About the Role: Responsibilities, Skills, and Requirements
Curious about what it’s like to be the face of hospitality at one of Dubai’s most prestigious addresses? If you have a way with people and a knack for creating memorable moments, this luxury hotel in Jumeira invites you to bring your service skills where excellence meets elegance. Whether you’re new to Dubai or call it home, this role could be your next rewarding chapter in a city known for raising the bar in guest experience.
About the Company
Nestled in the bustling heart of Jumeira, this five-star hotel is more than a destination — it’s an experience. The team here takes pride in personal touches and anticipates needs before a guest asks. Think: impromptu birthday cakes, staff who remember your coffee order, and a culture that believes every guest deserves to feel like a VIP. While the ambiance is pure sophistication, you’ll find authentic camaraderie behind the scenes — from quick-witted banter in the break room to the buzz of Friday night guest arrivals. Growth isn’t just encouraged; it’s expected, with regular training and plenty of on-the-job learning.
What You’ll Be Doing
- Welcoming guests and ensuring they feel instantly at ease, whether they’re visiting for the first time or returning for another stay.
- Handling guest inquiries — from restaurant reservations to requests for fresh towels — with charm, accuracy, and a “can-do” attitude.
- Collaborating with housekeeping, concierge, and the kitchen to provide seamless, five-star service throughout the hotel.
- Monitoring guest feedback, resolving minor issues with confidence, and escalating anything urgent with professionalism.
- Managing guest check-ins and check-outs efficiently using hotel systems, always with a warm closing remark or a personal touch.
- Supporting special events, VIP arrivals, and group bookings with flexibility and a keen eye for detail.
- Keeping up-to-date on hotel amenities, local attractions, and services — always ready with a recommendation.
What You’ll Bring
Must-Haves:
- Outstanding verbal communication skills in English (additional languages are a plus)
- A genuine passion for hospitality and making guests feel special
- Professional appearance and demeanor, suitable for a luxury environment
- Flexibility to work shifts, weekends, and holidays as needed
- Previous customer service or hospitality experience (even if informal or international)
- Ability to stay calm and courteous in high-pressure or fast-paced scenarios
Nice-to-Haves:
- Familiarity with hotel reservation or POS systems
- Proficiency in another language (Arabic, Russian, Mandarin, etc.)
- Experience in a luxury hotel or high-end retail/service role
Not sure you tick every box? We’d still love to hear from you.
Why You’ll Love Working Here
- Competitive salary packages: starting from AED3500 (visitor) / AED4000 (resident)
- Real career advancement — promotions are based on merit and initiative, not just time served
- Diverse, inclusive team: staff from all over the world, coming together in a supportive environment
- Regular training sessions and development workshops
- Employee discounts on room bookings, spa treatments, and dining
- Uniforms provided and maintained, so you can focus on the work — not your wardrobe
- Engaging staff events, healthy staff meals, and, of course, a prime location in Jumeira
Whether you want to build a career in luxury hospitality or simply enjoy being part of a passionate team, you’ll find opportunities and support here. Do note: this recruitment process requires a job application fee, as managed by our hiring partner. If you’re ready to step into a role where your commitment to service will be truly valued, this could be the place for you.
Common Interview Questions and Tips
To help you prepare and feel confident, here are some questions you might encounter during the interview process for this role.
- Walk me through how you would greet and assist a guest who is visiting the hotel for the first time and appears a bit overwhelmed.
- Can you describe your experience using any hotel reservation or POS systems? If not, how confident do you feel about learning new hospitality technology quickly?
- Tell us about a time you worked in a high-pressure environment. How did you remain calm and deliver excellent service?
- Suppose a guest’s room isn’t ready upon arrival and they’re visibly upset. How would you handle this situation to turn their experience into a positive one?
- How would you prioritize multiple guest requests that come in at the same time, such as booking a restaurant, arranging transport, and delivering amenities?
- Share an example of how you’ve gone above and beyond to make someone feel special or welcome—inside or outside of hospitality.
- What steps would you take to resolve a minor guest complaint on the spot? When would you involve your manager?
- Collaboration is key in our hotel. Can you describe a time you worked closely with colleagues from different departments to achieve a goal or solve a guest concern?
- If you were asked about local attractions or must-try experiences in Dubai, what recommendations would you offer and how would you tailor them based on the guest?
- This role often involves supporting VIP arrivals and special events. How do you ensure your attention to detail remains high in busy periods?
- Our team is made up of individuals from many cultures. How do you build rapport with colleagues whose backgrounds or communication styles differ from your own?
- Flexibility is important here, given the shifts and irregular hours. How do you stay motivated and manage your energy during evenings, weekends, or holidays?
- What are you hoping to gain from working in a luxury hospitality environment, and how do you see this position fitting into your career growth?
- How would you describe your communication style, and why do you think it’s suited for interacting with guests in a five-star hotel?