About the Role: Responsibilities, Skills, and Requirements
Ever wondered how a simple phone call or a warm greeting can turn someone’s day around? We’re searching for empathetic, detail-oriented individuals to join our Customer Service team in beautiful Jumeira, Dubai. From answering questions with a smile to coordinating smooth solutions behind-the-scenes, you’ll be the heartbeat of client support — whether you’re handling calls as a Call Center Agent, managing first impressions at the front desk, or specializing as a Service Coordinator. If you find satisfaction in solving problems and brightening interactions, this could be your next home base.
About the Company
Nestled in the vibrant community of Jumeira, our company has built its reputation on one simple value: putting people first. Our team is a curious bunch — quick with a helping hand, a friendly laugh, or a bit of guidance when needed. We’re known for a supportive workplace where everyone’s voice matters, and where initiative is both encouraged and rewarded. While Fridays may be for team catch-ups (and maybe an extra helping of coffee), every day here feels energetic, inclusive, and just a tad unpredictable — in the best way.
What You’ll Be Doing
- Greeting and assisting clients or visitors in person, by phone, or via email — always with genuine positivity.
- Handling inquiries and resolving issues efficiently, ensuring clients feel heard and valued.
- Logging calls, tracking requests, and keeping our CRM system up-to-date.
- Coordinating with other departments to provide timely and effective solutions.
- Following up with clients to ensure satisfaction and continuous improvement.
- Handling scheduling, appointments, or service bookings as required.
- Assisting with administrative support to ensure smooth day-to-day operations.
- Occasionally lending your creative ideas for process improvements or customer delight.
What You’ll Bring
Must-Haves:
- Excellent communication skills in English; additional languages are always a plus.
- A calm, patient demeanor — especially when things get busy or challenging.
- Strong organizational habits and attention to small details.
- Previous experience in customer-facing roles (think call center, hospitality, or help desk).
- Basic computer literacy and willingness to learn new tools.
Nice-to-Haves:
- Experience with CRM or ticketing systems.
- Familiarity with the Dubai market or knowledge of local cultures.
- Ability to juggle multiple tasks without losing your cool.
- A flair for turning frustrated customers into happy advocates.
Not sure you tick every box? We’d still love to hear from you.
Why You’ll Love Working Here
- Competitive starting salary: AED 2,800–4,500 based on your experience and role.
- Growth you can see: Opportunities to upskill and move up, whether you’re aiming for senior roles or branching out into new departments.
- Camaraderie: Tight-knit team with regular check-ins and recognition for a job well done.
- Modern workspace: Conveniently located in Jumeira, close to great places for food (and post-shift strolls).
- Supportive culture: Management who actually want to know your ideas and help you succeed.
- Flexible approach: Hybrid and shift scheduling options, wherever possible.
At the end of the day, we’re true believers that outstanding service is the backbone of any great business — and we make sure our own team feels just as looked after. If you thrive on connection, challenge, and collaboration, you might just find your place with us.
Common Interview Questions and Tips
To help you prepare and feel confident, here are some questions you might encounter during the interview process for this role.
- Can you describe your experience handling customer inquiries over the phone and in person, and how you ensure a positive interaction every time?
- Walk us through how you would log a client request and follow up using a CRM or similar system—what details do you consider essential to capture?
- Have you ever had to turn a frustrated or upset customer into a satisfied one? What steps did you take and what was the outcome?
- How do you juggle multiple calls, visitors, or requests during busy periods without compromising on service quality?
- What strategies do you use to stay organized and ensure that tasks like scheduling and appointment management don’t fall through the cracks?
- Can you share any experience you have coordinating solutions with other departments or teams to resolve customer issues?
- Tell us about a time you suggested a process improvement or creative idea that enhanced customer experience or team efficiency.
- Imagine a client calls in with a complaint just as several visitors arrive at the front desk. How would you prioritize and manage this situation?
- Our team thrives on open communication and quick support for each other—how do you contribute to a positive, collaborative work environment?
- How do you handle situations where you don’t immediately know the answer to a customer’s question?
- Describe a time you had to learn a new tool or system on the job. What was your approach, and how did you ensure you became proficient quickly?
- When working with people from different backgrounds or cultures, how do you adapt your communication to ensure everyone feels understood and respected?
- What motivates you most in a customer service role—helping solve problems, building relationships, or something else entirely?