About the Role: Responsibilities, Skills, and Requirements
Introduction
Curious about what it’s like to be the heartbeat of a busy office in the heart of Deira, Dubai? As our new Customer Service Assistant, you’ll do more than just answer queries—you’ll be the friendly face (and voice) our clients remember. If you’re energised by helping people and take pride in creating those “wow, thank you!” moments, this could be your next home. There’s never been a more exciting time to join us as we continue to grow and connect with more customers in one of the city’s most vibrant districts.
About the Company
We’re a tight-knit team who believes that a positive attitude is just as important as polished expertise. Our office buzzes with collaboration, especially during lunchtime debates about where to find Deira’s best shawarma! While our roots are firmly planted in Dubai, our approach is anything but traditional—we never shy away from new ideas and believe in empowering each team member. Friday afternoons? Let’s just say our coffee breaks run a little longer, and catching up on our week’s wins is an unofficial ritual.
What You’ll Be Doing
- Greeting clients and visitors with a genuine smile (yes, even over the phone!) and making sure everyone feels welcomed
- Handling customer inquiries across channels—phone, email, or in-person—ensuring each interaction is resolved efficiently and kindly
- Maintaining clear records of customer interactions, feedback, and issues for easy follow-up and accountability
- Collaborating with colleagues to troubleshoot challenging service requests or special customer needs
- Proactively following up on open customer cases, aiming for timely resolutions that leave a positive impression
- Supporting the wider team with administrative tasks as needed—no two days are quite the same!
What You’ll Bring
Must-Haves
- Previous experience in a customer-facing or administrative role (even an internship counts)
- Strong communication skills in English; Arabic or other languages are a plus
- A naturally friendly, patient, and professional manner—especially when things get busy
- Proficiency with basic computer applications (think: email, MS Office, and CRM systems)
- A knack for problem-solving and staying calm under pressure
Nice-to-Haves
- Experience working in the UAE or a multicultural office environment
- Ability to juggle several tasks while keeping a sharp eye on details
Not sure you tick every box? We’d still love to hear from you.
Why You’ll Love Working Here
- Competitive monthly salary, between AED3000–4000, based on experience
- Supportive, close-knit team with a true spirit of collaboration (no lone wolves here)
- Convenient office location in Deira, easily accessible by public transport
- Opportunities for training and professional growth—we’re invested in your journey
- Lively workplace traditions and a management team that actually listens
- Flexible approach to work-life balance when you need it most
We believe work should feel rewarding, not just at payday. If you thrive in a multicultural, people-first environment and want your efforts to really matter, you’ll fit right in.
Common Interview Questions and Tips
To help you prepare and feel confident, here are some questions you might encounter during the interview process for this role.
- Can you share an example of how you’ve handled multiple customer inquiries—whether by phone, email, or in person—while maintaining accuracy and a friendly demeanor?
- What experience do you have with using CRM systems or MS Office tools to track customer interactions or resolve service issues?
- Tell us about a time when you had to deal with a difficult or impatient customer. How did you manage the situation and what was the outcome?
- In our fast-paced office, priorities can shift quickly. How do you stay organized and ensure nothing falls through the cracks when juggling several tasks at once?
- Working in a multicultural environment often means interacting with people from many backgrounds. How do you adapt your communication style to suit different clients or colleagues?
- Our team regularly collaborates to resolve unique or especially challenging service requests. Can you describe a moment when teamwork helped you solve a tricky customer problem?
- Imagine a customer case that’s still unresolved at the end of your shift. What steps would you take to ensure proper follow-up and accountability?
- How have you gone above and beyond to create a “wow” moment for a customer in your previous roles?
- What attracts you to working in a collaborative environment like ours, and how would you contribute to our team spirit?
- Describe how you manage stress or remain calm when the office gets especially busy.
- How do you keep yourself motivated during routine or repetitive tasks, especially when customer flow is low?
- We value open feedback and continuous improvement. Can you give an example of how you’ve constructively contributed new ideas or suggestions within a team?
- If you’re not immediately familiar with a customer’s inquiry, what resources or approaches do you rely on to get them the right answer?