About the Role: Responsibilities, Skills, and Requirements
Step into Hospitality: Customer Service Representative & Front Desk Receptionist
Ready to launch (or level up) your career in the vibrant world of luxury hospitality? Imagine being the friendly face—and calm problem-solver—who welcomes guests from all over the globe to a five-star experience in glamorous Jumeira, Dubai. Whether you’re new to the workforce or already have hotel service in your DNA, this is your chance to be at the heart of it all. We’re moving quickly, so if you’re eager to join an energetic team and start right away, keep reading.
About Us
We represent a renowned hotel and resort where attention to detail, warm welcomes, and world-class service are not just values—they’re a daily reality. Our property buzzes with international travelers, special celebrations, and industry leaders, but honestly? It’s our tight-knit team that makes every guest feel like a VIP. Picture impromptu birthday parties in the break room, managers who remember your favorite coffee order, and front desk team huddles where everyone’s ideas are heard. If you’re inside the UAE and ready for a fresh start, we might just be the right fit.
What You’ll Be Doing
- Greeting guests with a genuine smile and ensuring seamless check-in and check-out experiences—every time.
- Handling in-person, phone, and email guest inquiries—sometimes all at once—and solving little hiccups with grace and speed.
- Managing reservations and room assignments using our hotel software (don’t worry, we’ll teach you).
- Collaborating closely with housekeeping and concierge to guarantee rooms are ready and guest requests are met promptly.
- Keeping your work area organized, professional, and welcoming; presentation matters to us.
- Handling guest feedback (the good and the not-so-great) with calm professionalism, turning challenges into opportunities to impress.
- Supporting colleagues during busy periods, because teamwork is how five-star magic happens.
- Assisting with reporting, basic payments, and other admin tasks that keep our front desk humming smoothly.
What You’ll Bring
Must-Haves
- A professional, approachable manner—whether you’re meeting guests or calling a supplier.
- Good spoken and written English; extra languages are always a plus here.
- Comfort with computers and a willingness to learn new hotel systems.
- Positive attitude, patience, and an ability to stay cool (even when the lobby is full and the phones are ringing).
- Currently residing anywhere in the UAE—you must be inside the country to apply.
Nice-to-Haves
- Previous experience in hospitality, customer service, or any front-facing role.
- Knowledge of a second language (Arabic, Russian, Chinese, or European languages are especially useful here).
- Background in problem-solving or handling guest complaints (just being the peacemaker in your group counts!).
- Flexibility with shifts and a readiness to jump in when things get busy.
Not sure you tick every box? We’d still love to hear from you.
Why You’ll Love Working Here
- Competitive salary ranging from AED 2,500 – AED 4,500 based on your experience.
- Visa, accommodation, and insurance—all sorted by us, so you can focus on excelling at your role.
- Inclusive environment: We welcome applicants of all nationalities, backgrounds, and stories.
- Immediate start: If you’re available now, so are we!
- Career growth: Step in as a fresher and grow with hands-on experience and regular feedback from a supportive team.
- Dynamic workplace: Every day brings new guests, new stories, and new opportunities to learn.
- Employee perks: Staff meals, uniform care, company events, and a genuinely friendly team spirit are just a few bonuses.
Joining our 5-star family means more than working at the front desk; it’s about creating lasting impressions and uplifting your own hospitality career. Sound like your kind of place? We’re ready when you are.
Common Interview Questions and Tips
To help you prepare and feel confident, here are some questions you might encounter during the interview process for this role.
- Can you describe a time when you handled multiple guest check-ins or requests simultaneously? How did you prioritize and ensure everyone felt attended to?
- What strategies would you use to remain calm and positive during peak times, such as a lobby full of guests and ringing phones?
- How comfortable are you with using new software systems, and can you share an example of quickly learning a digital tool on the job?
- Tell us about a situation where a guest was unhappy or frustrated. How did you turn their experience around?
- Our front desk works closely with housekeeping and concierge. How would you make sure important guest requests and room statuses are communicated accurately and promptly?
- Have you ever had to handle a last-minute change to a reservation? What steps would you take to resolve it smoothly?
- If a guest approaches you with special requests or feedback they feel hasn’t been addressed, how would you follow up to ensure a five-star outcome?
- This role involves handling payments and basic admin tasks. How do you maintain attention to detail and accuracy in high-pressure moments?
- Describe a time you supported a colleague or team during a busy shift. What did you learn from that experience?
- How would you greet an international guest whose language you don’t speak? What creative ways might you use to make them feel welcome and understood?
- What does excellent presentation mean to you at a front desk, and how would you ensure the workspace always reflects our five-star standards?
- Share an example of when you had to adapt quickly to a change at work. What was the outcome?
- Why do you believe teamwork is especially vital in hospitality environments like ours?
- Our team values both individuality and idea-sharing. How do you like to contribute to a positive and inclusive workplace culture?