About the Role: Responsibilities, Skills, and Requirements
Ever wondered what “a day in the life” looks like when you’re the person everyone turns to for answers, solutions, or a friendly voice? We’re searching for experienced customer care professionals — whether your strengths shine brightest as a Customer Service Executive, Call Center Agent, Front Desk Officer, Client Support Representative, or Helpdesk Assistant. Each role plays a unique part in our promise to deliver exceptional service, right here in bustling Barsha, Dubai. If you appreciate a setting where no two days are quite alike, and where your efforts directly shape someone’s day for the better, this could be the team you’re looking for.
About the Company
We’re a dynamic, fast-growing service company at the heart of Dubai’s ever-evolving hospitality and business scene. Our office in Barsha is a lively crossroads — think high energy, plenty of shared laughter, and the kind of teamwork where you feel people have your back. Our leadership genuinely values input from every seat at the table (even the one by the front desk, coffee in hand). Growth here isn’t just about numbers; it’s about people learning new skills, trying new things, and feeling proud of the service we offer every single day.
What You’ll Be Doing
- Warmly greeting and assisting customers, both in-person and over the phone, making every interaction count
- Resolving queries, troubleshooting basic issues, and escalating more complex requests to the right specialist
- Handling appointment bookings, visitor logs, and ensuring the front-of-house runs smoothly for walk-in guests
- Keeping detailed, accurate notes in our internal systems — so everyone has the full story
- Working alongside teammates to prioritize tasks and manage busy periods; sometimes that means rolling up your sleeves outside your “official” job description
- Following up with clients to ensure their issues are fully resolved and that they leave satisfied
- Supporting remote or onsite colleagues, depending on your specific role, to keep the workflow seamless
What You’ll Bring
Must-Haves:
- Previous experience in a customer service, front desk, or helpdesk environment (at least 1–2 years preferred)
- Clear, confident communication in English (and bonus points for other languages!)
- A calm, friendly manner — even when things get busy or a customer is having a tough day
- Professional presentation and reliability: you show up, and you do great work
- Strong organizational skills and familiarity with computers and CRM systems
Nice-to-Haves:
- Experience in a hospitality or fast-paced office setting in the UAE
- Comfort multitasking between phone, email, and face-to-face requests
- A knack for spotting ways we can improve our processes or client experience
Not sure you tick every box? We’d still love to hear from you.
Why You’ll Love Working Here
- Competitive salary: AED 3,000–5,000/month, based on your role and experience
- Attractive benefits package: medical insurance, paid annual leave, and UAE residency visa assistance
- A positive, welcoming team atmosphere — where new ideas are encouraged and contributions never go unnoticed
- Convenient Barsha location close to transport, shops, and some of the best lunch spots
- Career development: regular training, the chance to learn new tools, and potential for growth as we expand
- Structured shifts to help balance work and life (and some flexibility for stand-out team players)
At the end of the day, you’ll leave knowing you’ve helped someone — and that matters here. If you love supporting others and want to grow in an environment that’s full of both challenge and camaraderie, you might just feel right at home on our team.
Common Interview Questions and Tips
To help you prepare and feel confident, here are some questions you might encounter during the interview process for this role.
- Can you describe a time when you handled a particularly challenging customer interaction, either in person or over the phone? What steps did you take to ensure a positive outcome?
- How do you prioritize your tasks when you’re balancing phone calls, walk-in visitors, and administrative duties during a busy period?
- What strategies do you use to remain calm and maintain a friendly manner when dealing with a frustrated or upset client?
- Our team relies on clear and accurate record-keeping in our CRM systems. Can you share your experience using similar platforms or tools, and how you ensure your notes are complete and useful for your colleagues?
- In your previous customer service role, what techniques did you use to make sure customers felt valued and heard, especially when following up on their concerns?
- Tell us about a situation when you noticed an opportunity to improve a process or customer experience at your last job. What did you do about it?
- What aspects of working in a fast-paced, dynamic environment do you enjoy most, and how do you adapt to frequent changes?
- Being reliable and professionally presented is essential for this role. How do you make sure you consistently meet high standards in your appearance and punctuality?
- Can you give an example of when you had to step outside of your official job responsibilities to support your team?
- How do you approach learning new tools or technologies, especially when there isn’t formal training readily available?
- In our Barsha office, teamwork and open communication are highly valued. How do you contribute to maintaining a positive and collaborative atmosphere among colleagues?
- If a client’s issue needed to be escalated but you weren’t sure who the right specialist was, how would you go about finding the appropriate contact without delaying the resolution?
- Why do you believe customer care and front-of-house roles are crucial to a company’s overall success?
- What excites you most about joining a company where your input is valued and where growth often comes from trying new things?