
- Previous experience in a customer-facing role (retail, hospitality, or similar)
- Strong verbal and written communication skills — both English and (if you have) Arabic are a plus
- Comfortable using computers and handling simple administrative tasks
- A calm, friendly demeanor even under pressure
- Good organizational skills and attention to detail
Nice-to-Haves:
- Experience working in Dubai’s retail or services sector
- Familiarity with POS systems or customer management software
- Multilingual abilities
Not sure you tick every box? We’d still love to hear from you.
Why You’ll Love Working Here
- Competitive salary package and overtime opportunities
- Friendly, multicultural team that genuinely supports each other
- Convenient Al Karama location — close to public transportation and great lunch spots
- On-the-job training and chances to learn new skills
- Occasional team outings and celebrations (we do birthdays right!)
- Open-door management style — your ideas and feedback are always welcome
We believe work should feel both purposeful and supportive. If you’re ready to grow with a team that values great service and great people, you’ll feel right at home here.
Please note: As part of our recruitment process, a standard job application fee applies via our recruitment partner.
Common Interview Questions and Tips
To help you prepare and feel confident, here are some questions you might encounter during the interview process for this role.
- Can you describe a time when you turned a dissatisfied customer into a happy one? What steps did you take and what was the outcome?
- How do you prioritize tasks when you’re helping customers in-store, responding to digital inquiries, and managing administrative duties all at once?
- Walk me through your experience using point-of-sale systems or similar customer management software. Are there any tools you’re particularly comfortable with?
- In our fast-paced environment, situations can get hectic. How do you maintain accuracy and attention to detail when handling orders, payments, and scheduling?
- What strategies do you use to remember regular customers and build rapport with them?
- Give an example of how you’ve worked with other departments or teams to resolve a customer issue. What was challenging and how did you overcome it?
- Have you ever received feedback from a customer that led to a change in how your team operated? Tell us about it.
- How would you handle a scenario where a customer is upset about a delayed order, but the issue is beyond your immediate control?
- We value team spirit and open communication. How do you contribute to a positive work environment and support your colleagues?
- Our team is multicultural and diverse. Can you share how you adapt your communication style to connect with people from different backgrounds?
- Sometimes, you’ll need to quickly learn about new products or promotions. What’s your approach to staying up-to-date and confidently answering customer questions?
- Describe a time when you needed to juggle several responsibilities at once. How did you keep everything organized?
- What motivates you to provide excellent customer service, even on days when things don’t go as planned?
- How would you handle a situation where you noticed a recurring customer complaint that hasn’t yet been addressed by management?