About the Role: Responsibilities, Skills, and Requirements
Ever wondered what it’s like to be the friendly voice behind a medical center’s first impression? As a Customer Service & Call Center Representative at our busy BurJuman location in Dubai, you’ll do more than answer calls — you’ll be part of the team guiding patients through some of life’s most important moments. We’re looking for both men and women who are eager to learn (no experience required!) and thrive on helping others. With a starting salary that won’t make you wince, plus commission and some impressive benefits, this could be your launchpad into the healthcare world.
About the Company
Step into a medical center that truly reflects Dubai’s spirit — dynamic, diverse, and relentlessly focused on people. Our team hails from all corners of the globe, creating an inclusive, energetic workplace where your quirks aren’t just accepted, they’re celebrated. We make healthcare personal, and our Friday check-ins sometimes end with homemade snacks from everyone’s home country. With our roots firmly planted in BurJuman, we’re growing quickly and always on the hunt for team players ready to make a difference.
What You’ll Be Doing
- Welcoming patients and callers with empathy, patience, and a knack for making people feel at ease
- Scheduling appointments, sending reminders, and handling inquiries about our medical services
- Supporting doctors and other staff with accurate information on patient needs and appointments
- Guiding new patients through registration, insurance paperwork, and payment processes (don’t worry — our training will get you up to speed)
- Contributing to a positive, solutions-driven environment, especially during the usual busy spells
- Jumping in wherever needed — in a smaller team, everyone’s contribution is felt (and appreciated)
- Taking part in ongoing training to keep your skills sharp and your confidence high
What You’ll Bring
Must-Haves:
- Good command of spoken English (additional languages are a definite plus)
- A genuine desire to help others and make their experience smooth and positive
- Ability to stay calm and friendly, even when phones are ringing off the hook
- Willingness to learn — our free training will handle the rest!
- Flexibility to work shifts as required (our patients don’t just call 9–5)
Nice-to-Haves:
- Previous experience in customer service or call centers (but we’ll gladly teach motivated newcomers)
- Familiarity with basic computer systems
- Multilingual abilities
Not sure you tick every box? We’d still love to hear from you.
Why You’ll Love Working Here
- Salary starting from AED 3,000–4,500, plus commission — your effort really shows up on payday
- Free training (perfect for those looking to break into the healthcare sector)
- Private accommodation and transportation provided — your comfort matters to us
- Annual paid leave to recharge and come back refreshed
- A thriving, multicultural team where every voice is valued
- Career progression opportunities as we continue to expand
Here, you’ll find more than just a job — you’ll discover a supportive team, a lively workplace, and a chance to make each day count for others. (Just a heads up: Our recruitment agency does apply a job application fee.)
Common Interview Questions and Tips
To help you prepare and feel confident, here are some questions you might encounter during the interview process for this role.
- Can you describe a time when you helped someone feel comfortable in a new or stressful situation, whether at work or in your personal life?
- How would you handle a situation where several phone lines are ringing at once and patients are waiting for assistance in person?
- What steps would you take to ensure that appointment details and patient information are recorded accurately, even during busy periods?
- Our team often has to guide patients through unfamiliar processes like registration, insurance forms, and payment. How would you approach making these steps simple and reassuring for someone new?
- How would you respond if a patient became upset or frustrated on the phone?
- If you noticed a recurring issue or frequent question that appears during calls, what would you do to help improve our service or address the concern?
- Tell us about a time when you had to quickly learn a new system or technology. What helped you adapt successfully?
- What does great customer service mean to you, especially in a healthcare setting?
- Our workplace is highly multicultural. How do you approach working with people from different backgrounds or with different points of view?
- Shifts can vary, and sometimes we depend on each other to fill in or adjust schedules. How comfortable are you with flexible shifts, and how do you manage your time when routines change?
- Imagine a patient needs urgent help and a colleague simultaneously asks for assistance—how would you prioritize and communicate with both?
- What motivates you to join the healthcare sector, specifically in a role that is so closely connected to patients’ experiences?
- As a small but growing team, everyone’s effort is visible and valued. Can you share an example of when you pitched in outside your normal responsibilities to support a group goal?
- How would you contribute to keeping our environment positive and solutions-focused, especially during the busy moments?